Business ProfileforBob Rohrman Indy Hyundai

In June 24, I worked with ********************* dealing on a used car. Im out of state and dealings included discussions about the vehicle condition and plans to have ***** personally deliver (500mi) the vehicle to me. One tire had a chunk missing from the sidewall but dealership said they could not replace just 1 tire. I proposed that I pay for the 2nd tire if the dealership covers the 1st. ***** got approval and we agreed that we had a deal. The tire installation was expected within 2-3 days. I offered a deposit to take the vehicle off the market. ***** said there was no deposit necessary and he would work out delivery method. 3 days later, the tires had not arrived. I indicated the vehicle is still for sale on the website and I did not want to see it get sold and again offered a deposit and/or full payment upfront. ***** said, days ago, he already hung a sold sign in the vehicle and moved it off of the lot. Shortly after that, ***** didnt answer calls/texts. I eventually called the main number and manager *** told me the vehicle was sold to someone else a week or two earlier. He was sorry that ***** did not call me but I do not believe he knew all of the details about how the vehicle was already sold to me. *** agreed to review the text chain and also fwd it to the *** Im unaware if the info was fwdd as *** does not return my texts. On 7/13/24, I called the dealership and a manager named **** claimed ***** no longer works there and eventually hung up on me.My resolution is reasonable and inexpensive. I am looking for someone at the business to listen to me, review the chain of my dealings w/*****, and provide honest feedback if it is in line w/how their company treats customers. I have attempted multiple times directly but the call with **** shows that I have to resort to public forums. I understand the business currently has an F rating with the BBB due to unanswered complaints but I am hopeful that my reasonable resolution request is worthy of a response.