ComplaintsforOpus VTR
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Vendor was used by *************** GMC of **********, ** to file purchase, title, and registration of a new vehicle. Vehicle was purchased 12 November. Based on a screen shot provided by *************************** it shows that initially *************** did not supply complete information on 12 December. On 16 December your company received the paperwork and did not move to send to the ******* *** until 9 January. My 30 day tags have since expired due to both companies inattentivness. I'm now nearly 60 days post purchase with out a title nor registered vehicle and must take time off of work to visit the *** to pay for a new 30 day title in hopes that the **************** will be able to complete the transaction in the next month. I have requested verification as to where the company sent the sale paperwork. The clerks office from ******* County ******* is willing to fast track the documents due to my status as an out of state military member and the repercussions this situation.Business response
01/20/2023
****************** purchased the vehicle on November 12,2022. Opus VTR, the third party title and registration company contracted by ***************, received the paper documents from *************** on November 29th. It was not until December 13th that a representative from *************** submitted the incomplete deal. On December 16th, Opus requested from *************** the original odometer statement document needed to for the deal to be shipped to the ***. *************** did not ship the odometer statement until December 28th. All documents were then shipped to the *** on January 9th. Opus received the plates on January 19th and will ship the plates to ****************** on January 20th. We apologize for the delay but it was processed as fast as we received proper documentation and approvals from the dealership.Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In late MarchbI purchased a veh in **. A packet including a check was sent to my town hall. The check was made out to the town instead of to me. I returned the check with a note to send out a newc check made out to me. Since then I have spoken to them 3 times, the dealership has spoken to them. Still no check. The amount wss $78. And change.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.