8 Customer Reviews
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Review from Jazzamine B
1 star06/17/2024
First Id like to say, very unprofessional. I call to speak to management, they never get back with in a timely manner.I have been using storage of America for over 2 years I placed my items in storage and moved to ********4 months ago I was late making a payment on my storage unit and they cut my lock off and placed their own red lock on my unit. Took weeks to hear from them to gain access to my unit. When I went to get my items from my unit I realized nothing was moved but my items were missing. No sign of a break in because my furniture was still where I had it. I had over 30 pairs of retro Jordans missing from my storage unit along with 2 missing smart TVs. I have reached out to speak to their corporate team and their renters insurance policy, they have made no attempts to contact me. They require renters insurance but they dont have any way to contact them to file a claim. I want my items returned or the money I am entitled to for my missing items. I am lost for words on what my next steps should be. Its going on 2.5 weeks and still no return phone call or emails. I did file this with the police and they said it was a civil matter. What do I do now??Review from John S
1 star04/28/2024
I just received a "30 day" notice of a 400% increase on my 3 storage units. I though the company's goal was to attract new customers not lose the ones they have. Makes no sense. There is a management issue which needs to be considered before renting any storage unit. Apparently I expected better treatment over the long term. Be careful.Review from LeeAnn B
1 star06/06/2023
Location: *************************************************************** I've been using their storage since 2020 and I also purchased insurance. . I went to my storage on 5/29/23 and there was a red lock on my unit. I asked why there was a red lock on my unit. On 5/30/23 I found out my unit was robbed. These items included things of my mom who is now deceased. I was told I couldn't file an insurance claim because I didn't have the right locks on my unit. I asked how could it be I didn't have the right locks when I purchased for the manager **** on the first day I rented the storage. They were not interested in helping me, and I ended up filing a police report on 5/30/23. This business is very misleading. They advertise they have surveillance but they don't because my belongings were stolen. They also advertise they close at 11pm when they actually close at 9pm. The price has also changed dramatically since I first begin renting a storage unit.Review from Quail D
2 stars05/04/2023
Raises price very sneaky. Lots of emails but when price increases wont email. Get obscure postcard in mail. Hard to cancel and never got free month
Storage of America Response
05/16/2023
Dear ***********************, thank you very much for taking the time to leave us a review. At Storage of America, we all strive to make your renting experience a satisfying one. We do mail out price increase letters, so tenants have at least a month advance notice before the price changes. We sincerely apologize that it was hard to cancel your unit, did you try to contact the office and leave a message to let them know you no longer needed it?Storage of America Response
05/16/2023
Dear ***********************, thank you very much for taking the time to leave us a review. At Storage of America, we all strive to make your renting experience a satisfying one. We do mail out price increase letters, so tenants have at least a month advance notice before the price changes. We sincerely apologize that it was hard to cancel your unit, did you try to contact the office and leave a message to let them know you no longer needed it?Review from Katherine M
1 star10/17/2022
Hours are wrong. It says open at 9 but they open when they get ready to. I came in Saturday to pay my unit at 3pm. I called to see what time they close early Saturday morning. I came in at 3pm and the office was closed.Storage of America Response
05/16/2023
Dear *********, thank you very much for taking the time to leave us a review. We sincerely apologize that the office was not open at the time that you were there. We do have the correct office hours listed online but sometimes something comes up and managers need to leave the premises for a short period of time. At Storage of America, we all strive to make your renting experience a satisfying one and I am sorry to hear you did not enjoy your time with **. Once again, we apologize for the inconvenience.Storage of America Response
05/16/2023
Dear *********, thank you very much for taking the time to leave us a review. We sincerely apologize that the office was not open at the time that you were there. We do have the correct office hours listed online but sometimes something comes up and managers need to leave the premises for a short period of time. At Storage of America, we all strive to make your renting experience a satisfying one and I am sorry to hear you did not enjoy your time with **. Once again, we apologize for the inconvenience.Review from Erica T.
1 star09/12/2022
Went to move some things yesterday and unit full if ants dead mice and droppings! Had to throw everything away!! My question is who pays for my stuff??!!Storage of America Response
05/16/2023
Dear *****, thank you very much for taking the time to write us a review. We sincerely apologize for your experience. Please be assured that at Storage of America we all strive to make your renting experience a satisfying one. We are constantly watching for ways to improve which includes ongoing pest control. Again, we apologize for any inconvenience that these issues may have caused. Please give ** a call at ************** and we can discuss this issue further.Review from Amber J
1 star09/09/2022
HORRIBLE! ******, ******** April the storage manager will never step to the plate and take ownership of her facilities raggedy conditions. This storage facility got my unit ruined with water. I lost clothes *** shoes. GOOD ITEMS RUINED BY THEIR FAULTY FACILITY AND THEY DONT WANT TO COVER THE DAMAGES THAT THEY CAUSED ME. DO NOT STORE ANYTHING AT STORAGE OF AMERICA!!!! RAGGEDY RAGGEDY RAGGEDY!Storage of America Response
05/16/2023
Dear *************************, thank you very much for taking the time to write us a review. At Storage of America we all strive to make your renting experience a satisfying one. We sincerely apologize about the water damage that occurred in your unit. Please give ** a call at ************** to discuss further.Review from Erika F
1 star06/08/2022
I've been a tenant in the Saint ***** property for almost two years now and have had nothing but terrible customer service and overall satisfaction.The first week I was there in December 2020 my unit was broken into and completely ransacked. Having experienced a slew of break-ins, then-manager **** made a *************** of discovering something the thieves had taken which had my name on it and was being stored in another unit amongst numerous other stolen items. Inexplicably the thieves were never caught and to this day I have no idea what all might be missing as I work for a living and don't have time to scour my entire unit in a place I was paying money to keep my items safe from this particular experience in the first place.I was offered a month's rent off for the inconvenience and reimbursement for the locks I'd bought for the surrounding vacant units as their locks were flimsy and easily breakable and have never gotten that as apparently according to them it wasn't a necessity to protect my items that I'******* a fortune to protect.Since then I've had four rent increases in less than two years. One most recently forty bucks. I will be honest that I haven't been the best tenant having had to move into my car on no notice for no reason when I got the unit in the first place. Since then I also experienced being forced into an unpaid caretaker position for a relative for six months in which I have been late on rent a few times. Nevertheless I have never been treated so poorly and if I could afford to leave this unit I would. I recommend going anywhere else.Storage of America Response
05/16/2023
Dear ***************************, thank you for taking the time to review. We sincerely apologize about the issues that have incurred. We are always trying to further improve security at our sites. If something gets stolen you would have to file a police report, then we provide the detectives with any footage that we have. Regarding the rent increases, we apologize that you are not happy but even with the increase, your rent is cheaper than standard rates. We also offer military, firefighters, police, student, teacher, and senior discounts.
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