ComplaintsforDefy Air Sports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hello, I visited ******* North Indy with my daughter and was signed up for a membership without my knowledge or consent. I was told by the park that I did sign up, though I only signed a waiver to jump for the one day. My debit card has been charged monthly since, $45 each month. I contacted the park directly on May 20 who told me I "did" sign up because I only could via my own personal phone. I only acknowledge signing a waiver. I contacted the corporate office three times (May 20, May 24 and May 31) to finally be told that I could not receive a refund because they state I did sign up for one. Upon looking up online (Reddit), I saw multiple other people who had the same issue as I, signed up for memberships without knowing or consenting. I was hoping that the BBB could help me with this issue as I was unable to received a refund and they acknowledge no wrongdoing yet. They were able to see that I have not visited the park since that day, October 7. I never received any email, text or any sort of receipts or a confirmation of a membership which is the most frustrating part. Thank you for your time and possible help!Business response
06/26/2024
I apologize for the inconvenience on the membership. At that time we didnt have a General Manager in place, but now i have taken this park over and will look into the matter. Ill make sure the customer gets refunded. I did look into the account and see we do have an agreement on file for the monthly membership but i will make sure we get you taken care of. Also my records dont match the amount you are requesting. I see 7 months of ***** which equals ******. I think part of the confusion is you are counting the month day you did come in and jump. Im not refunding the day you did come and jump seeing how the prices are the same for memberships and standard ticket. So ill be working on getting you refunded for the amount of ****** and i apologize for the inconvenience in the past.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Thank you for helping me! I can't tell you what it means to have this business take a positive action (after originally being told no to a refund) and to be able to get my money back for something that I felt was truly wrong on their part.
Regards,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.