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ComplaintsforHubler Chevrolet, Inc.
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2020 GMC ****** from this business, they told for to be approved for this vehicle, I have to purchase extended warranty, I agreed, after about a month with the vehicle the engine light came on , I reach out to the dealership about it , they told me bring it in , from then to now I have been dealing with problems with this vehicle, I contacted GMC directly to rectify this they told the the warranty is up and cannot do anything, on the 06/03/2024 the vehicle stop on the road was towed back to the dealership, now they are saying the starter is not good , and I need to pay 1270 to get it fix , because the extended warranty that they sold doesn't cover it . I been going back and forth with this from the time I bought it which is about 1 year 6 month. I'm very frustrated about this , I have to be paying transportation back and forth from mccordvile to ************. And inconvenience and embarrassment this is causing . And they don't care . Tired . Could let me know if and what documents you would need to rectify this situation. ThanksInitial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I took my car to the Service building at Hubler ***** dealership for a tire alignment, however the mechanics working on my car broke a Toe Link Adjuster Bolt in the process - the service rep called me and said it would be $196 to replace and repair the bolt on top of the alignment. Yet, when I went to go pick up my car the bill was for $771. I was wondering if there is anything the BBB can do to help me get my $ back, since I only have liability car insurance coverage.Business response
11/17/2022
Unfortunately while performing a four wheel alignment on the customers vehicle his toe link adjuster bolt broke. His vehicle is over 10 years old with over ******* miles on it. We have no way of knowing in advance that a bolt will or will not break.We did every thing we could do to expedite the repair and get him moving again as fast as possible. We cannot offer a billing adjustment at this time.Customer response
11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I asked for a two wheel alignment, since my car is front wheel drive, and the service representative assigned a four wheel alignment to the car. They proceed to break the toe link adjustment bolt in the rear of the car when i did ask for a four wheel alignment.The mechanics shouldn't have been in the rear portion of the car in the first place - I would like a billing adjustment - I am happy to pay for the bolt piece by itself, but I would like reimbursed for the labor i was charged for the repair.
Regards,
*********************Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have taken my car that has a extended warranty in for the 3rd time to have the same problem fixed by the repair ***** this has been over a 4 month period. I showed up 2 months ago when I received voicemail form a employee asking me to bring in the car they would have a car for me to drive while mine was being worked on well that was not the case. went again they took me to rental car place after agreeing to provide a car at no cost since this was the 3 attempt to have the car repaired. Only to get charged by the rental car company so I left and the brought my car back to me when i got into my car I relaized the it curb, Left a message for the ** and no call back,.Business response
11/21/2021
Customer has since spoken with our General Manager and the issue has been resolvedCustomer response
11/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***********************************
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Contact Information
8220 US 31 South
Indianapolis, IN 46227-0973
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
---|---|
TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.