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Find a Location

A & A Pronto Services, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforA & A Pronto Services, LLC

    Remodeling

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Indianapolis, IN 46219-6733
    BBB File Opened:
    7/2/2021
    Years in Business:
    8
    Business Started:
    6/8/2016
    Business Incorporated:
    2/26/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Wilfredo Portillo, Owner
    Contact Information

    Principal

    • Mr. Wilfredo Portillo, Owner

    Customer Contact

    • Mr. Wilfredo Portillo, Owner

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I paid A&A Pronto services $2200 on 10/9/23 to remove my existing kitchen floor, Level floor, install new flooring, new Baseboards, Trim, and shelf. Job was completed on 10/9/23. Floor was not leveled at all (uneven). I called them back, concerned about the flooring eventually coming up? They said floor would be fine. They are professionals! 5/5/2024 floor is starting to come up in several places. I called them back, again they said to get more of the Same flooring and they would come out level and replace half the floor. I tried to go get more of the flooring, but unfortunately, it was Discontinued... So now A&A Pronto services. wont do nothing To make it right. They actually told me theres no work for them in *******, so now theyre in ****. So the issue was never resolved. I found this business on the.BBB with a A+ rating on 8/20/23
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael D

    1 star

    10/07/2022

    Im an investor renovating a place near downtown **** to sell. ******** showed up late to quote me and was very insistent on doing the project a different wayit was simply kitchen and flooring work, but he wanted to knock down walls and add on $10k of exterior work I never wanted done or asked him to quote on. When I said I didnt want to do it, he basically called me cheap and launched into well, if you cant afford it and other hard sell type tactics. I was polite to him but it was clear, to me anyway, that I wasnt going to hire him. When I texted him cordially but directly telling him this wasnt going to work and wishing him the best of luck in business, his response was to call me a cheat. We didnt do business together, so I dont know how I cheated him. This business is clearly not run in a professional or respectful way. Frankly, there are plenty of contractors in Indinanapolis who want to work instead of giving you the runaround and a hard sell and topping it off with insults.

    Local BBB

    BBB Serving Central Indiana

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