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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
RT Moore plumbed my home and installed a water softener rough-in while building the home. I purchased a water softener and hired a reputable plumber to install the unit. When RT Moore was plumbing my house, they labeled the rough-in incorrectly, so when my plumber came to install the softener, the softener was broken by the water entering the unit backwards, per RT Moores mislabeling of the rough-in. RT Moore refuses to take responsibility for the financial losses incurred for the softener and the installation fees I have paid due to their shoddy workmanship while plumbing my home. I am seeking damages for all costs incurred up to this point, and RT Moore is refusing any compensation to me for their actions.Business response
04/15/2024
This matter was resolved on March 25, 2024. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.