Business ProfileforAAA Hoosier Motor Club

We booked a cruise through our AAA travel agent in September 2023 for travel in January 2024. In addition to the cruise, we also booked and paid for roundtrip airline tickets and one night hotel stay, prior to the cruise sailing, at the *************************. The hotel cost was $189.15 for room, taxes and breakfast. Our travel agent gave us a prepaid voucher to present to the hotel.When we arrived at the *********** on 1/26/24, the hotel did not have our reservation and did not have any rooms available. The manager spoke with us and said the voucher was "fraudulent" and that the travel agent had cancelled the reservation several months prior. We called our AAA agent, who explained the reservation had been made via a third party vendor, Hotelbeds.com, and prepaid in full and NOT cancelled. However, she and the hotel were not able to get a room for us. After many hours, she was able to confirm a room at a different hotel, the Sonesta, and worked with Hotelbeds.com to apply our money to the room there, saying there would be no additional cost.There was additional cost. We ended up paying $51.98 for tax and service; buying breakfast, instead of the included breakfast at the Hyatt ($47.50), and having to pay for extra Uber rides to and from the Sonesta. Upon our return from our vacation, we sent a letter to Hotels.com explaining the situation and requesting $130 in compensation for us and $130 for compensation for our friends and travel companions who shared this frustrating situation with us ($260 total). Hotelbeds.com responded to our request, saying we needed to go through our AAA travel agent to ask for compensation. I have been in contact with our travel agent, who we have worked with for many years and has always been a good advocate for us, but she has been unable to resolve this. We cannot get back the 1/2 day we wasted in *************, sitting in the hotel lobby trying to make alternate arrangements. We hope AAA will compensate us for the expenses.