ComplaintsforAmos Exteriors

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I would like to file a complaint. My neighbor has been having your company redo the outside of his house however the contractors that you guys hire to worm for you have been tearing up my yard and dumping f**** an urine in my yard that I have little kids playing in. I have video of this and have seen with my own eyes it being done. The Hispanic gentle men won't listen to me and won't stay out of my yard. I am making an offical complaint with your company and would like to speak with someone on how this situation is going to be rectified. Please respond within 48 hours of this message sent on 05/01/2024 @ 517 pm.

  

  Business response

  05/15/2024

  ******, 

  Thank you for reaching out about the issues you had. It looks like ***** reached out to you to try and resolve everything. If that didn't happen or didn't meet your satisfaction please let us know. We want to make sure that you are taken care of. Have a good day. 

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January I called to get an estimate to repair my roof, to include gutters and facia. They were very prompt with my call and sent someone out to inspect the roof and repairs requested on February 5th, 2024. On February 9th, 2024 Amos Exteriors sent me an email estimate which I reviewed and approved. After multiple calls and texts I finally got them to answer my calls and sent a representative out to sign the contract and accept 1/2 payment - Deposit of $1,682.00 which was paid via Check #****. That check was cashed by Amos Exteriors on March 12, 2024. I was told by the representative that the work would be scheduled within the next two weeks. After multiple calls and texts to find out when the work would be scheduled (This process took almost 4 weeks of being told "we will get you on the schedule, we will call you, etc.) I finally called the corporate office to find out what was actually going on. Finally on Tuesday, March 26th, 2024 when calling the corporate office once again, the representative told me over the phone that "they could not do the work for the amount that was agreed upon". This was after the estimate was approved, this was after the contract was signed by myself and Amos Exteriors and after they had received payment for the work to be completed. I told them I was frustrated and disappointed and they said they were sorry and would be issuing a refund immediately. After talking with several representatives that promised that the refund would be made this week, Today March 29th, 2024 they stopped taking my calls and no refund has been made.

  

  Business response

  04/08/2024

  *****,

  I apologize for the issues you experienced. We did issue you a refund check on 3-29-24 as you requested. Please let us know if that wasn't received.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or about October 28 I received an insurance settlement for a new roof that included new gutters. I entered into a contract with a representative of Amos Exteriors for the replacement of *******. The initial contract included depreciation proceeds that i was projected to receive. After i complained that this wasnt fair, a new contract was written for the amount of the first insurance check plus my $1000 deductible. He left off the gutters but took the insurance proceeds that included the cost of gutters. While this may or may not involve insurance fraud, it is a shady business practice that should be revealed to consumers before entering into a contract with this company.

  

  Business response

  02/16/2024

  Our Sales Manager **** met with *********************** on February 6th - ************************* made a clerical error in depreciation that was owed to *************** - He called and spoke to *********************** at the insurance company and cleared up issue over the phone and followed up with email to show him the math.
  
  ****** has committed to paying customer what is owed and *********************** has agreed to telling BBB **** is a great and outstanding company. He also left us a five star ****** review.

  Please let me know if you need anything else. 

  Customer response

  02/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Two years ago we had Amos Exteriors repair our roof. Our ******************** paid the claims promptly to ************, which were contracted with ****. **** was in no hurry to do their part of the work. Finally after almost a year we had a new roof, and we thought we were done with ****. Then several months ago (TWO years later after our last communication with ****) we received a call from an **** representative stating that they were reviewing the account, that there was a balance for the work completed, and that they needed us to sign off on some checks from the insurance company. We were so confused as to what was going on. We had already signed over the insurance checks TWO YEARS PRIOR at the time of service, so we asked for a breakdown on the numbers and a further explanation as to what was going on. They said they would get back with us with those details. We heard NOTHING more from them and received ZERO communication after this.Fast forward several months to last week, when we received a letter from an attorney stating that they were reaching out on behalf of **** regarding a balance owed of $7,604, which needed to be paid within 30 days.My husband and I were utterly floored. Initially we were concerned it was a scam of some sort, so we attempted to reach out to ****. After not receiving a call back by the end of business that day we called again only to be given a phone of an attorney.That is where we currently stand today. They have proof of the three checks they paid out, being cashed by ************/**** for the work that was completed. The billing is incorrect and **** will not communicate. We are now just trying to get an explanation from ****, but have been unable to speak with anyone over the last couple days that can give us details as to what is going on. This is a high priority! Thank you for your help.

  Customer response

  10/06/2023

  Resolution has been met with ****.  This complaint can be closed.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  No Communication: Silence, even when specifically requested.Around August 17th a request for an estimate was submitted to ****, for siding on a ranch home.Took a couple of weeks to solidify a date/time for the estimate. Then an additional week + for the estimate to actually appear in written form. Was briefly notified of an approximate time of delivery of service between 4-6 weeks from time of estimate for completion of work. Then, that date changed to 6-8 weeks, (which would have been November - early December 2021). Even into December, there was no invoice delivered as requested, to see that the products were ordered for this project. The house was full defaced and ready for the new ****** Board siding. **** was not. Increased heating costs over Winter months were paid, since there was air coming through the front door/opening in front of defaced house. December 9th, 2021, was the last communication from ****, only because there were messages left of the status of the project. The 6-8 weeks passed and now into the now 8 months of no completion of the project. (March 2022).On March 19th, 2022, reached out to **** again to obtain an update. Nothing was known. Then, all of a sudden the ****** Board order magically appeared. Now because there was a complaint and request for a refund and speak to the owner ***************, it is a rush to complete the project. The purpose for this complaint; no call from Owner, No refunded monies, and no further calls past March 22nd to rectify this project. Company cannot be trusted. No communication since December 9th, 2021.Resolution: full refund so may hire another company and complete my house project. A company that is willing to complete even a smaller project. Most of all that will communicate with a customer.People involved were: *******************-salesman, *********** of *******************, ***** - scheduler, *********-receptionist, **** Danbaum - project manager, *************** - owner.

  

  Business response

  05/02/2022

  We have been trying to reach you to resolve the issues with your project. We have the ****** Board here at our office and are able to deliver it when your schedule allows. We can then issue you a refund check for the remainder of the project. You can reach out to us as your schedule allows at ************ or I believe ****** has left you his cell phone number which you can call at any time. Thank you. 

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  There has been no communication other than via texting.  I have tried to call I have tried to call I have heard nothing back from the owner.

   In fact I told them Monday night I didn't want to hear anymore from him by text they could pick up the phone and call me set a time and the owner needs to reach out. I've heard nothing.

   

   I want a full refund so I can go somewhere else that someone's gonna appreciate my business.

   And do the right thing.

   

  Respectfully,
  

  
  
  ~******~

  
  
  

  
  

  

  Business response

  05/31/2022

  We have been in contact with ******. ***************, owner, spoke with her on the phone on May 25 at length. Per this discussion we agreed to let her out of her contract as long as the materials for her project we special ordered were paid for. After this call ****** and Rob exchanged emails to coordinate ****** getting the materials she paid for. We offered to have these delivered, but ****** would like to pick them up at our office. This solution works as well and we will have a manager on site the time of the pick up to make sure everything is loaded correctly and that ****** is satisfied with the materials. At this time we are working on coordinating the pick up with her. 

  Customer response

  06/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  The business has again negated communication in a timely manner.
  
  
  There was a 48 hour window of turnaround for communication; all paperwork in regards to measurements, inventory,  and exactly how this would all take place.
  
  
  
  
  They failed again.

   
  
  Regards,
  
  ***************************************

  
  

• Initial Complaint

  02/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My partner ******* and I started talking to **** around 07/15/2021 after a storm with orange-sized hail. ***************** was our salesperson and we had such a great experience with him, we went for it. They said they work things out with our insurance company and that full roof replacement including decking and upgraded ventilation as well as total gutter and facia replacement were what we agreed upon - knowing most of this work was out of our pockets and not covered by insurance. Received Agreement on 09/01/21 after I procured financing for the amount that was not covered by insurance (around $15K). After placing 50% down, they completed the roofing during the second week of September after rainy weather stalled their work. Once the roof crew was done, we noticed that the venting didnt look fully installed, they dented the already-failing gutter in front of our 3rd bedroom window, and crushed some of our bushes next to the house. Then, they left their decking and other roofing materials without taking them away. To date its all still in the driveway. They never returned after SEVERAL attempts to contact them via text, email, and finally the owner of the company, ***************** - who wont even return our calls anymore and when he did talk with *******, he talked down to her and was VERY condescending. The weather has not been reliable through fall and winter, but there is no excuse for making us hang on this long - especially when the leaky gutters could be ruining our siding and insulation. I have attached the agreement and a few photos in hopes that they will get this job done and right. We cannot prove this, but we also feel like they would have shown us more respect if we were a heterosexual couple. Its just the way we feel because our heterosexual neighbors who had **** work for them had no problems.

  

  Business response

  03/04/2022

  Alison,

  I apologize for the issues that happened on your project. That is not the experience we want any of our Home owners to have when they do business with us. Our team came out and finished your project yesterday and made sure everything was corrected. If you still have anything that you don't feel was addressed properly please feel free to give us a call and let us know. We want to make sure you are satisfied with the resolution. We have left a couple of messages to update you on everything we have completed. Thank you. 

  Customer response

  03/11/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me just so I can be over and done with them. My concerns were never addressed by them nor my request for monetary discount due to the extended delay in their completion. 

  Payment for the remaining amount due is being sent today and paid to Amos Exteriors, *********************************************************************************; from my bank. They estimate a 5 business day delivery window.
  
  I have asked them to remove me from any and all of Amos Exteriors's contact lists as I will not be doing business with Amos Exteriors in the future. The service I experienced was horrible and not befit of an A-rated BBB company. The communication lines were assumed, commanded, and dictated from **** to me through my entire relationship with the company with no respect for my concerns, schedule, and timeframe. I work from home and had meetings while they worked on my roof. That was an insult to my clients and is frowned upon by my company.

  I appreciate **** addressing my BBB complaint with instant action, but find it deplorable that it took instigation from BBB for **** to finally finish my job nearly 6 months later.  I will never understand why countless emails, texts, and calls from my household to the company and ************ himself were not met with respect nor action.

  I do not feel like I received my money's worth in the end and, while I think I should have been provided a monetary discount for delays in work and poor customer service, will suggest others in my realm of influence find a different company to work with, should they require similar services.
  

  Regards,
  ***********************

• Initial Complaint

  12/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need the popped shingles fixed. They have been pain in full. Zoom in to the picture its very visible. I sent the same photo to the owner Ive been completely ignored as if I have no valid issue or concern. If they dont want to fix it then compensate me for clean up and repair of the popped shingle I need a billing adjustment. I cleaned while the workers had a party. The pictures of trash and metal reflect a small amount of a much bigger picture.

  

  Business response

  01/31/2022

  Chase,

   

  I apologize that there are still issues with your project. Our team has been trying to reach out to you and get things resolved to your satisfaction. We strive to provide great customer service and want to fix any issues you may still have. Please feel free to call our office at your earliest convenience so we can set a time to get your shingles fixed. Or, you can email us at *******************************. 

   

  Thank you

  Customer response

  02/03/2022

  Better Business Bureau: They havent been calling they just show up so they have my permission when weather permits to just show up and lay the shingles down. I dont think its that many that need to be address. We dont need to talk and they dont need an appointment just handle it. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

  Customer response

  06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Amos exteriors promise to come out and lay down the tiles that are popped up at the front of my home on the roof! which they have neglected to do! so after promising that they would The first complaint was closed because I took them at the word and I thought we were done with this foolishness but apparently not. They dont need to call me they dont need to contact me I dont need to be home they just need to come out and finish the job that they have so poorly constructed. They have been paid in full with no issues with cashing the check now that they have thrown the tiles up on the roof they no longer want to do business but their work here is not complete.
  
  Regards,
  
  *******************

  
  

  

  Business response

  06/16/2022

  Chase, we apologize that this hasn't been fixed to your satisfaction. We will have this fixed by the end of the week. **** should have called you to confirm this as well. Please let us know if you have any other questions or concerns. Thank you.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Complaint involves Amos Exteriors receiving insurance money for roof and siding damage claim but not responding to any communication for the last 6 weeks. Roof has been replaced. claim was filed after hail damage in March of 2021. Amos Exteriors sales person recommended going with a public adjuster, Elite Claims based in *******. Agreement was set up that the public adjuster would receive 20% of any moneys collected and remaining would go to **** for the repairs. i would not be responsible for anything other than the deductible on the insurance.Adjuster has performed poorly and been non-communicative or transparent in this process. Money was received from the insurance for actual cash value estimated.6/29/21 after e-mail from adjuster to contractor, estimate was signed to replace the roof for $8056.05 7/12/21 estimate signed that any additional moneys provided from insurance in regards to the roof will go to **** and Elite claims 9/14/21 last estimate from ****************** was a total of $9659.47 which included recoverable depreciation as the roof had been completed. Debris removal and labor minimums added another $623.29. 20% to Elite Claims leaves $8226.21 for the roof.9/16/21 last correspondence I had with contact at ****.12/8/21 siding portion of the last Allstate Estimate of 9/14 was *******. Minus the deductible of $2500, Elite Claims received $782.77 Adding the check stubs values paid to **** from elite and adding the deductible comes to $13,782.07 Subtracting the $8226.21 the insurance estimate paid leaves $5555.86 Since 9/16/21 **** has not responded to phone calls, e-mails, or inquiries submitted on the web page. Elite has not responded to multiple attempts to contact them since 11/18 automatic e-mail.I have to assume both parties are no longer interested and per the estimate for the roof and contract that they would get any more moneys specifically assigned to the roof, I'm owed $5555.86

  

  Business response

  01/12/2022

  *****************,

  After reading through your complaint we certainly understand your frustration with this project and are working to make things right for you. As you and ****** discussed we are in the process of getting everything back from ECC for your project and will be getting you the money that you deserve. We apologize for all the issue you have had to deal with and will work diligently to fixed this for you. Thank you.

  Customer response

  03/23/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Hi *******, 

   

  Miracle of miracles, **** just called and will be mailing a refund check. 

   

  I think we should be good so I dont need to respond at this point, assuming the check does show up. 

   

  Thank you for all your help, I really appreciate it. 

   

  Simon

  Sent from my iPhone

  
  
  
  

  Regards,

  *************************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We started the quote for windows and doors on Feb 25. We had to wait for financing to get finished for about a week. Then told that there would be a back log of 3 months with the windows and doors to be installed. I finally had to called people back in June to see where the windows and doors were. It took a few times of texting the contacts that said to contact them to get responses. I received a call saying that they were waiting on one window afterwards and that it be there. The windows were finally installed on August *****. One door was made wrong. So that door hasn't been installed YET, another door was framed wrong where it won't shut. I called the installers number right after he left but he never answered me back to fix the problem. Within 30 mins of him leaving I noticed there was something wrong. There were too many people around for me to walk around to check everything. So I was trying to wait till my other door was coming in gave them at least til Oct and called back because of the time it took to make doors. Still nothing.I sent a message on their website asking g for an update.The lady responding back via phone was rude and sent an **** cup bouquet to us thinking this would make a ****** mistake better, (In my mind). Her tone was professional. In my time working and if I would use that tone with any customer on a phone or in person, it would be unacceptable. Finally a couple days later the new installer who replaced the man that "didn't want to do as much work as we were having done on our house" came and looked and everything and told us he was going to talk to the supervisor or someone higher than him to see how he could fix the doors. Never heard back from him either since October. So I messaged 12/8 to have someone text me and received a call again for a "quote about work being done" when I stated my address and that a supervisor need to fix my issue. Please help me get my house fixed. Money back would be nice. Thank you

  

  Business response

  12/09/2021

  Matt,

  We are sorry for the delays and challenges with getting your project completed. As you discussed yesterday with one of our VP's we will make sure your project gets completed to your satisfaction the week of December 27th. Thank you. 

  Customer response

  12/11/2021

  I also still want to make sure that the job is completeled and it isn't stated to.be completed until the week after Christmas.Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  10/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *******************, Production Manager of Amos Exteriors, started my roof on January 26, 2021 and it was not completed until the end of February.In April, I told both ***** and *** that there were some problems with the job and that they needed to come look at it. No one from the company has been back to my property since February 2. The gutters were not attached correctly and water cascades over the sides of them, and the downspouts are not attached properly and now leak around where they join the main part. The soffits are also misaligned now and need to be fixed. *** had told me that he would send their gutter company out in March, and then again in May, but no one ever came. The contract states on line 24 that the gutters will be detached and reset and on line 25 the downspouts will be detached and reset. *** is now stating that they never touched the gutters but they had to in order to install the drip edge on the fascia. The contract was for $20,000 and I paid $15,000 so far.

  

  Business response

  12/10/2021

  We worked with Insurance company for almost a year to get her roof covered under her **** claim. When we did get it covered the Insurance paid for

  Roof replacement, Interior Repair, and gutters to get removed and reset. **** chose to do the interior repair herself. As far as the gutters, **** chose to keep that money. We did not have to remove, or reset them,

  Her gutters were low enough that the Drip edge cleared. We never touched her gutters, nor did anything with the soffit. I did mention to **** that she should probably think about replacing her gutters in the future because

  They looked original with a lot of wear on them, and also they had been through a hurricane. *** County did their final Inspection with the results of everything passed, and is up to code.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩