60 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from James D
4 stars07/04/2024
They did a good job and finished in one day.Review from Victoria C
5 stars06/29/2024
Bath Experts did an Awesome job with the installation of my custom shower. They arrived on time Professional in every way.
Bath Experts, LLC Response
07/02/2024
********, thank you for entrusting Bath Experts to install your new walk in shower. We are overjoyed that you had a great Bath Experts experience!Review from Bill W
2 stars05/30/2024
We had our bathtub removed Q4 of last year. New tub and shower were installed. The craftsman quality was mediocre at best. The caulking was amateur and spots were missed. The walls had to be repaired after the installation because they cut through the lathe and there was no support behind it. The vertical moldings were too short so they had to be section together, leaving a very visable seam. We called them out twice to fix caulking. They agreed with us the caulking looked a mess but they failed to correct the several issues we had. Now the communication has completely stopped. We are disappointed with Bath Experts considering the amount of money we were charged.Bath Experts, LLC Response
06/06/2024
Hello ****, we're truly sorry to hear about your disappointing experience with our service. We strive to provide high-quality workmanship and it's clear we fell short in your case. We apologize for the issues you've encountered and the lack of communication. We would like to rectify this situation. Your Project Manager will be contacting you momentarily to discuss a resolution. Thank you for your feedback, it helps us improve our services.Review from Stacy P
1 star05/18/2024
I feel like the sales person was not very honest with what we were going to receive. I wish we wouldn't have even purchased from them, I'm not happy with our shower at all.Bath Experts, LLC Response
05/29/2024
Hello *****, we're sorry to read about your frustrations. We utilize all feedback both positive and constructive to assist us in improving our processes and procedures. We would like to speak with you in reference to your concerns. The Director of Customer Experience will contact you directly in reference to your concerns. If you would like to contact her please do not hesitate. Her name is ********************* and her number is ************.Review from Sharon R
5 stars03/29/2024
We had the best remodeling experience ever!! The men were on time and ready to work. They were very respectful of our house and cleanliness. The job went smoothly and they answered all of our questions. The team that handled everything leading up to our installation kept us informed through the entire process. I just cant wait to pass on the excellence of your company to others. Thank you so much for a beautiful shower!Bath Experts, LLC Response
04/07/2024
Sharon, thank you for giving Bath Experts employees such high accolades. We are grateful that you entrusted us to be apart of your renovation journey.Review from Jo K
5 stars03/29/2024
We were very pleased with our Bath Experts installers. They arrived on time & went right to work right away. It was fun watching them work efficiently as a team of two. We were very impressed with their work & love our new walk-in shower!Bath Experts, LLC Response
04/07/2024
Thank you for recognizing our team's hard work! We appreciate your kind words and are happy to hear you're satisfied with the results!Review from Trina S
5 stars03/29/2024
*** our agent was nice and very helpful she took the time to help us decide and always answered my questions when I contacted her, ******* our bath installer was absolutely amazing he was kind and courteous and answered all our questions his work is amazing our shower is beautiful I highly recommend this company thanks againBath Experts, LLC Response
04/07/2024
Kim, we are OVERJOYED that you had a great experience with Bath Experts! Thank you for choosing us for your renovation needs.Review from DENNIS R
5 stars03/13/2024
****************** 2024 MY WIFE AND I WERE VERY PLEASED WITH BATH EXPERTS. THE PROCESS WAS EASY AND TIMELY. ****************** THE ***** REP WAS PLEASANT AND KNOWLEDGEABLE. **** THE INSTALLER WAS SUPERB. HE WAS PUNCTUAL AND KNOWLEDGEABLE WHICH WAS GOOD BECAUSE THE PROJECT WAS MORE COMPLICATED THAN ORIGINALLY PLANNED. HE TOOK EVERY PRECAUTION TO SEE THAT NO DAMAGE OR DIRT WAS LEFT BEHIND. THE FINISHED PRODUCT EXCEEDED OUR EXPECTATIONS. I FULLY RECOMMEND BATH EXPERTS.Bath Experts, LLC Response
03/19/2024
******, everyone at Bath Experts greatly appreciates the high accolades that you have given us. Thank you for choosing us to install your shower.Review from Gary m
5 stars03/10/2024
The price was about 3k higher than what I wanted to spend. The installation looks great and it did only take just under 8 hrs to remove the old bath and install the new shower .Great job !****Bath Experts, LLC Response
03/19/2024
Thank you, ****, for your kind words! We are happy that your new shower looks AMAZING! We are dedicated to installing the absolute best product at a fair price, while still ensuring that our customer's vision of their new installation comes to fruition, for this reason projects range in price. We appreciate that you chose Bath Experts to install your shower.Review from Justin B
5 stars02/20/2024
Excellent sale rep. **** us comfortable from the very beginning. Was flexible meeting with us and catered to our needs. ***********************. Clean, quick, and polite.Bath Experts, LLC Response
02/23/2024
******, thank you for your kind words. We our so happy to read that our Bath Experts gave you the all-star treatment! Thank you for a 5-Star review!
Customer Review Rating
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