Additional Information for US Water Systems, Inc.

• Mr. Steve Timmons, President

Customer Contact

• Mr. Steve Timmons, President
• Ms. Dawn Holmes, HR Assistant

• IN

• Bank Wire, Cash, Check by Phone, ACH, VISA, MasterCard, American Express, Discover

• US Water Systems branded “residential” items may be returned if new, unused, and unopened in original packaging within 365 days of delivery for a full refund or store credit less shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. A Return Authorization number must be obtained from US Water Systems before returning any items for any reason. Please follow the return instructions carefully before returning any item to ensure timely credit or refund. There will be no re-stocking fee if the product is returned as indicated above.
  Non-US Water Systems branded “residential” items may be returned if new, unused, and unopened in original packaging within 30 days of delivery for a full refund or store credit less shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. A Return Authorization number must be obtained from US Water Systems before returning items for any reason. Please follow the return instructions carefully before returning any item to ensure timely credit or refund. There will be a restocking fee of up to 25%.
  If exchanging items, the return item(s) must be received before replacement item(s) are sent. A Return Authorization number must be obtained from US Water Systems before returning items for any reason. Shipping charges for exchanged or replaced items will be the responsibility of the customer.
  All returned “commercial” products, including, but not limited to, reverse osmosis membranes rated at >100 gpd, non-backwashing filters, UV systems, are subject to a 25% restocking fee. Point-of-entry reverse osmosis systems, backwashing filters, softeners and any special-order/custom items are custom made based on requests in the individual order and therefore cannot be returned for a refund.
  Refunds are processed within 14 business days of returned item delivery to US Water Systems. It may take several more days for bank processing before funds are received.

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