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Find a Location

Delta Faucet Company has 1 locations, listed below.

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    Business ProfileforDelta Faucet Company

    Wholesale Plumbing Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 100 Customer Reviews

    Customer Complaints

    127 complaints closed in last 3 years

    55 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/12/2024

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Delta Faucet Company exists to transform experiences with water through our faucets, sinks, bath and shower fixtures, and related accessories across four unique brands Delta®, Brizo®, Kraus® and Peerless®. From the design of smart solutions to the way employees interact with suppliers and customers, the Company’s efforts come to life in their products.

    Products & Services

    Faucets- Kitchen, Lavatory, Shower, Bidets, Bathing units - shower bases, walls, enclosures, Toilets-seats

    Business Details

    Location of This Business
    55 E 111th St, Indianapolis, IN 46280-1071
    BBB File Opened:
    3/6/2008
    Years in Business:
    60
    Business Started:
    2/3/1964
    Business Incorporated:
    1/26/1973
    Accredited Since:
    4/12/2024
    Type of Entity:
    Corporation
    Alternate Business Name
    • Masco Corporation of Indiana
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Ms. Rhea Zink, Transaction & Consumer Support Lead
    • Ms. Jill Ehnes, President
    • Ms. Whitney Colon, Digital Engagement Supervisor
    • Ms. Glenn Ray, Vendor Manager
    Contact Information

    Principal

    • Ms. Rhea Zink, Transaction & Consumer Support Lead
    • Ms. Jill Ehnes, President

    Customer Contact

    • Ms. Whitney Colon, Digital Engagement Supervisor
    Additional Contact Information

    Email Addresses

    Customer Complaints

    127 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    So my bathroom was just remodeled and they used Delta Parts, of course I did not know exactly how many issues this would cause me, but here we are now.My shower single handle control is now reversed,for the last 30 years I have had a shower control that is off closed to the left and it would turn on from cold to hot moving clockwise to the right.But now it is reversed, so right is off and hot is not even left it is just past the middle and it turns counter clockwise. As a disabled person this upsets me greatly, it is not better, it is just confusing and makes it more difficult to operate so it is NOT disabled friendly to me.They also put in a Delta, 3 panel surround, now of course you guys made it so it could be used 2 ways, if the side alcoves are up side down, they work as towel holders and if they are up side up then they can be used to put soap products like shampoo in it.Because you guys wanted to make it reversible and subject to interpretation,so the contractor installed it up side down even though I am not a young mother and do not need wet hand cloths to wipe down young children, I NEEDED it up side up so I could actually use them for shampoo.But no the contractor says everything is installed the way Delta intended it to be used.So my issue is then with you guys for making disabled unfriendly bathroom products then expect a disabled person to use your backasswards set up.So to say I am angry would be a understatement.and because of what the contractor is saying I WOULD have to take both of you to court and then you guys would have to argue it out between your self's.Since at this point either way I am the victim.What I would like is the bathroom surround installed properly for me to be able to use and fix the water control for the shower so it works like it should and not like I am in the **, Great Brittan or *********. And I am not interested in debating ' proper installation ' As the END USER of the product I am telling YOU it is WRONG for ME
    Read More

    Customer Reviews

    100 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adam B

    1 star

    08/13/2024

    Purchased DELTAChamberlain 4 in. Centerset 2-Handle Bathroom Faucet in Matte Black in May of 2023. As of August 2024, the faucet has become stuck and unusable just from regular use (brushing teeth, washing hands etc.) We regular clean the bathroom and wipe down the faucets with non-abrasive chemicals (vinegar, water, etc.) Called delta to get a replace or refund and they would only send me handles to the faucets. I have a 2nd faucet in the bathroom that is the same model and that one will become unusable soon as well. Would not recommend at all. Stay away from Delta products. Bathroom sink faucet shouldn't stop working a year after regular use.

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    BBB Serving Central Indiana

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