ComplaintsforHubler Chevrolet, Inc.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2020 GMC ****** from this business, they told for to be approved for this vehicle, I have to purchase extended warranty, I agreed, after about a month with the vehicle the engine light came on , I reach out to the dealership about it , they told me bring it in , from then to now I have been dealing with problems with this vehicle, I contacted GMC directly to rectify this they told the the warranty is up and cannot do anything, on the 06/03/2024 the vehicle stop on the road was towed back to the dealership, now they are saying the starter is not good , and I need to pay 1270 to get it fix , because the extended warranty that they sold doesn't cover it . I been going back and forth with this from the time I bought it which is about 1 year 6 month. I'm very frustrated about this , I have to be paying transportation back and forth from mccordvile to ************. And inconvenience and embarrassment this is causing . And they don't care . Tired . Could let me know if and what documents you would need to rectify this situation. Thanks

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I took my car to the Service building at Hubler ***** dealership for a tire alignment, however the mechanics working on my car broke a Toe Link Adjuster Bolt in the process - the service rep called me and said it would be $196 to replace and repair the bolt on top of the alignment. Yet, when I went to go pick up my car the bill was for $771. I was wondering if there is anything the BBB can do to help me get my $ back, since I only have liability car insurance coverage.

  Business response

  11/17/2022

  Unfortunately while performing a four wheel alignment on the customers vehicle his toe link adjuster bolt broke. His vehicle is over 10 years old with over ******* miles on it. We have no way of knowing in advance that a bolt will or will not break.We did every thing we could do to expedite the repair and get him moving again as fast as possible. We cannot offer a billing adjustment at this time.

  Customer response

  11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I asked for a two wheel alignment, since my car is front wheel drive, and the service representative assigned a four wheel alignment to the car. They proceed to break the toe link adjustment bolt in the rear of the car when i did ask for a four wheel alignment.

  The mechanics shouldn't have been in the rear portion of the car in the first place - I would like a billing adjustment - I am happy to pay for the bolt piece by itself, but I would like reimbursed for the labor i was charged for the repair. 

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Have taken my car that has a extended warranty in for the 3rd time to have the same problem fixed by the repair ***** this has been over a 4 month period. I showed up 2 months ago when I received voicemail form a employee asking me to bring in the car they would have a car for me to drive while mine was being worked on well that was not the case. went again they took me to rental car place after agreeing to provide a car at no cost since this was the 3 attempt to have the car repaired. Only to get charged by the rental car company so I left and the brought my car back to me when i got into my car I relaized the it curb, Left a message for the ** and no call back,.

  Business response

  11/21/2021

  Customer has since spoken with our General Manager and the issue has been resolved

  Customer response

  11/22/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩