ComplaintsforAndy Mohr Speedway Chevrolet, Inc.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car from ***************** Chevrolet, trusting the dealership to provide me with a reliable and safe vehicle. However, my experience since the purchase has been nothing short of a nightmare. Just three days after buying the car, I had to take it back to the dealership to turn off sensors and replace the logo on the front grill. To my shock, I later discovered through a Carfax report that the car had been in a front-end crash and was totaled. Astonishingly, no one at the dealership informed me of this crucial information at the time of purchase.I proceeded to take the car to a reputable body shop, where I was informed that the underbody repair necessary due to the crash would cost a staggering $1400.00. Despite my attempts to address this issue, including numerous phone calls, emails, and hiring legal representation who sent a letter to the dealership, I have received no response or assistance from ***************** Chevrolet.I feel deceived and deeply frustrated by this situation. I am left with a damaged vehicle that requires substantial repairs, and the dealership has shown a complete lack of responsibility or accountability.I kindly request your assistance in investigating this matter further. I believe that the dealership's failure to disclose the car's history constitutes a violation of consumer rights, and I am seeking either a replacement vehicle or a full refund for the purchase. I hope your investigative team can shed light on this issue, ensuring that other consumers do not face similar hardships in the future.

  

  Business response

  12/04/2023

  We have no record of ************ purchasing a vehicle from the ***************** Speedway location on 38th st.  Can he please provide his vin# on the vehicle so I may look up his purchase and how to proceed.  Respectfully, *********************

  Customer response

  12/13/2023

  My daughter *************************** purchase the car and the VIN *****************.  This should be on file with ***************** Chevrolet 

  

  Business response

  01/04/2024

  In response to the complaint regarding the 2021 ******* Venue.  We purchase many different vehicles from many different vendors that at times have a previous accident.  In this case, this vehicle was the only vehicle ************ could purchase at the time due to specific credit history, cost of vehicle and structure of deal.  This vehicle was inspected at the time it was purchased by the dealership and deemed safe upon inspection.  ******** we carry vehicles that had prior damage for a specific client that has credit challenges, as was the case with this client.  ***************** Speedway always has customer service in mind and would like to invite ************ to have our body shop inspect the vehicle and provide an update on damage unseen at the time of our inspection.  We can determine the best route to take at that point once we complete that step.  I may be contacted at ***********************.  Respectfully,

  Customer response

  01/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am not satisfied with this response from the dealership

  It was never disclosed to ************ that the car had been previously involved in a serious accident causing the vehicle to be totaled as stated on the CarFax report.  *********** return to the dealership three days after purchase to respond to faulty sensors on the dashboard panel.  Upon continuing to drive the vehicle ************ had three flat tires in a two week period.  *********** then took the vehicle to a certified mechanic for inspection where it was determined that there was substantial body damage to the vehicle that was not disclosed at the time of purchase.  This includes structural components and cosmetic damage that significantly affect the car's safety and resale value.  The accident has caused damage to various electronic sensors within the vehicle.  This has resulted in malfunctioning warning lights erratic performance and potential safety hazards due to impaired sensor functionality.  The tires on the vehicle were also affected by the undisclosed accident.  The uneven wear and tear on the tires are not only a safety concern but also necessitate their immediate replacement.  The brake components have been compromised due to the undisclosed accident  leading to decreased braking performance and safety concerns.  The facts are that the dealership sold ************ a damaged car that could not have been inspected by another party and this car is dangerous to drive.  

   

   
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/29/23 I took my 2015 ***** equinox into ***************** Chevrolet in Speedway on W. 38th St., for an oil change, tire rotation and the 21 point inspection. While it was there, they also completed a recall on the windshield wipers. Ive been trying to figure out whats the best way to address this issue and after speaking with several individuals, they suggested I go through the BBB. While they had my SUV, somehow, they managed to crack my windshield in two places, both by each windshield wiper, and my psi no longer works. They did not honestly complete a 21 point inspection because the only thing they identified was wrong was a leak in the windshield washer tank, which I knew the headlights were needing to be replaced and it they didnt even notify that on the report. This is the newest and nicest car I have ever owned in my life, and I am *********************************************************************************************** my vehicle and having some thing that Im not embarrassed to drive. Theyve kind of shot that to h*** I specifically went to the dealer because of having a nice vehicle when I shouldve just went to some drive-through place.I do have the documentation from the 21 point inspection however, Im not able to attach it on here doing this via my phone

  

  Business response

  08/02/2023

  Customer came in on Tuesday 06/27/2023 at ****** & we wrote up the vehicle at 2:16pm.  *************************** did not recall seeing any damage to the windshield at this time, he stated he would have documented it.  We took the vehicle back for the Oil change and tire rotation as well as the recall.  *********************** did the oil change/rotate and inspection.  He stated there was no damage to the windshield as well when he did the wiper transmission recall or he would have documented it.  When doing the recall the wiper arms do have to come off, but a special tool that removes the wiper arms takes them off without touching the windshield, only the wiper base, cause, it is attached to the base shaft to pull the arms off.  We did the recall & put it back together.  The 27 point inspection was completed & documented there was no damage to the windshield at this time as well.   Customer will need to bring the vehicle in to see where the damage is to determine what can be done or what caused the damage.  *********** Manager, ********************* is following up with this customer to schedule an appointment to review the windshield damage and if occurred at the time of the recall.  
  

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/19/23 I dropped my car off at ***************** ******************** for a 9am appoint. for oil change and engine light check that came on 6/16/23. Return to ***************** around 3:51pm. When I picked up my car no one said my vehicle had an issue I paid & collected my keys. When I got in my car I noticed the oil life said 0%. I drove back into the bay asked the service rep was my oil changed because it still reads 0% & my engine light is still on. The rep stated they didnt reset the system and he could reset it but for the check engine light I had to drop my car off for two days I said I will schedule it through the Onstar app and was told I need to call to schedule but he was busy so I told him I would call back mid week to schedule. On 6/21/23 I drove my vehicle to work and as I was getting of interstate 70 and ************* my car made a high pitch sound and rattle. I drove about a half mile to ******* ******************** and pulled in front of the bay doors when my car shut off. They tried to jump my car with a battery pack and a car and it would not start. I explained to them what happened and I just had an oil change 6/19/23. Was told had to leave my car for 2 days. On 6/22/23 I received a call from ******* stating my engine was locked the oil was sludge cost $11,000 to fix. I stated how is that possible when I had an oil change a day ago & they didnt say anything was wrong with my car. I called ***************** told them what ******* said & was told immediately it was my fault because I go longer than suggested for oil change. I bought the car from **** and always go there for all my service needs & to be treated in thus manner is unacceptable. They refuse to take responsibility for there error. An engine will seize due to low/no oil or overheating my car has never overheated, had low/no oil. I have my receipts from the initial ***************** service. I towed my car home 6/22/23 where it currently sits. I pay $514.46 for a vehicle I can no longer drive due to the negligence of *****************

  

  Business response

  08/02/2023

  Customer came in for a routine oil change.  We changed the oil and checked over the vehicle.  No noise was heard in the engine when it came in and no sludge was in the oil when we changed it.  We heard no noise in the engine when we drove it out to give to the customer.  Customer took the vehicle & I got a call a few days later from the service manager at Blossom *************************** He told me he had our customer at their dealership and the engine was locked up.  I asked if he had checked it & he said it was full of oil & oil filter was correct & not leaking and the drain plug was tight.  Did not see anything we had done.  Customer calls me saying their engine was locked up & thinks it was our fault.  She came in to see me and brought a relative & her mechanic friend.  We had a nice talk & she was told that our records indicated she had serviced the vehicle but not serviced it enough by our records.  I have included all records/dates/miles where we have changed the oil. I show on average she is changing the oil approx. every ***** miles.  She should have been changing the oil every ***** miles to maintain it properly.  I gave her copies of all the records we have.  At this point I told her the engine needs to come apart to find out the cause of failure and so did her mechanic.  I told her I have no problem trying to run a policy evaluation tool from Chevrolet to see if she could get any help with repairs.  I did tell her even if ***** does help it will still be more expensive than what it would have been with fixing it through her mechanic friend.  At this point, we all agreed she was going to let the mechanic give her an estimate & go from there.  I see no fault of our own with this entire process.  All documents are attached below.  Do note she has done 11 oil changes with us & the car should have had 26 oil changes in its lifetime.  
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle has been at the service department since 08/22/2022, I still have not received a call in regards to my vehicle or anything as of 09/02/2022, information regarding my vehicle was passed to a car salesman name **** that I was possibly going to work with as far as a trade in once my vehicle was looked at, but ************* a technician nor does he work in the service department nor did he touch my vehicle, so why does he know everything about my vehicle and I dont?? The experience with speedway Chevrolet has been completely disturbing and unprofessional, Im supposed to pay $150 for a diagnostic reading and **** was stating that my car was test driven several times to see what the problem is which is not diagnosing to me, my car should have been in the service garage and actually looked at and lifted in the air like a full diagnostic should be, spoke to a manager name ***** over the service department on 08/31/2022 and once again he didnt say much as far as his employees not calling the owners with information regarding their vehicle, Ive had to spend money 3 times on Uber just to go up there and check on my vehicle because every time I call no one is answering nor calling me back in regards to my vehicle its ridiculous. I would like this matter taken care of immediately and possibly be compensated for all the inconvenience and recalls on my vehicles anyway, not sure why we pay for a diagnostic when theres like 5 recalls on the vehicle overall.

  

  Business response

  09/08/2022

  Vehicle came in & a repair order was started on 08/25/22.  We had a technician check out vehicle & found no issues inside the shop, no present codes, had to test drive it to see if any codes would come up, none came up.  We test drove it several times & finally on 9/1/22 the vehicle started overheating & we got it right back in the shop, diagnosed vehicle had coolant in the #3 cylinder.  We have either a head cracked or a head gasket failure.  We called her extended warranty on 9/2/22 and at 10:29am we were waiting on the extended warranty to send out an adjuster to look at it.  We have texted with customer several times & are keeping her notified as to where we are at now.  We are still waiting on an adjuster from the ext. warranty company.  We called them & they told us they will be out 8/9/22 for inspection & that their adjuster has been sick.  As soon as we see him inspect the vehicle it will be up to the warranty company to call us for approval. 

• Initial Complaint

  01/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a new truck and they gave me an extended warranty that I didnt want or even know about until a day or two later. When I was signing I thought it was the ** warranty. When I realized what it really was I called and emailed and left voicemails for two weeks about canceling the warranty and no one has gotten back with me. I even called the warranty company and they said it must be done by the dealership.

  

  Business response

  01/25/2022

  I was made aware of ******************** issue regarding a warranty that he claims to not have wanted.  Typically, each customer that purchase a warranty is made aware of that option and does have the an option to decline.  With that said, I have reviewed the deal on the purchase of a new truck and will cancel that warranty today 1/25/2022 and send the refund check to the lender, ********************** to reduce the payoff in the amount of 4k, which was the amount of the warranty purchased.  This should resolve the issue, I will also be sending **************** a confirmation email with verification that the warranty has been cancelled and the refund check sent to the lender.  A voicemail message has been left with **************** stating what is documented in this complaint.  Respectfully, *************************** - General Manager 

  Customer response

  01/25/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We sold a car which was still being financed.We selected ************* and extended warrenty,On 10.18.21 we provided the dealership with all the required documents, and proof that we are due a refund on both,On 11.18.21 we received the refund for the cap insurance, and we contacted the mamager of the dealership in per son twice and i called the corperated office 3 times and as of today nothing has been done, not even a call to let us know the status or if there is a problem,

  

  Business response

  12/28/2021

  It has recently come to my attention regarding the refund on extended warranty.  Once we received a complaint which was recently, I called customer to verify the complaint.  The communication to me was that there was an issue with the *** refund, not the extended warranty.  Once I spoke with the customer regarding the issue, as the General Manager I apologized for the inconvenience and promised to resolve the issue.  The customer is bringing in the document showing the trade-in and the mileage this week for me to cancel the warranty and provide the customer their due refund.  Respectfully, ********************* - GM Andy Mohr Speedway Chevrolet.  

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