ComplaintsforArchitectural Restoration, Inc.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ************************* to renovate my 100 year-old windows in early 2020. He picked up the windows in Feb 2020 and said it will be a five week job. I paid him 50% of the amount owed as required by his contract ($3156.77) on March 12 2020. Since then he experienced delays due to Covid-19, which I understand.However, he stopped all communication with me via phone or email last August (last phone call). His voicemail is full, he won't answer email or phone and I have been without windows for over two years now. I want my windows back. I want a full refund of the money I paid him. I am providing screenshots of contract, invoice, and the emails I sent in the past few months. I have called tens of times as well. He never responded.

  Business response

  06/07/2022

  Admittedly there is no excuse for our lack of response and communication.  There has been many obstacles since we removed windows and I take full responsibility.  In hindsight, I should have realized the distance (though not that far) was probably not a good decision on my part.  The customer has been more than patient and gracious, the problems has been strictly internal.  The best solution I can offer is to have the windows completed, returned and installed by July 15, 2022.

   

   

  Customer response

  06/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The reasons why the response won't resolve the issue is that after two years of waiting, I don't trust that ************** will keep his promise. I had to get new windows after waiting for two years for the windows and over five weeks for his to reply to the BBB complaint. At this point, I have lost thousands of dollars in energy bills and in investing in new windows to protect my home. 

  I want my money back in full ($3156). I will accept a check made out to me (****** ****) and mailed to my address. I won't even ask for refunds of the energy bills that I paid in the last two years and four months. I just want my money back in full and a** soon as possible. 
  Regards,
  
  ****** ****

  
  

  Business response

  07/26/2022

  Souli has every right to be unhappy, I take full responsibility for the failure to complete project.  Her request for the return of her initial deposit is appropriate, unfortunately we can not make payment in a lump sum.  Payments in $600.00 per month until complete is what we can offer with certainty.  The payments will in all likelihood come faster.  In addition, I ask for a signed release from any and all legal and financial responsibility in reference to this project once payments are complete.

   

  My apologies to ************

  Customer response

  07/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ****

  Customer response

  08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have emailed ************** on Aug 9th asking about a schedule for the payments (screenshot of email attached) but I never received a response. I have called his business multiple times since then and no one answered the phone.

  I reject the offer because ************** never followed up on his plan and he continues to follow the same pattern that lead me to file the complaint in the first place:  pattern of poor communication and lack of response and commitment. I want a schedule for when I receive each monthly payment and I would like to keep this complaint open until the payments are completed. 
  
  Regards,
  
  Soula* ****

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩