Business ProfileforBath Experts, LLC

January 2, **** purchased a Bathroom remodel(walk-in shower), we did not receive a breakdown of financing except for the price, term length and monthly payments. The contract allows 3 days to cancel without penalty. However we did not receive a breakdown from GreenSky until after 3 days through an email. After learning that the interest rate was $10,588 for a $14,723 loan.,totaling $25,311. we did not want to continue and wish to cancel. We were not also shown a breakdown after seeing a television commercial from Jacuzzi bath remodel for 50% off office installation. We received a letter in the mail on January 18, **** from GreenSky that the loan could not be approved because of credit discrepancies , the following day January 19, **** we notified GreenSky to reject the loan because of a denial on the previous day. The ************ office ,a person named ****** stated for us to get out of the contract we would have to pay 15% of the total of what was completed already such as construction and shipping for the cost of $4000 which she stated was completed , however on January 25, ****, we received a text from ****** phone number ************ that said the manufacturing team is prepared to start building and will update you when your order ships contrary to what we were told two nights before , so we were not told the truth. Our original contact attempts wouldve stopped any building production if they wouldve returned calls so while the clock is ticking and increasing the price, we may owe more as production continues. What appeared to have occurred is that my wifes credit was denied and consequently my credit was used. ****** even stated during our last call I can understand the confusion and wouldve done the same in reference to canceling and acting on it. We would just like the down payment returned to Greensky for $7,361.