ComplaintsforHer Hair Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase of $500 on june 1 for a product at her hair company. I have not received the tracking number or product it is now June 19. I have reached out to the company multiple times through email calling and ****** appointments. These attempts were all unsuccessful. When i call the 888 number the phone rings busy i have called this number 12 times over several days. I have emailed them company through their website and my own email no response. When i call the 317 salon number it says "this person is not receiving voice mails at this time goodbye." I called 13 times over several days. It is a generic voicemail and does not specify it is a company. There online business profiles have numerous reviews were customers are claiming they are taking money and not receiving there products, i did not know this. They are actively running online business accounts but people are claiming they are not a active business. They are scaming me and multiple people out of money. I want a refund and they need to close all buisness profiles.Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Good morning,On May 5th I placed and paid for an online order totaling $217.50 with the Her Hair Company,I received an email confirmation for the order #******* with 3-5 business day shipping.As of today, May 18th, I have not received the product nor has Her Hair Company reached out to me regarding shipping the order.I have sent emails via the website's email(no response from the company)and tried calling the business number. When I call, I get a message that says the number is not taking calls or I get a busy signal.How can a business operate with no way for customers to reach them.In addition, I reached out to Her Hair via PayPal days ago and still no response.I am simply requesting a return of the $217.50 that I paid for products which have not been received.It is unacceptable that a business take people's hard- earned money, not communicate and not send the items.Any assistance with resolving this matter is greatly appreciated. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6128 N College Avenue
Indianapolis, IN 46220-1987
Business hours
Today,Closed
| MMonday | 10:00 AM - 5:00 PM |
|---|---|
| TTuesday | 10:00 AM - 5:00 PM |
| WWednesday | 10:00 AM - 5:00 PM |
| ThThursday | 10:00 AM - 5:00 PM |
| FFriday | 10:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.