ComplaintsforAirport Animal Emergi-Center, P.C.
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I phoned Airport Animal ************* 4/11/2024 at approximately 4:30am with concerns of my dog, Tank whining after constipation that turned to diarrhea issues and him acting "off", asking what time would I have to arrive before they close if this continues? A lady said 7:30am with them closing at 8am. When I decided to go, I arrived during a flood watch and was put on hold upon calling at arrival at approximately 6:40am. I was told reluctantly to come in. ***********************, DVM looked at my paperwork from my dog, ****'s vet the previous days and said I quote "He's sicker than I have time for". He stated he wouldn't know why other vet would have put him on a steroid or the compound prescribed because one ingredient prevented the other two from being absorbed. I asked him what he meant by saying ****'s sicker than what he had time for? He said they were trying to do discharges from the night, on top of it being a "crazy" busy night. Already worried about my dog, I felt very unwelcome by their rude behavior as if I was bothering them by being there in spite of their $149.00 examination fee. Tank was prescribed some Rx and was rushed through with the dosage explanation by the tech and left. I will not feel comfortable going back to this business and wouldn't want anyone else to experience what I did.Initial Complaint
11/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
hello! i brought my young dog to this emergency vet and the experience was terrible. very poor healthcare provided which led to him dying. then they charged me for cremation services and haven't given the ashes to my family. i'd like to warn ************ pet owners of this facility and appreciate it if they would give us the ashes of the dog for which they didn't care. thanks!Business response
12/19/2021
The number this client provided us is not accepting new voicemail and nobody has answered when we call. We have sent emails to the email he provided us saying that we have his pet's ashes and he can pick them up at the clinic any time we are open.
Benzo, ********************** dog, did die while we attempted to treat him. We had started a plasma transfusion for treatment of a potential bleeding problem. Benzo was critically ill and the owner was aware of this. We debated euthanasia, but opted to try to treat despite the guarded to poor prognosis. Despite our best efforts, Benzo died shortly after we admitted him for hospitalization.
Customer response
12/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.