102 Customer Reviews
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Review from Trevor H
1 star07/24/2024
Herf Jones of Cross lanes, WV sent my daughter the wrong color cap and gown. Via email, ***** at this office admitted fault. We returned the cap and gown for a "promised" refund being sent as of july 8, 2024 so its been two weeks. Its been 2 weeks and no response via email or voice mails left. I cringe when I read these reviews now and will contact my daughters high school in an attempt to get them change vendors. I'm filing a complaint with the BBB and my Attorney generals consumer protection office tomorrow. This office received my return and not sending a refund so that is theft!Review from Cristina L
1 star07/17/2024
Our daughters pictures arrived in a thin white envelope, with a cardboard sheet, marked fragile via ***** The retouching Herff Jones Photo did is atrocious. One picture came out way too orange and the other is dull, lifeless. We spent $19.95 for shipping & handling when these pictures were mishandled by **** and shipped carelessly. They arrived bent. Unfortunately, our daughters Senior pictures are not only low-quality but highly over-priced. No one from corporate let or from our local office has bothered to assist us in this matter. Herff Jones has lost our business.Review from Jenette J
1 star05/24/2024
Son is graduating high school today. His cap didnt fit when we received it, they sent me a bigger cap, it was the wrong color! Call back they said they will send out the correct one. Had to call back because I still didnt receive it. Never sent it out. So they send out another small cap and told me thats the best they can do that I would just have to snip the back, which didnt work. The whole seam came off. The excuse was that its the end of the year. Excuse me, but you dont even get your cap and gown until the end of the year! Was also shorted announcements, but they did make that right. But there is no excuse for not having the proper sizes in caps when youre in the business of selling caps and gowns! The end of the year excuse makes your apology weak. Mailing me the same exact cap cancels out a sincere apology. I dont recommend them at all if you want a stress free special day . Or month I should say! No attempt to make it right at all. Just a sorry. You guys are definitely sorry! And Im sorry I paid you guys good money to not own up to your part of a business transaction. Im sorry this business lacks integrity to serve their customers flawlessly. To make their wrongs right .Review from Bobbie C
1 star05/23/2024
If there is a zero star I will give them. They ruined my graduation. I ordered sratitude stole Tassel key chain along with my cap and gown. But only received cap and gown. After few weeks of email and calls I received the stole. Then again call and email they sent me key chain tassel for the year 2023. I graduated this year 2024. I sent them the Tassel back along with the cap and gown. They did refund my for my key chain tassel. I only graduate once with my doctoral degree and expected all of my orders.Communication is not clear. Long wait time for calls.I also ordered stage clips which should be emailed in a week of graduation to redeem. I did not receive the email and when I ised find my stage clip there was none searchable. I am now again emailing them to get my stageclip.Totally frustrating and disappointing.Review from Rosie
1 star05/15/2024
**SCAM, SCAM, SCAM! How does the BBB give them a A+ Rating with so many 1 star reviews. I have lost faith in the BBB!!! I bought a Yearbook for my son and never received it. I thought it was coming from my son's school affiliate which was not the case. DO NOT PURCHASE ANYTHING FROM THEM.Review from Michelle A
1 star05/06/2024
They will take your money and not care in the slightest how important your day is, they won't make your order right. Why should they, the universities and high schools send all their business to this horrible business, they make the money they don't care if your order is right. My daughter's college grad gown was the wrong size, they sent her another that was the same size as the first. Another week has gone by, and they still haven't sent the correct size. I am told to speak to a supervisor I have to wait ***** hours for a call back. I insisted on waiting on hold. Waited 50 minutes only for them to hang up. They don't care how hard you worked for this accomplishment. It's ok for you to be swimming in a gown that looks like you borrowed it from dad's closet on one of your biggest days. As consumer's the only thing we can do is DO NOT BUY from them. Go elsewhere for your other merchandise and what you can to avoid purchasing from them. (Would do zero stars, but it's not an option)Herff Jones, LLC Response
05/10/2024
This issue has been resolved. Spoke to customer via phone on Tuesday 05/07/2024 at 12:22 pm and confirmed that daughter's replacement gown was scheduled to ship out of our production facility the same day for next day delivery. The package was delivered on 5/8/24 at 4:26 PM. Thank youReview from paige m
1 star05/02/2024
One star is too much. *********************** should not be running all of the University graduations in ****************. I purchased a Graduation robe YEARS ago, my sister is now graduating so she decided to use my robe that i paid full price for. She accuses my sister of lying, takes a picture of her ID threatens to bill her for a gown that is ALREADY PAID FOR!!! I spoke with her verbally on the phone, she was extremely snarky adamant that the robe was implicating stolen or unreturned. She stated she needed proof of purchase before my sibling could even use it Herff Jones is unorganized and they do not keep up with unreturned rentals so essentially all rentals that arent returned.. they dont follow up on. There is no way to verify proof of purchase when the receipt was emailed to my universitys email address that no longer exists BECAUSE IM A GRADUATE !! Wildly unprofessional and blatantly prejudice, she physically put her hands on my sibling. We are looking forward to filing more complaints, and pressing charges.Review from Miranda S
1 star04/12/2024
Total scam company. I paid for a package with a zipper pull and it did not come even though the bag states zipper pull on it. when contacting them they claim there was no zipper pull ordered. i cant even search my order number in their system, nothing comes up. well I was charged an extra 50 bucks for it, but sure, I didn't buy it or anything. they stole my money and I didn't get a zipper pull. I had gra photos scheduled and I lost my deposit. this is a call straight to my banks fraud department.Herff Jones, LLC Response
04/17/2024
Our Herff Jones service team reached out to the customer via phone and email immediately upon learning about this issue but have yet to receive a response. We've escalated this matter to the appropriate department and the missing item was shipped and delivered on Monday, 4/16/2024. Please feel free to contact us for any further questions or assistance. Best regards, Herff Jones Service Team.Review from Carri H
1 star11/27/2023
Do NOT order anything from Herff Jones!!! We ordered graduation announcements in October, and we still haven't received them, and my daughter graduates in 2 weeks! They are making a ton of money off of their ineptitude as you cannot receive a refund on personalized items, which the majority of their products are personalized!!! I wish I could post this with ZERO stars, because 1 star is way too generous for this company!Review from Francisco G
1 star11/01/2023
I ordered my cap and gown for $120, never got an order confirmation email and it never arrived either
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