ComplaintsforArdsley Management

• Initial Complaint

  12/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We received our yearly budget review for our ***s. I understand with inflation it will go up some. What I don't understand is why it is not detailed, were are you getting these numbers from? I want to know exactly how much each thing costs, who is providing the service, and why it is needed. Example: we are paying for a website, and no one in this community even knows a website exists and so why do we need it? Another thing is snow removal my husband had to shovel the street last year just to get his car out and the person who did plow the roads did it out of the kindness of his heart, he was not paid by the *** yet we are paying for that service. Also, they are now trying to charge us for the 3 garbage cans they told us we were allowed to have. I personally only have two and don't need a 3rd, but to tell us one thing and then another makes you a liar. I am not the only one who feels our funds are being mismanaged. Plus, there is a very big lack of communication on their part. There are communities that have more amenities and the same amount of houses and they pay a lot less.

  Business response

  01/27/2023

  I want to thank ******* for bringing her requests to our attention, but I do wish that she would have gone through the proper channels.  This complaint is wholly unnecessary.  Some of her statements are untrue and she is able to see the detail she is looking for quite easily.  There are many residents that are registered members of the community website.  I do not know why she would not think so.  Show removal is performed per a trigger point in the community.  If a resident must exit before the snow removal company arrives there may be some to do, this is a normal part of living in an area that receives snow.  Only those that choose the option are charged for the additional garbage can.  You are not required to have it.

  Any owner may request to visit the office for a records inspection.  This will give allow the ability to examine the information that is being sought.  This would have been explained to ******* if she would have asked.  It really is that simple.  The management company is the ******* for the Association's records which are available for inspection per appointment. 

  Customer response

  01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First off, my statements are not inaccurate and I have every right to file a complaint. Second the budget does not tell me in detail where the money is going and who it is going to. Also when I look at the sheet the numbers dont add up. If youre going to send out a budget you should have it in full detail. Its not easy for me or my husband to take off to come to your office. As for the snow, I have lived in IN my whole life  so I realize that it wont get plowed right away, but when its been a whole day and they dont come until the next afternoon that is ridiculous. If we are paying for the service it should be taken care of that day. If we have a website what is?? I was never told of one and I was the first ones in this subdivision, Ive never received anything about a website. An app yes but not a website. Every neighbor Ive talked to hasnt either. Finally, concerns were voice but no one at the company wanted to hear them. All they care about is what the board wants not this community. This is the worst management company Ive ever had to deal with and Ive been in other HOAs. I as do not appreciate you coming at me with such disrespect, if my concerns were even cared about this wouldnt be an issue but you dont care we are just another group that you can make money on. It shouldnt take days for people to responded back, I mean it took you over a month to answer this complaint. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ardsley Management manages *********************** North. My backyard neighbor has increased the grade/slope of their property and had a pool put in. Elevation/topography changes are NOT allowed and a homeowner has 30 days to correct the situation. Pools are allowed within our community. In order to have a pool, our neighborhood ************************************** Request documents clearly outline that a pool must have a cover and fence with a lockable gate. I have called several times over the course of the last year and seem to get the run around each time with people being out of office, others taking my name and number and promising to get back to me. The communication so far has been 1 sided with me reaching out and Ardsley shuffling me around. When I asked ***** last week to provide a timetable, she said I would need to wait until the next board meeting in June of 2022 - even though this issue has been on Ardsleys radar since this time last year and as the emails show, Nov of 2021. ***** also informed me that she could not provide me with board members contact info until she asked them if that is ok - again this could not be done until June of 2022 even though the information should be readily available on our neighborhood website but that page literally says 'Sample Text'.Ardlesy appears to be interested in collecting their fee off the top and doing as little work to uphold the community standard as possible. I've done their job in collecting the info. I do not have the ability to get a neighbor to put in a fence in. The board and ardsley do. The bottom line, this is a safety issue that has gone over for over a year. I have a 4 and 6 year old and know of at least 10 other young kids who can see that pool. This needs to be fixed quick, fast, and in a hurry.

  Business response

  05/12/2022

  Ardsley Management has been working with the owner with his complaint.  Ardsley Management was not affiliated with the community when the pool was installed, but we are working to gather the needed information from those that were.  Once we are able to compile the documents that are necessary we will work with the ***** of ********* through the proper next step. 

  Customer response

  05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Regardless of who the management company was at the time of the pool installation, the Covenants & Restrictions clearly outline that what was done violates the community rules. Since Ardsley role is to currently enforce those agreed upon standards, they have failed to do so within the 30 day window - as outlined in the complaint. This issue has been going on for ~18 months. 

  I have had no traction on the matter until contacting the BBB. 

  In short, no - my complaint has not been resolved as no fix has been implemented and no time table for a resolution put in place.

   

  'Any changes in property elevation **** as mounding of dirt or mulch, installation of retaining walls and/or any other landscape feature which changes the lot topography so as to interfere with water drainage or impede the use and enjoyment of a neighbor's lot is not allowed. If a complaint is brought before the Board, the offending homeowner will be required to correct the situation within thirty (30) days.'

  In that section, I see no * or footnote that punts responsibility if they were not the ************************************ at the time of installation.

  
  Regards,
  
  ***********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩