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ComplaintsforPride Truck Sales
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Complaint Details
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Initial Complaint
02/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
hello.my self ******************************* my busniess united sea land **** i have purchased semi truck in july from pride truck sales from ************ ******* for $63000.00.my bank did wire transfer, and on the delivery day that truck had some engine problem then i had to go with diffrent truck from them. pride truck sales offered me diffrent truck which was $59588.00.pride truck sales said we will refund you remaining balance$3412.00.when i picked up that truck, engine signs came on right atfer i left for very first load.i called pride truck sales, their manager ************* sqaid take that truck to nearest truck shop we will cover that cost. when that shop had done repair i called ************* to pay that cost, he said please go ahead pay that with your credit car and we will pay you later with your other remaining amount that was over paid from my bank plus $500 deposit. which became $5963.78 total all togeather.one time he gave me check for $5963.78 which got returned.after many tries he refund my deposit $500 back to credit card.buy he still have to pay me $5463.78.i have called them many times and i been to their office 4 times spend hrs to get my money.he was keep making to to leave and come back after couple days . i tried to contact their head office in ****** and they sent joint emails to ************* to resolve that issue but ************* never done that.i have attached all the bill of sales and conversation that i had with his on text msg. please help me to get my money as soon as possible. i would be really appreciated for your help..Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased a truck from Pride Truck Sales *************** late Septembera 2020 Cascadia Freightliner with ******* miles. ****** the purchase, I communicated with *********************, the sales representative, expressing my need for a well-maintained, low-mileage truck with no issues. ********************* presented an offer for the ************************************* ************, I noticed engine and warning lights were on. ***** assured me that their mechanic fixed the issues, and all lights were off during the paperwork process.After the purchase, while driving to *******, the warning lights reappeared, leading me to pull over multiple times. ************************* advice was to turn off and on the engine, but the problem persisted. Upon reaching *****, ******************** couldn't identify issues through computer scanning, advising me to drive more miles to discover potential problems. Unfortunately, after covering ***** miles, the truck experienced a clutch and fuel pump failure in *******, **, costing $7,100 in repairs.According to the mechanic, the initial lights were due to a faulty fuel pump and clutch issues. Despite contacting *********************, he denied assistance, citing the "as is" purchase agreement, and ignored our previous communications during the truck's issues. I've been trying to reach Pride Truck Sales for resolution but faced unresponsive and disrespectful communication. I strongly advise against working with Pride Truck Sales, particularly their ************ and Toledo locations. I'm still dealing with unexpected repair costs and trying to address the situation with little cooperation from the company. Be cautious when dealing with this company and specifically with *********************.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.