![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBrothers Auto Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I spoke to Nick on may 19 via email and confirmed the purchase of a 2003 F-150 used engine. It was stated as having 97k miles, "A" grade for $1400. Total cost $1554 with tax. It was stated that it was fully bench tested and inspected & insuredWe do cylinder by cylinder leaksdown test and compression test to check head gaskets and rings. The Oilpan valve covers are check to verify there is no evidence of over heating or waterdamage. Then it is reassembled steam cleaned, palletised ready for the shipping. And its complete engine assy and less Accessories like Ac compressor steering pump alternator. Payment was confirmed by James on May 28th. When my mechanic received the engine he said it was not the right engine. It is stamped 1996 on the head, was never tested, taken apart or cleaned. I spoke with Adam on June 9th to inform him of this and he also spoke to my mechanic. I have attempted calls and text with no response at present. Request money return or correct item i paid for.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.