ComplaintsforThe Divine Key
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order and arrived a few short weeks later. I then decided to place a larger order, its been two and a half months and hasnt been delivered. I requested a refund and was told it would be shipped that week. Well another week has went by- and it still hasnt been shipped. I will be filing a complaint with the BBB!!I received a notification that a refund was issued. However its been stating pending for the past couple of days. Which means the funds havent been sent.Business response
03/09/2024
The customer was refunded for her order.Customer response
03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***********************
Business response
03/09/2024
I have refunded the customer.Initial Complaint
11/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered items from this store for the balance amount $52.22 9/18/21. I been waiting for almost 2 months. I was told it was been delivered but nothing yet. I asking to deliver or to refund my money. So far no goods or service or even refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.