ComplaintsforCICA Corporation dba Byrider Sales

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a car form Byrider. They sold us a car for way more then it was worth- it broke down within a month of getting it not once but twice. They refused to work with us knowing in the only one working. They proceed to ask questions about my personal life. Refused to fix anything in the car that was broken. Can they legally garnish my wages. Or what can we do. They are crooks and they ****. They screwed up and now we are paying for it

  Business response

  05/08/2024

  Regarding complaint number ******** for *****************, we have thoroughly investigated the matter with the cooperation of the independently owned Byrider.  
  ******* and ********************* purchased a 2012 Dodge Avenger on April 17, 2023 from the Byrider location on *************************************************. The vehicle is covered by a 24-month, 24,000-mile service contract. Her purchase is secured by a retail installment contract. 
  
  ************ defaulted on her retail installment contract when she failed to make her April 12 payment. CNAC has documented policies and procedures surrounding the collection and servicing of accounts. CNAC attempted to resolve the delinquency; however, ************ was unresponsive to the attempts to cure the default. On April 22, CNAC made the difficult decision to repossess the vehicle. 
  All repossession notices have been sent to both ******* and *********************. Once the vehicle is sold at auction, the proceeds will be applied to the account and they will be notified of the deficiency balance owed. CNAC will seek all remedies available by law to recover the deficiency balance.
  ************ claims to have service issues; however, service records and account notes do not show any issues raised. Her last service was recorded on November 23, 2023. 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was getting a car threw jd by riders of ****** Indiana, when I had spoken to **** the main manger and he was putting in the computer I was gonna be like 3 days late on payment so then I get all my payment together and get ready to take it in and cnac lady over my account was very rude towards me and she didnt give me a chance before she had my car repowed from in front of my house. And they put it on my credit as a repow when its not. Its not my fault that **** told me he was doing something and forgot to do it.

  Business response

  01/04/2024

  In the case of Ciara ******** ********* Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.   
   Ciara Freemen purchased a  2011 ******* Santa Fe on April 15, 2023 from a Byrider location on ************************* in ******, Indiana.  
  Ms. ************; defaulted on her retail contract when she did not pay her September 1, 2023 scheduled payment, and her vehicle was subsequently repossessed on October 23, 2023. ****************** was well beyond three days delinquent when repossessed. The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $12,210.93.
  CNAC has documented policies and procedures surrounding the collection and servicing of accounts to ensure compliance with all repossession laws and regulations. All required documentation was sent to Ms. ******** last known address. 
  We ask that ****************** contact CNAC to make arrangements on the deficiency balance.

  Customer response

  01/11/2024

  Thats not the truth at all I had my payments in there. And **** the manger was suppose to put in the system I was to have my payment by the following Tuesday and I had my full payment getting ready to go make it and they had already issued my repow of my car. and **** even told me he was sorry. 

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Thats not the truth at all I had my payments in there. And **** the manger was suppose to put in the system I was to have my payment by the following Tuesday and I had my full payment getting ready to go make it and they had already issued my repow of my car. and **** even told me he was sorry. 
  
  Regards,
  
  *************************

  
  

  Business response

  01/16/2024

  We stand by our initial response. ****************** did not pay her September 1, 2023 scheduled payment, leading to the default and subsequent repossession. The vehicle was repossessed on October 23, 2023. ****************** was well beyond three days delinquent when repossessed. The September 1, 2023 payment was never made.
  

  Customer response

  01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from jd Byrider The end of December I believe it was December 27 and the same night I bought the car the tires started pulling really bad and vibrating so I called the dealer the same night I was only halfway to Crestview from *********** and the next day I called the dealer and told them about the tires again and no brakes I only had a car three days before I couldnt drive it at all. The rest of this time it is set at Jd Byrider to be fixed and Ive been given the runaround not to mention theyre charging me $24,000 for a 2009 ******* Azura which has a bad sunroof the tilt on the steering wheel does not work nor does any of that controls on the steering wheel for the lowering it a bring it into telescope no brakes bad tires oil all over the trans top of the transmission and several other things wrong with this car but they still take my payment out every month every two weeks Ive asked if they could swap the car they tell me no when I got my car it was after I had had my ****** Ultima which I purchased from them as well my insurance paid off **** on the car well they ended up putting the $6000 at the end of this is **** so they have had me in a sling since the day I started dealing with them they promised one thing dont do it do it the next day when I bought the car there was a promise everything that they would make sure that the speakers or put my car in working they reneged on that they renamed on everything that was supposed to be done

  Business response

  02/10/2022

  Re: ****** Goble  
  File No: 16749213
  In the case of ***********************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question.  ************* was upset regarding mechanical issues on her vehicle she purchased in December.   
  
  Byrider strives to achieve the satisfaction of every customer.  The **********************/CNAC franchise was sorry to learn of Ms. ****** dissatisfaction as expressed in her complaint to your office.  However, the BBB complaint was filed in ******* ** (we are a franchise).  We have forwarded her complaint to the Corporate Byrider office to help get a message out to the ******* franchise where we believe ************** purchased. 

  Business response

  02/18/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this complaint with the full cooperation of the franchise-owned Byrider.  ************** is aggrieved by mechanical issues she has experienced with the vehicle. 
  

  ************** purchased a 2009 ******* Azera on December 29, 2021 from our Byrider location on *****************************************************. The vehicle is covered by a 24-month, ****** mile service contract, whichever occurs first.  
  

  In January 2021, ************** indicated that she was experiencing issues with the vehicle.  She was not able to bring the vehicle into service until January 24, 2021.  Our service department diagnosed the issue and ordered the necessary parts for the repair.  Due to the supply shortages caused by the global pandemic, the *** module that we ordered was significantly delayed, leading to the increased time in our service department. 
  

  In a gesture of goodwill, we placed ************** in another vehicle with us. ************** is very satisfied with this resolution.   
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value ************** as a customer.  We look forward to our continued relationship. 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩