Reviews

Review Details

• Review fromJohn K

  Date: 02/18/2025

  1 star

  John K

  Date: 02/18/2025

  Legends Global Merchandise is the new operator of M Den and the Official Team Store of ******************. Legends is completely independent of and not in any way associated with the prior operator, ******************* Apparel. ******** filed for bankruptcy on August 16, 2024, through which it disclaimed certain liabilities and *********** acquired certain Heritage assets. Legends did not acquire, purchase, or assume any Heritage assets, liabilities, or obligations. As a result, unfortunately, none of the current M Den locations, including the online store, are able to accept redemption of any gifts cards purchased from Heritage or the return of any product purchased from Heritage. If you have been directed to Legends by *********** regarding any Heritage purchases or gift cards, that was done in error. Please direct any inquiries specific to Heritage, including the treatment of gift cards and prior purchases, to Heritages owner, ***** *****, and Heritages outside counsel ******* and ******, PLLC, ******************************************************************* We apologize for any inconvenience.This explanation results in the multi million dollar valued Legends not honoring the redemption of a $125 gift card I have from the MDen store prior to Legends operating it. Wow! Taking peoples hard earned dollars, what thieves.

  Legends Global Merchandise

  Date: 02/19/2025

  Hello ****, We absolutely understand your disappointment and can appreciate your frustration. As the new retail operator for the ********************************, in August 2024, we were authorized by the University to utilize the ***** branding, completely separate from ********* bankruptcy proceedings and its prior operations. Ultimately, Legends is a completely independent company from ******** and did not acquire or assume any part of it through the bankruptcy process or otherwise. Rather, ******** had certain assets acquired by *********** (which is now operating the ************ location as well) and ultimately disclaimed certain liabilities through that process including Heritages gift card liabilities. Specific to the referenced gift card, that was purchased directly from Heritage with ******** receiving all associated funds. Legends did not sell the gift card nor did it receive or acquire from ******** any revenues associated with it. Consequently, Legends is unable to honor redemption of a third-party gift card. We understand this may not be the outcome you were hoping for, and we sincerely apologize for any disappointment this may cause.

• Review fromJ. G.

  Date: 02/04/2025

  1 star

  J. G.

  Date: 02/04/2025

  Ordered National Championship Items and still have not received them. Company CLAIMS they were shipped but my order status still says PAID UNFULFILLED. Sent many emails with lack of response. They finally responded only to tell me that they had arrived and they would do nothing further. I wrote back to say that had I received the items, I wouldn't be continually contacting them. I let them know that I wanted my money refunded and I was contacting BBB. I was lied to and they have stolen $85.62 from me.

  Legends Global Merchandise

  Date: 02/05/2025

  This customer received an automation set up by our team to help control volume and help give customers a quicker answer totheir questions. This automation explains thatthe message is an automation and the customer needs to respond to the email again to connect with an agent for further assistance. On Jan 27th they received a response from the agent to assist them further and received a response that day. The agent informed them their items were a preorder which was indicated on the website, sharing with them the verbiage. On Feb 3rd the customer reached out again, and an agent assisted them within 24 hours using a different email address. At this time their first preorder item, an OSU CFP lanyard, had shipped since its preorder date was communicated shipments would start on 1/29. The customer then explained their tracking said the item was delivered, but they did not receive it. The agent refunded the customer as a courtesy. The customer then responded that they wanted their entire order refunded; however, the second item was a preorder with a ship date of 2/12. The agent politely asked if the customer wished to cancel this order and if so, they can process the refund and cancelation on their end. The agent has since been waiting for further updates from the customer.

  J. G.

  Date: 02/09/2025

  I have the original emails dated 1/20/25 and neither one state these were a preorder. The website didnt either. I did email them from a second email address because the previous emails asking about the status were never responded to in their ***** hour time frame. I am in Fulfillment for a large company so I sent a follow-up from my work email address. They responded within ************************************* the items were pre-orders and would ship. I stated I wanted refunded because the game was weeks over, the emails did not state that the items were preorders and the lack of communication was a sign they did not care. However, they cared enough to take my money immediately. I was given a pending refund for one item but it never posted. The preorder of 2/12 is news to me because there is nothing in the emails with that date. I received an email stating they were indeed a legitimate company, that I was not scammed. In that email, I was offered a full refund. I did not respond immediately because I wanted to do my due diligence and check with neighbors and my complex office to see if I had a package. Again, I ship for my company so I know the ins and outs. I then responded to them stating that I had checked, no one had a package that was supposedly delivered, therefore, I just wanted a full refund. I also sent them a screenshot of my full payment and let them know the pending refund was never posted - hence why I was sending the screenshot of the full amount.

  Legends Global Merchandise

  Date: 02/10/2025

  The customer reached out on the following dates and received the automation that indicated the message was an automation and needed a follow up response to reach an agent: Jan 24th, Jan 25th, Feb 1st and Feb 5th. On Jan 27th the customer was connected to an agent who has followed up with them within ***** hours. In this correspondence the preorder information was confirmed and recommunicated. There was even a screenshot of the website language. The most recent follow up was on Friday Feb 7th. Our customer service hours are posted on our website, that mention the team is off on the weekends. The agent responded this morning within our business hours confirming the refund. The refund is dependent on the financial institution of the customer on whether it takes between 3-5 business days for the funds to return to the form of payment.

  J. G.

  Date: 02/17/2025

  Both of my refunds have been received from the company and appreciative this is over. Very disappointed that I had to go to this degree to get my money refunded for items never received - especially since my money was deducted 24 hours after the order was placed. Better communication from this company is a necessity.

• Review fromKaitlyn B

  Date: 01/05/2025

  1 star

  Kaitlyn B

  Date: 01/05/2025

  Shopped their pit shop ****** website which advertised delivery by 12/24 if ordered by 12pm EST on 12/23. I ordered 12/19, choosing overnight delivery, and the order just shipped on 1/03. I contacted them to downgrade the shipping on 12/24 as it clearly wasnt going to be delivered. Then I followed up on 12/26 to fully cancel the order. On 12/27 they said they would try to cancel but the warehouse team might not see the notes about a change. I replied immediately and then was ghosted by their team for a full week. The next reply I got was saying they refunded the difference in shipping but still sent out my order. If they saw the note to downgrade shipping, they saw the note to cancel and chose not to.The night before we filed a chargeback with our credit card company so I believe they shipped the order out the next morning only to prove they arent a scam. Will never recommend this company.

  Legends Global Merchandise

  Date: 01/08/2025

  Thank you for sharing your experience, and I want to sincerely apologize for the frustration caused by the delays and miscommunication surrounding your order. Your feedback is important to us, and we take situations like this very seriously.After reviewing your concerns, I understand that there were multiple issues, including delays in shipping, challenges with your cancellation request, and a lack of timely communication. I want to acknowledge that our **************** team was out of the office for the holidays during part of this timeframe, which could have contributed to the delays in responding to your inquiries. Information pertaining to our hours of operation are located online. However, I understand that this explanation does not excuse the inconvenience caused.Regarding your order, we did process your shipping downgrade, and refunded the difference. Due to a high volume of orders this holiday season, we did experience shipping delays, impacting some orders. To make this right, we would like to offer you the option to return the order for a full refund, including all shipping costs. We will provide a prepaid return label for your convenience. Please confirm if youd like to proceed with this option by emailing us at ********************* or by calling ************. We deeply regret the inconvenience and disappointment this experience has caused and will share your feedback with our team to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future and regain your trust.If you have any further questions or concerns, please dont hesitate to reach out directly.

• Review fromDan G

  Date: 11/19/2024

  1 star

  Dan G

  Date: 11/19/2024

  HORRIBLE CUSTOMER SERVICE. I ordered ************** Centennial Shoes and an Indiana Hat for my son who is an IU Grad on November 5th. The release of the shoes was on Nov. 1. The order confirm I received said that Standard shipping was 7-10 business days. I called on Nov. 12th as I had not received any shipping confirm or tracking number. I was told that they were having computer issues and that the shipment would go out by the end of the week. I called today, Nov. 19th and was told that they still had not fixed the computer issues and, more importantly, that the shoes I had ordered were now out of stock. Wow! I read the release about the partnership between Indiana and Legends in July 2022. The ** Athletic Director ***** ****** said ""The Legends Global Merchandise team has a well-earned reputation for providing fans of all ages with a wide variety of options and a world-class shopping experience, both on-line and in-store. " Actually, it's exactly the opposite in my view. The release states that **********, ******, ********* and ************ also partner with Legends. That boggles my mind given my experience. ***** ****** should use the ******** effect to dump this provider and find someone that can execute in this digital age. I asked for a Supervisor to call me back this morning and was told that either Chalane or ******** would call me but I have heard nothing as of 4pm. The other amazing thing is that they provided no communication after the order, NONE. No e-mails, no texts, NOTHING. Leave the customer completely in the dark and then tell them the primary item ordered is out of stock. I'm trying to find e-mails for the management of Legends - Kirta *******, ******* *****, **** ********, and **** ******. How can you possibly have customer service like this and have your "ordering and fulfillment" system down for a week and a half. I hope ***** ****** can find a new partner soon.

  Legends Global Merchandise

  Date: 11/23/2024

  Thank you for reaching out and sharing your concerns. We understand how frustrating it must be to experience a delay and a service that hasnt met your expectations. We regret any inconvenience they may have caused.Please note that our **************** Supervisor attempted to contact you twice on November 19th using the phone number associated with your order and the one you used to contact our support team. She also left a voicemail. We'd be happy to arrange another callback at a time that works best for you. Please let us know your preferred time, and well make sure a member of our management team connects with you promptly. As per your request, we have canceled your item and processed a refund to your original form of payment. You should see this reflected in your account within 35 business days. Additionally, we have refunded the item we were unable to fulfill due to it being out of stock.Thank you for your patience and understanding as we work to address your concerns. If theres anything else we can do to assist you, please dont hesitate to call us at **************. We truly value your trust and look forward to the opportunity to restore your confidence in us.

• Review fromMichael L

  Date: 05/14/2024

  1 star

  Michael L

  Date: 05/14/2024

  Apparently they handle ********************** online store distribution and order fulfillment ands they do a terrible job. They take over a week to process and ship small orders (2 basketball jerseys). When you call to follow up they will tell you it already shipped .. 3 days straight yet no tracking number is produced. I would strongly urge MSG to find a better partner as they are dragging MSGs name through the mud.

  Legends Global Merchandise

  Date: 05/15/2024

  Hello *******,

  We sincerely apologize for any inconvenience caused with your online order. I do see that you placed your order on May 7th. Per our website, orders can take anywhere from 5-10 business days to ship, unless an expedited shipping option is chosen at checkout. This information can be found under the shipping and returns link, located in the footer of the website. Because you selected our standard shipping service, your items shipped within 6 business days, which is within the designated window communicated online at time of purchase. 

  We apologize for any inconvenience caused. We're always looking for ways to improve the customer experience, and appreciate you sharing your feedback so that we can continue to improve and streamline our processes. Should you have any further questions or concerns surrounding your order, please contact our customer support team at *********************.

• Review fromBrandon T

  Date: 06/28/2023

  1 star
  For some reason Wounded Warrior Project uses them for their online shop. They sent an item that doesn't look like the picture on their website (the logo is way darker and barely visible). Even though it says they have a "hassle free" return policy and the item is not as described, you have to pay to return it. Bogus company and I don't understand why *** uses them.

• Review fromLevi H

  Date: 05/08/2023

  1 star
  I placed an order for the wrong product by mistake. I sent a support request through the store website asking to cancel the order. I never heard back, but received a confirmation for my request (Query ******). I reached out 3 more times and still never heard back, until I received an email stating that my product was on its way.I reached out immediately to stop the shipment, but was told I had to process it as a return, and that the return had to be shipped using my own shipping label.It turns out that the return shipping label cost me $80, and the product I accidentally purchased was just over $200. As of now, I am out just over $300 out of pocket because my return is still processing, all for a product I told them to cancel the day after I made the mistake of purchasing it.I was told that I cannot be reimbursed for the $80 shipping label despite proving that I did in fact ask to cancel the order and stop the shipment. This is a horrible business practice, and I would suggest never purchasing from this business. The images they used for the product I accidentally purchased was entirely misleading. I bought a Frostmourne Replica wall mount, and all images had a replica included. I didnt assume I was getting a $1500 replica for the $200 wall mount price, but I thought I was getting a small wall-mountable replica for cheaper, not just a wall mount FOR the $1500 replica. The site itself is incredibly confusing.It's incredible that this place has so many 1 star reviews on the BBB and nothing has been done to stop their poor practices.

• Review fromMary P

  Date: 03/03/2023

  1 star
  Legends Global does not deserve a small twinkle of a star; certainly not 1 star. Unfortunately, I am required to select 1 star to process this review. ************************* should sever their business relationship with this company. I ordered a sweatshirt (OSU43375) on 12/17/22. Paid ****** and ***** for expedited shipping. On 12/22/22, I sent and email asking to cancel the order and refund purchase price and shipping. I was informed the order was in process and the order could not be cancelled. A month passes with many phone calls and email messages. After waiting on hold for several minutes, the phone call would disconnect. Again on 1/19/22 I was told via email the order was in process and could not be cancelled. On 2/15/23, I received an email the order was being shipped. I finally received the order on 2/17/23. It was stuffed in a shipping envelope that had busted open. ***** reinforced the package with a plastic overlay bag. I called the company on 2/24/23 (Friday) and was promised a return mailing label the following Monday (2/27). Finally received a return label on 3/1/23 after email follow-up on 2/28/23. Now, I am stuck with sending the merchandise back. The item was a Christmas gift for my son for the 12/31/22 Peach Bowl. It seems my experience is comparable to the many other complaints I have read. Rather than canceling the order when requested, I was lied to and told the order was processing.

• Review fromJon P.

  Date: 01/30/2023

  1 star
  This company is atrocious and I believe fraudulent. Never buy from these folks...When you inquire by phone, they put you through a maze of dial prompts and then are unable to leave messages. When you email them, you get canned answers that aren't relevant to your inquiry. Please please do not buy from these people...The ************* should be ashamed for their partnership with this organization for their loyal fans. You are just burning your hard earned money.

• Review fromKaren L.

  Date: 01/23/2023

  1 star
  Through much research I learned this company is linked to the Call Of Duty Shop. Ordered a hoodie Dec.12/22 on the 19th I seen I had received no kind of response. So upon contacting their little chat line I learned the product was out of stock. I asked why couldn't you email me and let me know. Give me a chance to order something else. Only get I'm sorry we can ship as soon as its in. I said no I want to cancel and get a refund, Ok we can do that. January 10,23 get a email saying they are shipping my purchase. I call and speak with a person and they say they are sorry they will start a return. I said I'm not paying for a return I said to cancel. We can give you a return label. ************* and its addressed back to me. How stupid can you get....It's now January23rd and I finally was able to contact a person and get another return label. Let's see if I get an actually refund. Worse company I have seen to deal with and to respond to emails.