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Find a Location

Proliance Public Adjusting, Inc. has 1 locations, listed below.

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    Business ProfileforProliance Public Adjusting, Inc.

    Public Adjuster

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Public Adjusting, Storm Damage, Storm Inspection 

    Business Details

    Location of This Business
    3815 River Crossing Pkwy Ste 100, Indianapolis, IN 46240-7766
    BBB File Opened:
    7/29/2021
    Years in Business:
    19
    Business Started:
    4/12/2005
    Business Started Locally:
    1/1/2016
    Business Incorporated:
    10/28/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Thomas Self, Owner
    • Mr. Alan Perales, Manager
    Contact Information

    Principal

    • Mr. Thomas Self, Owner
    • Mr. Alan Perales, Manager

    Customer Contact

    • Mr. Alan Perales, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Proliance stopped by my house, offering to check my roof for hail damage, to which I agreed. A few months went by, and I heard nothing. Then, they called me and asked about the status of the claim. I told them I assumed we were not moving forward because I had not heard anything. So, they sent me a letter accusing me of breach of contract and demanding a sum of money. I informed them I had received nothing from my insurance company. So, rather than contacting my insurance company and confirming what I had told them, they sent me to a collection firm. I contacted my insurance adjuster, and I was told a check was issued several months ago. It was apparently lost in the mail and has since been avoided. Also, the amount they are demanding is 60% of the check I did not receive. Their alleged "contract" states they may collect 30% of money paid by my insurance company if they are not hired for the job. What a scam. Attempting to extort money from me for making a phone call to my insurance company for a claim, which I could have done myself. I'm being harassed over the phone, my credit is being threatened, I've been falsely accused of breach of contract, and they are attempting to collect twice the amount to which their paperwork indicates they may be entitled. All for a check that I still do not have in my possession. I can't belive the predatory behavior displayed by this company.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Phyllis T

    5 stars

    04/18/2023

    Nylus, the adjuster came to our home look at storm damage. He was very helpful filing our claims with the insurance company. He was very professional. We are very happy with the repairs that are about to take place very soon.Thank you

    Local BBB

    BBB Serving Central Indiana

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