ComplaintsforAndy Mohr Nissan, Inc.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issue Summary: In December 2022, shortly after paying off the car, problems with the vehicle surfaced. Seeking assistance, the owner contacted a reputable out-of-service company, known from previous dealings, for diagnosis. Due to their limited resources, they recommended taking the car to *****************, where the owner had a repair contract. Consequently, on January 1st, 2023, the car was brought to Andy Mohr Nissan.Andy Mohr Nissan advised that it would take a few days to address the issue and directed the owner to ************************************ in **********. Upon arrival, ************************************ commenced the diagnosis, informing the owner that it might take a couple of days to identify the problem. Over the course of January 2nd to the 16th, the owner received three phone calls detailing the diagnosis progression.Initially, the issue was attributed to the ignition module, but subsequent assessments suggested the need for injector replacement. Following the injector replacement, the diagnosis shifted to a clogged catalytic converter. Throughout this period, intermittent updates were provided, with assurances of completion by January 16th, 2023. However, communication ceased until May 2023.In August, the owner was informed that the engine was the root cause of the problem and that the repair would cost $8000, of which only $800 would be covered by the service contract. Upon visiting *****************, the owner found the car still in poor condition and unable to be driven home, indicating unresolved issues despite the extensive repairs and expenses incurred.

  

  Business response

  04/11/2024

  Andy Mohr Nissan will need more information to respond accurately to this complaint.  The vehicle was originally purchased at ********************************* and after reading the complaint I am still at a loss to exactly what the issue with Andy Mohr Nissan is specifically.  Please respond with a detailed issue with Andy Mohr Nissan.  Respectfully, ***************************.  General Manager of Andy Mohr Nissan 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They replaced the compressor on February 1,2023 and when the weather changed I decided to use it and there was no cold air so I called them in August 2023 to inform them that it wasnt working and was given an appointment for the 14th. I took it in and was told there was no antifreeze and needed to be repaired which they wanted $599.93 more after spending $1568 already . Please help they are really trying to rip elderly people or whom ever they can off. To me that shouldve been done when they put the new compressor in.

  

  Business response

  08/21/2023

  Mrs. **** towed  her 2008 Nissan Versa into our shop on 2/1/2023 with a complaint of "No start customer thinks alternator may have issues" Upon diagnosing out technician found that her air conditioning compressor was locked up (the pulley was not turning) which does not allow  the belt to rotate. At this time we called Mrs. **** advised her of what we had found and she authorized the repair. Mrs. **** picked up her vehicle when we finished replacing the air conditioning compressor. On 8/21/23 Mrs. **** brought her vehicle in stating "A/C was inoperative and we had replaced her compressor" Upon ************** performing the diagnostic procedure we found that the A/C was not working because all of the freon had leaked out due to having two o-rings from the condensor fail. We called Mrs. **** with our diagnostic findings and she declined having these repairs made. Mrs. **** then came picked up her vehicle. Please note as a goodwill gesture we did not charge Mrs. **** for the diagnostic work on 8/21/23 ($160.00). We certainly feel badly for Mrs. ***** however these two repairs are not related to each other, on Mrs. **** visit on 2/1/23 we were not addressing an air conditioning concern we addressed a not starting condition and did not perform  diagnostic work for the A/C system. 

  Customer response

  08/21/2023

  In response to the report from Andy Mohr Nissans reply to my complaint I feel that common sense would tell you when you put in a new compressor along with antifreeze you would want to seal it from leaking out in the original bill instead of you trying to get more money of $599.91 to go back in and say youre that doing something just to get more money. This is insane. As for as the diagnostic test just in May it was $80 now youre saying its $160 what kind of business is this?

  Customer response

  08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  In response to the report from Andy Mohr Nissans reply to my complaint I feel that common sense would tell you when you put in a new compressor along with antifreeze you would want to seal it from leaking out in the original bill instead of you trying to get more money of $599.91 to go back in and say youre that doing something just to get more money. This is insane. As for as the diagnostic test just in May it was $80 now youre saying its $160 what kind of business is this?
  
  Regards,
  
  Geneva ****

  
  

  

  Business response

  08/23/2023

  As we explained previously the A/C compressor and the A/C condensor (the failed parts are rubber orings) are two totally different parts, we have no control if and when other parts fail. A/C diagnostic work where the system has to be charged with freon to find any leaks is $160.00 which you were not charged. You paid $80.00 in February because it was for a no starting condition not an A/C concern. Your A/C compressor has a 12 month or ****** mile warranty from the manufacture should it have a failure in that time frame then it would be covered, but it only covers that component not the entire A/C system.

  Customer response

  08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a 2018 ******* Elantra from the salesman Diamond at ***************** and she did illegal stuff on my paperwork having me thinking she was helping me when she knew this car was a piece of junk havent even had it a full 3 weeks and its already broke down leaking antifreeze and their mechanics are useless and rude so its no point of trying to get help from them I have a warranty but it doesnt cover nothing but my engine literally thats no help and still wanting the car payment paid when I cant even drive it is insane fr than lied and said I sold them a ******* when in fact I didnt sell them anything I gave all cash I was told multiple different prices because ******* was doing illegal stuff just to sell a car I never gave them a trade in or anything of that matter

  

  Business response

  02/18/2023

  ************ purchased a 2018 ******* Elantra on 1/9/23.  She was experiencing an issue with what is believed to be her water pump the week of 2/13/23.  My Sales Manager and Service Advisor had conversations regarding this issue.  At this point, ************ was not satisfied with the communication.  I became aware of this issue on 2/18/23 and have reached out to ************ to re-open the line of communication and to try and resolve the issue.  We had a great conversation and have laid out what our next steps are going to be regarding her financed vehicle.  Her vehicle is in a shop getting the water pump replaced.  I have promised ************ that upon completion of the repair, I will have my service department re-inspect the vehicle to assure it is mechanically sound at the time of inspection.  I will be following up with her on 2/22/23 to set up a time for us to inspect the vehicle, which at that time the water pump repair will be completed.  I spoke to her about the structure of the deal as well and we have determined that there was a lack of communication regarding the ******************* has since been resolved and ************ would like to keep the ******* Elantra.  The goal of Andy Mohr Nissan will be to ensure the vehicle she purchased is mechanically sound moving forward and to provide her with a peace of mind regarding her purchase.  Respectfully 

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The mileage on my 2017 Chevrolet Traverse was totally incorrect when I looked at this *** the miles on it was ***** when I purchased this *** the mileage was ***** on the odometer, but it was showing on the contract it was *****, not *****,and the actual miles was *****, and it was very nasty and dirty on the inside and it`s still dirty on the inside that after a senior sales person told me that it would have a total detailing job and *** would be spotless when I pick it up on 9/13/22, that was a bold -face lie, I have emailed the General Manager of this location he told me that he who have it totally clean to my expectations that have not happened yet it`s been three weeks and the iced of the cake was my brake pads and rotors were really worn down to the metal, But I was told this *** pass all safety inspection, I just had new brake pads and rotors put on the *** all the way around, I have reached out to my finance company and told about the couldn`t I would like the BBB to step in and help me resolve all issue with my *** and with the dealership and, the dealership to refund my money for the brakes and rotors and labor what it cost me to have them repairs done, and my *** needs to be clean in the inside carpet and the seats and the headliner

  

  Business response

  10/26/2022

  **************** purchased a Chevrolet Traverse on 9/13/22.  Prior to sale Andy Mohr Nissan performed a multi-point inspection for safety concerns and mechanical.  At the time of inspection, the battery was replaced, as well as, a low beam lightbulb and passenger side door handle was replaced.  The vehicle was safe to sell at that point, which was sold to *****************  After a couple / few weeks of purchase, **************** and I spoke regarding the cleanliness of the vehicle.  I advised the sales manager to perform another detail aside from the delivery detail since the customer was not satisfied.  I informed **************** that if he wasn't happy about the 2nd detail then I would inform my managers to contact our outside vendor to perform a detail on the vehicle.  We have reached out to our outside vendor and informed him of what needed to occur.  I did not find out that wasn't performed until I received this complaint.  I have advised my managers to contact all parties and get the detail on the schedule for *****************  The brakes were safe and had plenty of shoe pad on the vehicle at the time of sale.  I will make sure to schedule **************** detail in the coming weeks, as soon as we can get it on schedule with outside vendor.  We will not be reimbursing the brakes as they were in working order at the time of purchase.  Respectfully, *************************** - General Manager Andy Mohr Nissan. 

  Customer response

  10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

  The dealership sold me a 2017 Chevrolet Traverse what was truly nasty inside and carpet really nasty and the headliner really dirty and nasty, and the seats are nasty and, when I purchased the vehicle it had no coolant in the reservoir it was bone dry, the *** was one quart low on transmission fluid and a half a quart  low of motor oil, the brake pads and the rotors was down to the metal, I still have the old brake pads and rotors from this vehicle, after I had them replace on 10/12/2022, The dealership are request to do a multi-point inspection, to all vehicle that come into any dealerships in ******* and across *******, but Andy Mohr Nissan on **************, they miss a number of mechanical things and cleaning thing with my 2017 Traverse, the sale manager call me Wednesday after this complaint was filed he never thought about getting my *** detail, until the BBB contacting them about cleaning, and  the detail shop would not work around my work schedule, at all and I want to be reimbursed for the brake pads and rotors, I am being fair because I am not ask for the labor costs for putting on the new brakes and rotors on all four wheels., I can bring the old brakes pads and rotors to ***************************

  Respect

  ***************************

• Initial Complaint

  10/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About 3 weeks ago I inquired about a Engine , Battery and Tail light for my 2006 **** I have been in. Constant communicati1on with ***************** .After **** the Advisor told me that they could do my engine so I then gave them the go ahead. I have been Quoted different amounts multiple times. Days went by with no interaction .I went to the dealership to find my car was left on a flat after multiple requests to the staff ***** , and a Tall female employee. I was disrespected by the Service Manager ***** , who rolled his eyes and yelled at me staring and stating he needs *********** even though it was not yet completed. My name again is ************************* ************

  

  Business response

  11/14/2022

  ***************** brought her 2006 *** to us on 9/21/22 beacuse it would not start. When we jumped it and got it started the vehicles engine was knocking badly we informed ***************** that she needed a battery because it was dead and would not hold a charge Mrs. ************ approved the battery replacement ($220.99) after replacing the battery ***************** did not come pick in to her vehicle until 10/28/22 after numerous attempts to contact her, when ***************** arrived she was belligerent with various ***************** employees. We advised ***************** we performed the battery replacement per her request and she needed to pay for it and leave the dealership she continued to be belligerent and left without taking her vehicle, ***************** came back a few days later and we informed ***************** we were not going to charge her for the battery replacement that she approved  and she needed to pick her car up immediatley. ***************** left with her vehicle and was not charged for any work Andy Mohr Nissan performed.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my car cash from ***************** the salesman told me there was nothing wrong with the car I told him i dont want to buy a car that has to have work done I paid $5400 for the car and it only lasted me 2 months they sold me a car with a bad engine and they wont resolve the issue Im very upset that Ive spent my money on a car that no longer runs and cant be fixed , I want my money back for this car or I will be contacting a lawyer

  

  Business response

  05/31/2022

  Customer purchased a 2013 Dodge Avenger on 2/28/2022.  The vehicle was purchased with ******* miles AS-IS.  I am providing a signed AS-IS document for your review.  When I, the general manager was notified of this issue in May of 2022 I promptly informed the customer that we are sorry this has happened and I would gladly diagnose the issue if she were to get it towed into the dealership at no charge.  She agreed and had it towed in, which we diagnosed the engine needed replaced on 5/13/2022.  During the inspection, the technician realized that the issue derived from a broken radiator hose ****** which caused the vehicle to overheat due to continued driving which resulted in engine failure.  Andy Mohr Nissan, completed a safety inspection on the vehicle prior to the sale of the vehicle.  This is an unfortunate event, Andy Mohr Nissan was not at fault due to the engine failure.  I am providing documentation of a signed AS-IS form signed by the customer, an inspection prior to the sale of the vehicle, and the inspection when the vehicle was diagnosed with engine failure.  Respectfully, ********************* - General Manager.  

  Customer response

  06/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed 

  I paid $5000 for a car and yall wasted my money and I will not let this issue go the car was sold to me with issues and when I tried to reach out a couple weeks after no one would respond to my calls and I want to be compensated or you guys need to purchase this car back from me . I dont think its fair for me to be out of that amount of money and not have a running vehicle, I am not able to take my daughter to daycare because of this and I could possibly lose my job from having my daughter at home with me while I work . 
  
  Regards,
  
  ***********************

  
  

  

  Business response

  06/04/2022

  While I do not feel as if Andy Mohr Nissan is in any way wrong with this complaint concerning the purchase of an AS-IS vehicle, the dealership also understands the need to assist in resolving issues with our customers.  The vehicle was a high mileage vehicle that did not have engine issues at the time of sale.  The vehicle was driven hot due to a leak in the radiator hose that compounded the issue.  With that said, Andy Mohr Nissan is willing to provide trade-in value up to 3k to assist the customer in upgrading their vehicle.  Although, we currently do not have 3k vehicles for sale, we can provide this trade-in value to assist in financing of a lower mileage vehicle, later model, and much more dependable then the high mileage vehicle originally purchased.  Respectfully, ********************* - General Manager

  Customer response

  06/06/2022

  Better Business Bureau:

  I will take the 3k trade in value to finance a dependable vehicle if I can get approved for one I dont have the best credit and I dont want to waste my trying to finance a car and I wont be approved for one , thats why I wanted to pay cash for a car so that I can avoid running my credit , if I dont get approved for that will I just be able to get the 3k in cash and I can go find me a car somewhere else ?

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from this ***************** Nissian early January 13,2022 and my paper plates have expired and the company cant find the title to even send to the lender I keep getting the run around from ***** the sales floor manager..

  

  Business response

  03/16/2022

  Andy Mohr Nissan has been diligently working towards receiving the title that has been held up by the ***.  I have been in contact with **************** via email and spoke to her on the phone on 3/16/22 with an update.  We have been notified that the *** has issued the title on 3/15/2022 and should be to the dealership within the next 2-3 business days.  I have informed **************** of this update and hope to have resolved early next week which was relayed to **************** as ******** the phone conversation.  The dealership has provided **************** with a temporary plate until this issue is resolved.  Thru the delays at the *** and retaining titles, Andy Mohr Nissan has been diligent in communicating any issues with our customers and will continue to do so.  Respectfully, ********************* - General Manager

• Initial Complaint

  08/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction date 5/25/2021 Check engine light came on 6/16/21 Car goes into *** shop on 6/21/21. $598.01 service to an accident that had occurred before the purchase which the dealership did not mention. I asked before purchase if there had been damage to it and if it had been inspected, they said no damage found during inspection. *** told me that the damage to the radiator would have triggered the check engine light every time. They said this check engine light would have been reset prior to the sale. The salesperson "Anil" would not respond to me. Both managers agreed to help take care of me as "this is not what they do, sell cars with damage to them without disclosing that info to the customer." I would like the dealership to reimburse the service performed as they reset the check engine light and sold the car without disclosing the accident after I asked multiple times over the phone and through text.

  

  Business response

  09/02/2021

  I have reviewed the complaint regarding previous damage to the vehicle prior to purchase.  This vehicle was located at another ***************** dealership and was transferred to the Nissan location at the time the vehicle was sold.  I have reviewed the inspection report from ********************************************* with no notification on a check engine light on at the time of inspection.  We do a multi-point inspection on each vehicle that is purchased for resale.  Although we look for pre-existing damage on the vehicles with that inspection, there was nothing in the inspection report that showed any damage to the radiator, nor a check engine light that would point the technician to a direction of damage to the radiator.  There is also a gap between 5/24/2021 - 6/16/2021.  I am providing a copy of the inspection report for review, at this time the dealership does not feel we are responsible for re-imbursement on this issue.  The reasoning behind this is the review of our inspection did not reflect a check engine light, and the time gap from when the vehicle was purchased and the date the customer stated the check engine light came one.  Respectfully, ********************* - General Manager

  Customer response

  09/02/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  
  

  The car was sold with damage and reset the check engine light. The manager agreed to help me, but didn't follow up or return any of my messages. I will be sure to spread the word on my experience. Some people are unable to fork out an additional $500+ right after purchasing the car. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  07/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a car from Andy Mohr Nissan over 45 days ago! I have yet to receive the paperwork or title and now the 45 day plate expired. I cannot get the car plated without the title work. Every time I call, I am being lied to, giving the run around, false tracking numbers and now they are not returning my phone call. This dealer has gone down hill!

  

  Business response

  07/27/2021

  The title is in transit right now. It is stuck in transit with the ***** Screenshot is attached and was mailed to the customer.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩