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ComplaintsforSaul Goode Industries LLC
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** Goode was contacted and they sent a driver out, ***********************, and he damaged my property pulling into it with a large truck. I had told them where the vehicle was located, and they agreed to bring out a small truck, but instead went forward with dispatching a large truck. I was told a large truck was not to leave the pavement. The driver did not contact me when he arrived, only after he got his vehicle stuck, and caused the large 2ft deep tracks into the yard.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 4, 2023 my step mom went here to get a radiator that I was told would fit my van. She picked it up and paid 50$ cash and got no receipt. Was told it was already pulled thats why I sent her and she waited 50 mins to get it. She said the office was smoky and guys were just walking around doing nothing just watching. I was told there was a 30 day warranty if I needed to return it. Well it ended up not fitting my van so my dad tried to return the radiator and they denied the return and kept my money. I have messages on ******** from one of the workers *********************** to prove it. How hard is it to get my money back?Business response
12/04/2023
Company has stated they will provide a refund to the consumer. She can stop in to pick it up, making sure to bring her ID.
Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.