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Find a Location

Richmond Property Group, LTD has 1 locations, listed below.

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    Business ProfileforRichmond Property Group, LTD

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1 N Pennsylvania St Ste 1200, Indianapolis, IN 46204-3112
    BBB File Opened:
    2/8/2017
    Years in Business:
    22
    Business Started:
    12/4/2001
    Business Incorporated:
    12/4/2001
    Business Management
    • Ms. Laura Estes, Operations Manager
    • Mr. Wynn Smiley, CEO
    Contact Information

    Customer Contact

    • Mr. Wynn Smiley, CEO

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    The business is a property management company owned by the national company of my fraternity, Alpha Tau Omega. They have charged me for an out of house fee that was never agreed to. I do not live in the house, never have, and never will. I did not agree to any of these out of house fees. They are now threatening to send me to collections. The total fee is $250 and now $288 with late fees. Furthermore, I have been charged a chapter deposit after signing a chapter agreement. They had it setup to where you would receive an emailed invoice but could not view it without logging in. In order to log in you had to agree to something before you can see your invoices. Supposedly I agreed to the chapter deposit when I logged in, even though I never intended to agree to anything or wanted to. This chapter deposit is also due in August which is far after my graduation and membership status ending (alumni). It clearly states the deposit would be paid back after graduation but I have still been charged for it with a due date after graduation. This company has been entirely dishonest and inaccurate in how they have described anything. I am only one of many people who have had issues like this. To clarify, I have NEVER been told about out of house fees or told that they were something I would have to pay. This company has also charged my fraternity chapter tens of thousands of dollars adding up to over $100k in debt taking advantage of college students who are not accurately told the details of the situation or fees. This company is a complete con. Thank you.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christy M

    1 star

    07/07/2024

    I agree 100% with the other review by ****************** My son lived in in a fraternity house managed by RPG for two years, and the first year we moved him in it was covered in his room was covered with a thick coating of dust and dead flies. It took us 3 hours to clean. The ceilings were so low that my son had to be sure not to hit his head on the ceiling fan. At the end of the year they charged him exorbitant amounts for cleaning, yet when he moved in again the second year it was the same with the addition of a couple of used condoms. They had a leak in the kitchen RPG dragged its heels on repairing although it was a safety hazard with standing water in the kitchen. The company also pulled leases for boys weeks before move in and one family was in the process of suing them last I heard. They should be shut down. Total slumlords, and I've had some in my past, but they are by far the worst I've encountered. It is a shame they are taking advantage of boys who they insist must be leaders. The irony...

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    BBB Serving Central Indiana

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