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ComplaintsforIU Health Home Care & Hospice
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We were sent a letter from IU Health ********* 2 months ago stating they were waiting for our insurance to approve the claim to cover our daughters formula but there was nothing to be owed at the time until it was ran through insurance . We never received any other correspondence and now just received a letter from ************** stating our account is in collections. This is fraudulent as we were never made aware a balance existed. No calls, no letters showing what we owed after insurance nothing. They have also put this on our BABIES credit report. How are you going to send something to collection without sending us an actual bill? Not to mention you sent the same balance to collections twice which isnt even accurate.Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
** home health has not been transparent and has not given me an accurate accounting of their charges. I have received multiple notices from collections agencies in the past from them. This has never happened with any other company. I have paid my bills each time they send me a bill even though the bills dont say what Im paying. I have received frequent calls from them asking if I need to resupply despite the fact that I have told them repeatedly I dont want to under from them any more. I havent ordered from them in over a year. I received a collections notice today for $150. Theres no explanation of the charges. Why wouldnt I receive a bill from them directly?Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
IU Health called me to see if I needed supplies. I told them I didnt know what the co-pay was and to find out before ordering anything. They said they would call my insurance to find out the copay and call me back. Instead they just shipped everything to my house and sent a **** a month later. When I received the supplies I assumed there was no out of pocket. This was not authorized by me. Im willing to return the supplies at their cost. I want the changes removed.Business response
05/18/2022
I am writing to inform you that this case was resolved with the patient.
Have a wonderful day
******* (Tess) *******
IU Health Homecare
Account Analyst
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BBB Rating & Accreditation
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.