ComplaintsforHM Global Tech

• Initial Complaint

  10/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have done business with HM Global Tech, a company that offers discounts on **** bills for roughly two years. The usual amount of my payment is $130.45. I sent my usual paper check for September on 8/30/2022. I got a call from **** (****) ********, who claims to be the only supervisor at Global Tech, stating that they could not accept my check because it was "too scratchey". I sent a second check and I received yet another call from ******************** stating that I had not written LLC after the company name. He stated that he could not accept this check either. I sent a third check although they have never required this before. This check cleared the bank in late September. When I reconciled my checkbook, I found an echeck in the amount of $130.45 charged to my account on 9/19/2022. This check was paid to **** Discounts LLC and it noted on the memo line that it was for **** billing. I called Global Tech and spoke to **** (****) ********, who claims to be the only supervisor working for Global Tech. ******************** swore that his company was not at fault for this fraudulent charge. On 9/22/2022, another echeck cleared my account. This one was made to Hi Fi Networks, which is the previous name of Global Tech. This check indicated on the memo line that it was for **** billing. Again, I received no help from ******************** in resolving these errant charges.

  Business response

  11/03/2022

  Hello *******,

  Hope this mail finds you in a good spirit, and hope you are doing great.

  Regarding the Complaint case  ID ******** raised by our Client *******************. Our response as follows

  1. Our customer ******************* is indeed doing business with us for almost 2 years. And we highly value our relationship.

  2. We have always accepted our charges through Physical Signed Checks only, and we do not entertain E- checks. This we follow due to our strict banking restrictions. Any discrepancy in writing the check, makes it unfit to deposit and so we have to ask for a clear check without any mistake.

  3. The company names mentioned by our customer of 'Bill ******** LLC' and 'Hi Fi Networks' are in no way Connected to us. And since incorporation we are working with our name as HM Globaltech LLC only. And we never accept E-checks. Our Customer is only finding the relationship through Memo line of 'AT&T billing'. Otherwise these company names are not related to us in any ways.

  4. We understand that our customer is been fraudulently charged by some other company, and just the memo line is similar (AT&T Billing) we are held responsible. Our supervisor tried to make them understand this fact.

  5. Also we have suggested them to talk to there bank regarding the fraudulent transaction. And get the money back from these 2 companies as those being E-checks.

  6. Customer understands us and have agreed to close the complaint made against us. And we are continuing our business with them as usual.

  We are continuasly trying to improve our services and are committed to satisfy our Customers needs to a larger extent.

  We hope for a great future to all of us.

  Thanks & Regards

  HM Globaltech LLC
  ********************************
  ********** ******** 19806

  Customer response

  11/03/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩