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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm purchased some items and they don't have a return policy to mail back items to get a refund. The items are defective with snagged material and i want my money back for them. I don't live near a finishline or jds sports to be able to return them. I spent $99 for one piece, $119.00 and $25.00. I was told at first that they can be returned all i had to do was use the mail in option online. The problem is that it asks for an order number and email. I purchased in store out of state and nothing was ordered. I called back after that didn't work and was told to call JD's to have them email a return label. It's a crock of mess that the cs reps from overseas just threw at me instead of really trying to rectify the situation. That rep knew that the store was not able to create me a return label and email it. Not one store on earth has ever done that. If you sisters stores then items should be able to be returned online also without all the hoops people have to jump through. The third rep was a charm, she took all the information down related to the items being returned. The overseas reps need to be trained more, they don't know how to handle transactions with American customers. This is an across the board issue. I'm hoping that i really do get a return label. I will not make another in store purchase with finish line nor it's affiliate stores. My transaction number is ***** store #****
Business response
07/13/2024
JD Finish Line
**************************;
************, IN 46235
July 12, 2024
*************************
MI 48060
Daytime Phone: **************
E-mail: *******************Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We attempted to reach out at ************ on July 12, 2024 and left a voicemail. An email was sent to ******************** on July 12, 2024, requesting a copy of your receipt and additional information. We look forward to hearing from you.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/13/2024
I responded to the email but didn't receive a response back. I was sent a label and i need clarification that the 4 items i need to send back are for this label.Customer response
07/13/2024
It was a pleasure to speak to ********, thanks for resolving my issueInitial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought shoes on 6/20/24 in the amount of ****** and received only ONE shoe in the mail (that I personally had to drive and take back to a drop off). Called on 6/22/2024 to report that I only received one shoe and they promised to send me a replacement of my order and also to rush the order. After days I never got the replacement and call only to find out it was never sent. Then they sent me a cancellation email on 6/29/2024 saying I would receive a refund in 7 business days it is 7/9/2024 and still NO REFUND. I called again tonight (7/9/2024) and he said it could take another 5 business days. I have spent up to two hours on the phone chasing down my refund and get a different story every time I call customer service. They still have my money for shoes I never got and this is not acceptable. Worst customer service and care I have ever experienced. They are keeping my money- that is stealing.Business response
07/11/2024
JD Finish Line
**************************;
************, IN 46235
July 10, 2024
*************************
TN 37087
Daytime Phone: **************
E-mail: **********************
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for the refund for the return of a single shoe received in the box for style IH5074 033 size 7.5. The single shoe was received back with ***** return label ************ on Friday 6/28/2024. The refund was submitted on July 9, 2024 and should post back to the payment method provided on order ********** in 3-5 business days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentInitial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 18, 2023, I purchased a pair of Air ****** shoes at store that I was able to reserve. It was a gift that was rejected and a few days later. I attempted to return it at the same store I made the purchase but was not allowed to return it because I did not have the receipt despite the store having being able to look up reserved purchases. I informed the staff I contacted finishline prior to and was still denied. Contacted customer support who apologized and said to send it to finish line. I was then given multiple return labels to return it. I returned it same day and after a couple of weeks of no refund I contacted finishline and was told that it could be lost to file a claim. *** stated only sender and file claim. I informed finishline and was told multiple times they will take help me get my refund. Unfortunately, I was lied to and was told to contact my financial institution to place claim. I placed the claim and finishline said I never sent in the shoe.Business response
07/10/2024
JD Finish Line
**************************;
************, IN 46235
July 9, 2024
*********************
NY 11234
Daytime Phone: **************
E-mail: ********************
Dear *********************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed regarding the refund for the return of a pair Air ****** shoes Style FB9927 200 size 9.0 purchased on 11/18/23 with order number **********. In a review of order **********, I found no movement on the ***** return label with tracking numbers ************ nor ************. JD Finish Line never received the return therefore you will have to file a claim with the carrier at the drop-off point. It has been brought to my attention that you have disputed the refund to your bank. Once that has occurred the ********************** Finish Line is no longer able to assist you with a refund or replacement order. The next step is for you to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. Finish line contacted me and stated that they could not assist me with refund or replacement because I submitted a claim with my financial institution. Finish line is who told me to submit the claim in order to get a refund. I followed Finish line instructions.2. Finish line stated that the customer has to submit a claim with ***** and that is incorrect since the label is created my finishline and not the buyer. I tried multiple times to get finish line on the line with ***** but was denied each time. This is information finishline is knows which is why they refused to conference call with *****
Business response
07/13/2024
JD Finish Line
**************************;
************, IN 46235
July 12, 2024
*********************
NY 11234
Daytime Phone: **************
E-mail: ********************Dear *********************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed regarding the refund for the return of a pair Air ****** shoes Style FB9927 200 size 9.0 purchased on 11/18/23 with order number 9320292745. JD Finish Line never received the return therefore you will have to file a claim with the carrier ***** at the drop-off point. Due to no movement on the return labels JD Finish Line emailed you, there is no proof of return. JD Finish Line cannot refund a product that was not returned/received back to **. The next step is for you, is to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/26/2024
Finish line refuses to contact ***** to verify that they lost my package. Finish line knows I can not submit a claim because I am not the creator of the shipping label. Finishline customer service has yet to respond to this.Initial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order on 5/30/24 with Finishline but the shoes didn't work out for the recipient. I returned the shoes and they received them on 6/17/24 and their policy states that the refund will be issued in 7-10 business days and I still haven't received my refund. I've spoken with multiple people and they all keep saying that it's processing. I even had one agent tell me that it was my responsibility to call and ask for a refund once the shoes were received. It's now 7/7/24 and I still haven't received a refund.Business response
07/09/2024
JD Finish Line
**************************;
************, IN 46235
July 8, 2024
***************************
****************************************************************; 15221
Daytime Phone: **************
E-mail: *******************
Dear ***************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not yet been refunded for style DV1678 005 11.5 from order **********. We are looking into this and you will be followed up with at ******************* within 24 hours.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have acknowledged an issue but there hasnt been a resolution yet.]
Regards,
***************************Business response
07/13/2024
JD Finish Line
**************************;
************, IN 46235
July 12, 2024
***************************
****************************************************************; 15221
Daytime Phone: **************
E-mail: *******************Dear ***************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for the delay with your refund from order **********. Our records show that on July 9, 2024, an email was sent to ******************* with your refund information advising it was processed on July 8, 2024, for $150.86.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************************
Initial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased some shoes online. I returned them to a local store. Unworn and unused! Didnt even try them on. The store only issued a partial refund. I contacted customer service online for my full refund which would be the difference that the store didnt complete. Ive received several emails promising a refund within 3-5 days, and its going on a month now.Customer response
07/09/2024
The correct refund amount owed to me should be $21.85Business response
07/09/2024
JD Finish Line
**************************;
************, IN 46235
July 9, 2024
***********************************
200 ****** Ct
*******, *******; 37115
Daytime Phone: **************
E-mail: ******************************
Dear ***********************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for partial refund for an in store return of item FD9875 100 size 9.0. Your order total was $174.80 and after a review of the return receipt, you were only refunded $152.95 back to a MasterCard ending in 3022. The remaining amount of your refund is $21.85. This was submitted back to your same MasterCard ending in 3022 on today July 9, 2024.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***********************************
Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On May 24, 2024 I placed an order online for one pair of ****** Gazelle Tennis Shoes color 420 navy and pink in size 8 for $108.25.May 30, 2024, my order was delivered but the box was empty with a sticker on the box from the delivery company stating the box was dropped off empty and delivered that way.May 30th, 2024 I went online to claim a problem with order. May 30th I also called customer service. I filled out an affidavit and submitted it along with proof of pictures of the charges, the order info, the box, the tracking and the sticker. Told 4-6 business day I should receive replacements. I did not ever get those. I emailed again and called customer service speaking to representatives of Jecelle several times, ********* several times, ************, ****, **********************, ******* I asked for a manager. I was asked to fill out a SECOND affidavit because they said 1st one was not found I did. Told 4-6 business days I would get a replacement or refund. Nothing. I have escalated this situation to the fullest point since May 30th, 2024. I have been stolen from. I have been treated poorly, disrespected, and made to feel stupid for trusting, believing, and holding Finish Line for a real authentic, company with integrity. I have posted my concerns and complaints on ******* and ******** and Instagram of FinishLine hoping that even that would catch someones attention to help me find resolution. I will never trust them again. I will never buy from them again either.Business response
07/10/2024
JD Finish Line
**************************;
************, IN 46235
July 9, 2024
*************************
**************************************************************; 76205
Daytime Phone: **************
E-mail: **********************
Dear *************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed of ****** Gazelle Tennis shoe size 8.0 for $108.25 for order ********** purchased on May 30, 2024, and that the box arrived empty. It has been brought to my attention that you have disputed the refund to your bank. Once that has occurred the ********************** Finish Line is no longer able to assist you with a refund or replacement order. The next step is for you to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/12/2024
I received the same email that BBB received from Finishline. They have informed me that they cannot do anything to resolve my issue due to the fact that I disputed with my bank.
I reached out to my bank regarding the dispute as well to check on any updates. There are none at this point.
The reply I received from Finish Line did not resolve my loss of shoes or money. I want to keep this case open until its fully resolved. Im still unsettled.I am willing to cancel the dispute with my bank IF Finish Line will guarantee a refund. I will also respond to their email stating the same thing.
Customer response
07/12/2024
Better Business Bureau:
I have reviewed the same response that BBB received made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They stated they cannot give a refund or replacement because of my filing a dispute with my bank. I am willing to cancel that dispute with my bank IF Finish Line will indeed for certain FINALLY refund my money $108.25.
Regards,
*************************Business response
07/16/2024
JD Finish Line
**************************;
************, IN 46235
July 15, 2024
*************************
***************
******, *******; 76205
Daytime Phone: **************
E-mail: **********************
Ref: 21951759
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed of ****** Gazelle Tennis shoe size 8.0 for $108.25 for order ********** purchased on May 24, 2024, and that the box arrived empty. JD Finish Line received a report on July 9. 2024 stating that you disputed the charges with your bank. Once that has occurred the ********************** Finish Line is no longer able to assist you with a refund or replacement order. The next step is for you to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]hello. I am not satisfied with the response and reply from Finish Line is because I have not received a replacement pair of shoes and I have not received and complete refund of $108.25 that is not temporary from Finish Line or **** of ********************************************************************************
Business response
07/18/2024
JD Finish Line
**************************;
************, IN 46235
July 15, 2024
*************************
***************
******, *******; 76205
Daytime Phone: **************
E-mail: **********************
Ref: 21951759
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed of ****** Gazelle Tennis shoe size 8.0 for $108.25 for order ********** purchased on May 24, 2024, and that the box arrived empty. JD Finish Line received a report on July 9. 2024 stating that you disputed the charges with your bank. Once that has occurred the ********************** Finish Line is no longer able to assist you with a refund or replacement order. The next step is for you to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I have not received shoes or a permanent refund. Once **** of America finalizes their investigation then I will close this issue when it is fully resolved. Thank you.
Regards,
*************************Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi, good evening. I have made a purchase in January of 2024 on some sneakers for my nieces nephews. 4 of the orders were canceled and I received a message that I will have a refund within 5-7 business days. Calls were made and I was told to check with my bank. I did so and no money was refunded to this date. I decided to call again on many occasions and go no response. I sent a few emails and no response also. I made contact on Instagram and was told I will be called during the event and that was like a month ago. I made another purchase on the 21st of May 2024 for a ********** Blazer low platform. And I am having that same issues.Business response
07/09/2024
JD Finish Line
**************************;
************, IN 46235
July 8, 2024
*****************************
***********************************************************************
Daytime Phone: **************
E-mail: ***************************Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for a refund for three canceled items on order ********** placed 1/11/24. I apologize that three of your items were canceled due to no inventory. I understand your disappointment. The original Authorization on the **** ending with 7290 for order ********** was $115.00. Your Final Settlement on your **** card was only $40.00 due to the canceled items. You were never charged for the cancel items only for the two items that shipped and delivered therefore, there is no refund due.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Initial Complaint
07/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My package was sent back to this company. I received an email on June 26 that my refund is being processed. Today is July 1 and I receive another email stating that my refund is being reviewed now for some reason. I feel this is deceptive and I am not able to get my refund unfairly and this company is holding on to my money. I am requesting a refund.Business response
07/03/2024
JD Finish Line
***********************************************************
July 3, 2024
***************************
*******; 11217
Daytime Phone: **************
E-mail: *************************
Dear ***************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize you did not receive your package and understand how important this matter is. In a review of your order **********, a refund of $95.00 was released as of July 1, 2024. Please allow 3 to 5 business days to receive your refund back to your **** ending with 5939.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentInitial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Feb. 21, 2024 I placed an online order for 3 pairs of shoes. In total I spent $498.53. 2 pairs of the shoes were delivered together at my house on Feb. 23, 2024. The 3rd pair was supposed to be arriving separately but on the same day. I didnt get any updates throughout the day, so I checked the tracking number on ***** to see what was going on. Thats when I saw the delivery status had updated to Exception. When my package got to ***** it became unable to be delivered due to an Exception and that I would be updated again soon. However that was the last update I received. When I spoke with Finishline I was told that my order couldnt be cancelled and that I would have to wait for the shoes and take them back to the store if I no longer wanted them. Because of this policy and also because I knew the shoes werent coming I filed a dispute with my bank. When I filed the dispute the bank asked me to try to resolve it again with Finishline so I did. The customer service rep I spoke with said they were trying to issue a refund but couldnt due to the dispute and so I called the bank back to have the dispute cancelled. I called back to speak with Finishline again in order to be able to be refunded; but I was told because I already initiated a dispute theyre not going to give me a refund or replace the shoes even though the dispute had already been cancelled. The tracking number on the package still hasnt shown any updates as of now. Because I was told I couldnt cancel the shoes and had to wait for them to arrive is what made me file a dispute to begin with. I canceled the dispute to try to have this company resolve it, yet theyre refusing to refund me because of a dispute thats already been canceled!Business response
06/29/2024
JD Finish Line
**************************;
************, IN 46235
June 28, 2024
*****************************
72 Diablo Ct
*********, *******; 94533
Daytime Phone: **************
E-mail: *******************Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for a refund for a missing item from order 9576445403. It has been brought to my attention that you have disputed the refund to your bank. Once that has occurred the ********************** Finish Line is no longer able to assist you with a refund or replacement order. The next step is for you to contact your card issuer and let them know you would like to continue the disputed charges.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*****************************Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called to discuss an issue with the manager, only to get someone by the name of hunter to pretend to be a store manager! The store manager proceeds to get in the phone and be just as rude as the associate that originally got on the phone! So I then get up sick and all to head to the store to pick up and item that was to go be put back this very same day! The assistant mananager by the name of **, closed the store 11 minutes early! I asked if they usually close early on Sunday he said yes! I have everything recorded!Business response
06/27/2024
JD Finish Line
**************************;
************, IN 46235
June 26,2024
*************************
****************************************
*******, *******; 31005
Daytime Phone: **************
E-mail: *************************
Ref:21890754
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for your experience at the JD Finish Line Store at the *********************** location. I show that you placed an In Store Pick Up Order ********** on June 16, 2024 and were sent two reminders to pick it up on June 21,2024 and June 23,2024. I apologize that your order had to be canceled on June 25,2024 due to no pick up and the experience you had with the staff. JD Finish Line can only hold an order for up to seven days. I find that the style ******** 300 size 7.0 is still available as of today online to re order. As our valued customer, to make this up to you, I have issued a $20 reward to your Status account ******** to use on your next in store or online purchase. The reward does not expire until 09/25/2024, at 4:00:00 am EDT.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
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