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          Find a Location

          International Medical Group, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileInternational Medical Group, Inc.

            Travel Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            9200 Keystone Crossing Ste 800

            Indianapolis, IN 46240

            Get Directions
            Visit Website
            (317) 655-4500

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            Customer Reviews

            1/5

            Average of 58 Customer Reviews

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            Customer Complaints

            169 complaints closed in last 3 years

            65 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 11/30/2005

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            International Medical Group, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              9200 Keystone Crossing Ste 800, Indianapolis, IN 46240
              BBB File Opened:
              6/30/2005
              Years in Business:
              34
              Business Started:
              12/1/1989
              Business Incorporated:
              12/11/1989
              Accredited Since:
              11/30/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              220
              Business Management
              • Mr. Jeff Gorham, General Counsel
              • Mr. Brian Barwick, President
              • Mr. Justin Poehler, Vice President of Marketing
              • Ms. Jessica Marsh, Legal Assistant
              Contact Information

              Principal

              • Ms. Jessica Marsh, Legal Assistant

              Customer Contact

              • Ms. Jessica Marsh, Legal Assistant
              Additional Contact Information

              Fax Numbers

              • (317) 655-4505
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Is travel insurance right for you?

              Customer Complaints

              169 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a medical insurance policy from *** Global covering travel worldwide outside of my country of residence for the period 30 Mar 2023 to 1 Mar 2024.I submitted a claim on the *** Global website on 9/18/2023, for expenses incurred on a visit to the *********** facility in a hospital in *********** - Date of Service: 09/04/2023 And Total Billed Amount: US$320.76 I received an email from *** confirming receipt and routing to the claims department for processing. It is now 10 months from when I submitted my claim. I have submitted the additional information they requested both via uploading to their system as well as via email. I have followed up and written many emails during this period of 10 months. Yet the claim remained unprocessed. They have also not replied to my recent emails.
              Read More
              Read 168 More Complaints

              Customer Reviews

              58 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              marina a

              08/05/2024

              USELESS customer service for my claim. I started my claim in December 2023 via the claim portal which failed after I spent hours converting documents to PDF and uploading them. I had been told it was the only way to file. Then they gave me an outdated mailing address for the claim which resulted in further delays. Did they not know their entire company had moved?!? I supplied dozens of documents and, over a period of SEVERAL MONTHS, I called and emailed multiple times trying to be sure they had everything they needed to complete my claim. I finally had to get a 3rd party involved to try to resolve the claim. 6 MONTHS after filing they finally supplied a list of documents I had to get from hotels, airlines, etc. I called, emailed, etc each vendor trying to get what IMG wanted, but by this time, no one could be bothered to provide documentation from over 6 months ago. The final settlement was hundreds of dollars below what I am due but the worst part was the dozens of hours of wasted time and effort trying to get IMG to answer questions. Avoid at all costs.
              Read 57 More Customer Reviews

              Local BBB

              BBB Serving Central Indiana

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