ComplaintsforJust 4 Paws
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Complaint Details
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Initial Complaint
02/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Called just 4 paws **** us 40 ********** in for prices was told $60 and if matted extra (not much). Dropped our labradoodle off and told her to only shave legs, face and belly. Leave some hair everywhere else. When I picked up they charged me $125. I ask why, owner **** told me bc of so much matting. I saw our dog and wanted to cry. I just walked out. On way home I called and explained I was upset bc I specifically told them how to groom her and was told it wouldnt be much of matted. He was rude and said do you want to come back and take a picture of all the hair on the floor? I said you dont have to be rude he said yes I do to people dont take good care of their animals. And he hung up on me. We couldnt get our doodle in to other groomer, because we moved away from that town, we had Covid for 4 weeks and the groomer was short staffed We couldnt get her in at our original place. So I scheduled with this just 4 paws. Who is he to judge anyones situation. Top in off he posted a picture of our labradoodle on ******** and made discriminating comments I called and left a msg for him to remove. They wont return my phone and wont answer my phone. I want my extra $65 back. He couldve called and asked me first before just doing it This is not a way to talk to a customer!!!! Then go post about us on social media. Please help me and advise. ThanksBusiness response
02/24/2022
This customer will absolutely not receive any money back she brought her pet to us and very poor grooming condition we have stated that matted pets cost more. Nobody in our establishment would have told her it would not be much more if it was matted first she told us she had a small dog then it comes in and it is a full-size Labradoodle. When she was on the phone she told me that her dog was not that matted I told her she was more than welcome to come back up to the shop and see the carpet of hair we had taken off of her pets she then proceeded to call me a smart **** then I ended the conversation with her I did post a picture on our ******** social media page it does not state any names or an actual picture of the dog it is the hair . We use those pictures for educational purposes for our clients. The reason she is not able to get a hold of us because her phone number is blocked and she is now blocked from our social media page. Her complaint makes absolutely no sense she either could not get into her normal groomer because she moved out of that town, they had Covid, or they were short staffed. If you need any further assistance or have any further questions feel free to reach out via email thank youCustomer response
02/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
My complaint does make sense. I stayed I couldnt get into old groomer, I also DID tell you on phone our dog was considered a medium size (43lb) per the vet (please dont lie) and you weee extremely rude bc I told the girl DO nOt shave her except on belly, legs and face. Big difference. You were rude bc you told me youll be rude to anyone who doesnt take care of their animals. You made an assumption and had no idea the situation!!! Why would you go to the level of degrading someone on social media??? You didnt do what I asked!!! You also didnt contact me when price would be more then doubled!!! I also stated she was mated an didnt know if it was really bad. Another false statement you made!!!! Im sure your conversation is recorded!!! Please tell the truth seriously. And your the manager thats NO way to treat customers!!!!!!!!!!!!
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.