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Find a Location

Finish Line has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFinish Line

    Retail Shoes
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 115 Customer Reviews

    Customer Complaints

    514 complaints closed in last 3 years

    228 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Finish Line offers sports apparel. 

    Business Details

    This is a multi-location business.

    Find a Location

    Finish Line has 232 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3308 N Mitthoeffer Road, Indianapolis, IN 46235
      BBB File Opened:
      5/22/2008
      Years in Business:
      47
      Business Started:
      10/1/1976
      Business Incorporated:
      7/2/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Finish Line, Inc.
      • Finishline.com
      Business Management
      • Mr. Mark Roper, Vice President of Customer Service
      Contact Information

      Principal

      • Mr. Mark Roper, Vice President of Customer Service

      Customer Complaints

      514 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I'm purchased some items and they don't have a return policy to mail back items to get a refund. The items are defective with snagged material and i want my money back for them. I don't live near a finishline or jds sports to be able to return them. I spent $99 for one piece, $119.00 and $25.00. I was told at first that they can be returned all i had to do was use the mail in option online. The problem is that it asks for an order number and email. I purchased in store out of state and nothing was ordered. I called back after that didn't work and was told to call JD's to have them email a return label. It's a crock of mess that the cs reps from overseas just threw at me instead of really trying to rectify the situation. That rep knew that the store was not able to create me a return label and email it. Not one store on earth has ever done that. If you sisters stores then items should be able to be returned online also without all the hoops people have to jump through. The third rep was a charm, she took all the information down related to the items being returned. The overseas reps need to be trained more, they don't know how to handle transactions with American customers. This is an across the board issue. I'm hoping that i really do get a return label. I will not make another in store purchase with finish line nor it's affiliate stores. My transaction number is ***** store #****
      Read More

      Customer Reviews

      115 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nancy E

      1 star

      06/04/2024

      I have order the same jacket on sale three deferent times with in a two months span and it got canceled over a week later after I order the item each time. Also I do not know how many times they would have a sale an I order several items 6 to 7 items for them to come back every time and cancel the whole order or send me one item and cancel the rest over a week later. You take so much time to go threw all the product which takes a lot of time because there app never works correct you will have stuff in your bag and it will all disappear and tell you that you have 0 in your bag. Then you have to go through all the items again . Also you order the items and your thinking its in its way or getting prepare to be ship then after A week or day 10 days later your wondering whats going on and it still says being process then the following day you go back and look its canceled they dont even tell you they cancel it. I dont know how many times I counted on these items for gifts and they pulled this. How can the cancel an item that you order three times I. Two months and cancel it each time. I have written to customer service about this and of course get no response. Am starting to Believe there false advertising products to lure people into buying other products what else excuse could they have. Time is money to a lot of people and only if you knew how much time I lost on order things just to be canceled.

      Local BBB

      BBB Serving Central Indiana

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