ComplaintsforMidwest Motors

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truck sold 'as is.' I asked at the time of purchase if there was frame damage and if it was safe to drive. The dealer confirmed the truck was inspected and it was safe to drive. They told me no frame damage.I emailed them on June 24th 2022: "Hey *******,I know there is no warranty but can you confirm this was safety checked as stated in the office? There is spray foam and spray-painted old license plates underneath the vehicle holding things together. Can I confidently drive my family around in this?"Response from Dealer: "Good Morning ***, It looks like somebody used it as metal to weld. We took it on trade but we did get it inspected including the frame. Not sure how he missed that. I would be confident in it, the person who traded it, we have known him for a few years so I would not expect him to do anything crazy because he used it to drive his kids around"I have been trying to sell my vehicle and saw that ******** pulled up a frame damage report. I called to have them correct it. They said they can't- it goes through Autocheck/ Experian.Autocheck reported structural frame damage on 5/31/2022 and 6/06/2022 over a month before I purchased the vehicle.I contacted my loan company. They contacted Midwest Motors. Midwest claimed to not know about the frame damage but did tell them that yes, they got it from an Auction, which is not what I was told. Auction isn't a guy driving his kids around. I asked about previous damage and was told nothing. I was even told there was a clean Carfax!I have had offers for this vehicle but I will not sell it, knowing what I know now. No dealer should be able to sell a vehicle reported as structural frame damage.They offered to buy the vehicle back at nowhere near the purchase price. I thought at first, wow, these are good people. Until I did some more digging and realized why they were offering to buy it back- which is shown in the Autocheck.I would like this resolved by being paid the purchase price.

  

  Business response

  03/07/2024

  Hello ******,

  Attached is the Carfax report which states NO FRAME DAMAGE. Carfax is the leading history report in the car industry. We have a FREE Carfax available for EVERY one of our vehicles on the website. Nobody told the bank that we got it from auction that is a lie and most definitely nobody told you it had a clean carfax when clearly there was an accident on the carfax posted on our website for the world to see. It was a local trade in. You bought an 08 F-150 with 156k miles on it and drove it for two years then decide to come and complain that it was not safe to drive even though you drove it for two years? We offered to buy the truck back at $3000 over what it is worth currently but that was not enough for you. At this point we are not willing to buy it back or take it on trade. 

  Customer response

  03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  ******* and Team - I have attached the emails (from the day of purchase) with photos of a spray painted license plate welded onto the frame. I took you on your word as a consumer that the frame was safe and reputable. That you would not sell me a vehicle with severe frame and structural damage listed.  And you're right, taking your word, I drove it and had no way of knowing that there was severe frame damage because I wasn't told when I asked prior to purchasing the car. In the email I attached you confirmed again that it was safety inspected and that the frame was good. Who in the world inspected it if an auto auction claims it has severe structural damage not even a month ebfore I buy it, but then you get it and it's all good to go all of a sudden? I'm trying to tell you that I can't sell the car because of information I came across as an individual. Your a business that does this for a living but you're trying to say you somehow didn't know about this (what Experian confirms) auto auction? That you didn't know about the damage?  The only way I found out was when I go to sell the vehicle (which I have put less than ***** miles on it in almost two years because I'm afraid to drive it) that ******** doesn't use Carfax as a main source of truth. They use Experian Autocheck, which clearly states severe structural damage and is attached in my first message. It also states that the auction was not even 30 days before I purchased the car where the damage was listed. There are no safety inspections listed prior to my purchase either.

   

  Something isn't adding up here, fellas. 

  
  
  Regards,
  
  *******************

  
  

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just bought a car 10 days ago . The engine blew up on the second day. I called ***** and was told nothing they could do about it. It was a $33,000 car. My mom and I came to talk to them and was cussed out and threatened. I still have to pay the finance company and I don't have a working vehicle only 10 days in.

  

  Business response

  05/17/2023

  You can't even get your story straight. The engine blew up now just a few days after you bought it? Yesterday you said the differential blew up 30 days after buying it. What is it? And no it is all on camera who cussed who out and who told who to go back to their country. Do not worry it will come out. 

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a car " as is " based on the pictures and documentation provided. They purposely omitted damage. Body shops say car is unrepairable and unsafe to drive. They sold me a faulty-unrepairable car and hid the damage from me. Would have never bought the car.

  

  Business response

  02/10/2022

  The customer, prior to purchasing the vehicle, viewed the photographs listed on our website. We generally post over ***** photographs of each vehicle in an attempt to cover all aspects. The customers complaints were chips on the roof rack, surface rust underneath the vehicle and a rocker panel that is rusted through. We made no attempts to hide anything from the customer. In fact, and at the customer's request, we even attempted to take photographs of the under carriage of the vehicle. The vehicle was purchased in the ****************. It would be difficult to find a vehicle in ******* that is 15 years old that does not have some level of rust. Additionally, the damages ************** complains of are not irreparable. They are easily, and often repaired. We had nothing to hide when selling the vehicle. As a general matter, we attempt to ensure all vehicles are in the best possible condition.

  If there are issues, cosmetically or mechanically, with the vehicles, we attempt to inform potential buyers beforehand to avoid these issues. ************** was no exception. In addition to the ample photographs of all angles of the vehicle on our website, we sent him further photographs. This was not done in an attempt to conceal anything, but rather show ************** all possible issues with the vehicle before he purchased it.

  Customer response

  02/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************

   

  Ask them to provide a copy of the pictures they advertised. The pics did not show the damage to the wheels and under the car. It is far from surface rust. 

  
  

  

  Business response

  02/14/2022

  In order to resolve this: I have offered **** to buy the vehicle back for a $1000 less than what ********** to him for to cover restocking fees, and for him to ship the vehicle back. I have no obligation to buy the car back, give money back or unwind this deal. He declined this offer therefore I resend this offer. We went above and beyond to get you more pictures and videos before purchasing. 

  Customer response

  02/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to **mplaint ID ********, and have determined the response would not resolve my **mplaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  They were notified by the shipping ** on the 10th that they car was being returned. The same day he sent me the title, after he knew the car was **ming back and did not want it. I refused the car the day it was received on 1/26. I paid shipping to return the car.

  The car was dropped off on the 14th. He now is gong back on his word. Has he sent the pictures and advertised info of what he posted and what he sent me ? 

   
  
  Regards,
  
  *******************

  
  

  

  Business response

  03/01/2022

  Going back on what word? You said you did not accept our initial offer to return the vehicle. So essentially you paid to ship your car back to us. It is your car not Midwest Motors' vehicle at this point 

  Customer response

  03/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Not sure who would accept a offer to pay shipping and  a restocking fee for a car that was fraudulently represented. Their pictures and advertised photos did not show the severity of the rust. They hid the damage. Have the provided a copy of their advertised info and pictures sent ? You look at it and tell me if I am wrong. They are dishonest as the day is long. The car and title have been returned. 
  
  Regards,
  
  *******************

  
  

  

  Business response

  03/31/2022

  We can go back and forth all day long, at the end of the day he was not satisfied with his purchase and he signed the paperwork. He know he was purchasing a vehicle as is. You are responsible for getting the vehicle inspected if that is something you wanted. It was clear when I said what would need to be done for the vehicle to be returned. If those reuiqrements were not met then I will not be unwidning the deal

  Customer response

  04/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  When I first heard of his terms of return, I was not in favor. I felt burned, taken advantage of. Maybe if I had him as a sales person, I would had got it inspected and we would not be in this situation. His terms of return have been met. All the shipping to and from has been paid for.  I would like a refund.
  
  Regards,
  
  *******************

  
  

  Customer response

  04/04/2022

  Seems odd that 60 days plus later your asking for more info ? The car has been returned, I have paid for all shipping both ways. He has my money and i would like it returned. He said he would return it. Let's see if it happens this week.

  

  Business response

  04/18/2022

  We are currently working with the customer to unwind the deal, just waiting on the credit card company on their part 

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to **mplaint ID ********, and have determined the response would not resolve my **mplaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

   

  His credit card processing ** has a hold on the funds even though my bank has sent them a note in writing that the dispute is closed and they have no further claim. More of a problem w his credit card processing **. 

  
  Regards,
  
  *******************

  
  

  

  Business response

  04/18/2022

  Once my credit card company refunds me the money I will send the money back to the customer 

  Customer response

  04/20/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  10/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car at the end of July around the 27th of the month. About a month later the car would shut off while I was driving. It shuts off and then it will take a while before I can turn it on again. I took it to a shop to get it checked out and paid for the inspection and they couldn't find out why it shut off. I tried talking to the dealer to return it, but they would not take it back. They said they drove it and the car wouldn't shut off for them. After that all they said was that they had a an electrical guy they used to take it to them. They not once offered to get the car fixed or checked out. As a single mom I am now stuck paying for a car I cant fix or use. Please advise. All I want is a working car. One I don't have to worry about it shutting off on the highway with my kids in the car.

  

  Business response

  11/02/2021

  Thank you for making us aware of the complaint filed. We are a family owned business and have worked very hard to build a good reputation with our customers. Unfortunately, there are times that customers will have issues with vehicles after purchase. As you know we are not required to do anything once the vehicle is purchased as is. We also offer an extended warranty to all customers. There are times where we try to assist the customer by looking at, and sometimes repairing the vehicle at no charge. In this case, she said that the van would occassionally shut off and would not start back up right away. We had the vehicle inspected by our mechanic and drove the vehicle for several days in an attempt to reinact the issue the customer stated it was having and were unsuccessful. We cannot fix an issue if we are unable to reproduce the problem. We informed the customer that we could not find anything and recommended taking it to a third party electrical repair shop, who often performs repairs for some of our vehicles to see if they would be able to find anything that we couldn't. We do not like any of our customers to be unhappy with the purchase they made but there was nothing else we could have done for the customer in this situation. 

  Kind regards

  Customer response

  11/03/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16077740, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Carmen Midence
  They did no drive the car for more than a day or two of course they weren't going to find nothing wrong with the car. Would they be willing to take it to there electrical mechanic shop and pay for the car to be looked at and fixed.

  

  Business response

  11/05/2021

  Good afternoon,

   

  We had the vehicle for more than a day or two and drove it around as much as possible. Unfortunately, like any shop we do not have an entire day to just drive a vehicle around to replicate the issue the customer stated it is having. 

  To clarify it is not our electrician. It is a third party shop. She will need to take the vehicle there and depending on what the issue is we will work with the customer to come to an agreement in assisting with the repair. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩