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            Business ProfileXercor Insurance Services, LLC

            Renters Insurance

            Contact Information

            8425 Woodfield Crossing Blvd Ste 101E

            Indianapolis, IN 46240-7315

            Visit Website
            (317) 757-3037

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8425 Woodfield Crossing Blvd Ste 101E, Indianapolis, IN 46240-7315
            BBB File Opened:
            8/4/2017
            Years in Business:
            9
            Business Started:
            4/7/2015
            Business Started Locally:
            7/31/2015
            Business Incorporated:
            4/7/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Kenneth Nitzberg, CEO
            • Mr. Jon Padgett, Vice President of Operations
            Contact Information

            Principal

            • Mr. Kenneth Nitzberg, CEO

            Customer Contact

            • Mr. Jon Padgett, Vice President of Operations
            Additional Contact Information

            Fax Numbers

            • (317) 405-9459
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On April 8, 2024 I opened a claim with Xercor Insurances Servies. Explaining my situation with rodents destroying everything in my storage unit. There is nothing I can take with me from the unit. They urinated and there was f**** all on my items and plus blood and maggots from the rodents plus the flies now inside of the unit. Also, I paid for my own traps to be placed inside of the unit. I also told the storage facility about the situation, and they informed me again to get in contact with Xercor to make a claim which I did. The person I talked to was ******************************* he told me that they will be denying my claim. Because I neglected to prevent the issue from coming back. The thing I don't understand is, I did everything possible to stop the rodents from coming back I let the storage unit know about the issue and they told me they have pest control coming every two weeks. With that being said **** also told me I should move my things in a different storage unit. I told him I was unable to move anything because I just had surgery on my shoulder and I'm not able to pay for movers that will cost me around $500.00 or $600.00 dollars for just 2 hours they only reimburse you $400.00 dollars and they keep $100.00 for a deductible. I don't understand why I have to move my things to a different storage unit if I am paying for the insurance with your company every month. If my things need to be moved they should supply movers for me to do so. Also if you see my storage unit I have no food in there but boxes and a little a bit of furniture . I attached pictures and the claim numbers on there. I purchased my storage unit on 4-28-2022 and on December 15, 2023 I had my first claim# ******* with the rodent. Six months later on June 4, 2023 I had another claim# ******* with damage to my storage unit from rodents with both of these claims they reimburse for. I also let the storage facility know about the issue on April 2, 2024 my claim was denied, now I have to throw away everything in my unit now because of health concerns for myself and kids. The last time I had to remove the rodents from my storage unit and use the same traps again what I paid for.
            Read More
            Read 5 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Razz E

            05/29/2024

            Xercor Insurance Services agent was very polite and very prompt in the turnaround time. Although my claim for $37 was denied. The consumer should read the fine print All Xercor Policies note the Monthly Cost of Insurance Rates for each policy year will be based on coverage options available. While I cannot recall if Policies say that the rates can be adjusted for projected changes in rent increase of the storage facility owners.Xercor does disclose cost but not list the factors for possible denials nor can I recall if All Xercor indicates in the policy or brochure if a claim has to start and max out at a certain amount. compute the Monthly Cost of Insurance Rates under the Policies. Second, while the Policies permit a separate Monthly Charge cost for example an extra $14 per month All Xercor, may not sure compute the Cost of Insurance Rates that are in excess of the Monthly Expense Charge permitted by the Policies . Does the denial of a amount under $40 seem unfair yes .but did Xercor breached the covenant of good faith and fair dealing and converted monies belonging to policy owners by engaging in the aforementioned alleged conduct of denials . Not sure but should a class action be considered. Maybe .Good Luck and Read the fine print.

            Xercor Insurance Services, LLC Response

            05/30/2024

            Thank you for contacting us so that we may address this issue. The Xercor coverage has a $100 deductible. The $100 deductible was disclosed to you via the enrollment form you signed to enroll in the coverage as well as the certificate of insurance that was provided to you at time of lease of the storage unit. You submitted a claim for damaged property for which Xercor determined that coverage was available. However, the value of the damaged property was valued below $100. Since the value of the damaged property was below the $100 deductible, no payment could be made to you. Based on this, your claim was appropriately settled.
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

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