Customer ReviewsforUniversal Windows Direct of Indianapolis

******* came to my house today to give me an estimate on replacing my tub. He was very friendly and explained everything in a way that I, a non-construction minded person, could understand. The quality of the products used to construct the tub and walls was more sturdy than I was expecting. He was very understanding when I told him that I like to get 3 estimates when I spend a lot of money. The estimate was within my budget and I will probably go with this company. Nice to work with.

*********, we appreciate you sharing this feedback of your experience with us! We are thrilled to hear our team provided you with an exceptional experience from start to finish! Thanks again for trusting Universal Windows Direct with your home-improvement needs!

Signed contract last month for 16 new windows. Salesman ********************* said all permits would be taken care of by Universal Windows. I live in a historic district where home improvements must be approved by members of a board. They require photos, material, color and measurements of the windows. It seems to be a problem for UWD to do this. I provided the sales Mgr *** with the email to send the information. I called the permit **** in my town yesterday and was told this hasn't happened yet. They will not return my phone calls and my 1st payment is due on the 09/14/2023. Thank you, *******************************

Hi *******, we apologize the inconvenience you have experienced in communication regarding your project with us. We have reviewed your account and see our team is actively working to get updates made to move forward with your project. To speak on the details of your project status further, please contact the team directly at ************** for assistance.

We hired Universal Windows to replace 4 windows at a rental. We signed a contract with them and about 8 weeks later they called to schedule the installation. When the installer arrived he realized that ALL of the windows had been miss measured. He remeasured the windows and said the someone from UW would be calling us. We never heard from them. I called and made contact with a person by the name of ****** who informed me he needed to speak with his regional manager and would call me back. He never called back. I made 3 more calls to them within a months time with no one ever returning my call. The windows are installed and are what we ordered but I will not use them for any other projects. We were also told that they don't contract out workers but the installer told us he was a contract worker. Very poor customer service.

*****, we are truly sorry to hear that we did not meet your expectations here at Universal Windows Direct. We set a high standard for ourselves to meet each homeowners' needs from start to finish and we apologize this was not the case for you. If you wish to discuss this experience further or provide us with additional feedback on your experience, please contact us directly at *********************************

Universal windows direct has done an outstanding job. Crew showed up on time and got to it. Windows looks amazing. The crew did an outstanding job. Working in nasty weather but still getting it done. Anybody interested in Windows should give them a call. Thanks ****

****, we appreciate your feedback on this experience with us. Thanks for trusting us with your home-improvement project.

How this company achieved an A rating on here blows my mind. Im not sure where to begin. Took ***** months to install three items.. back door slider, which had to be reinstalled. Its still not right and never will be. They installed a broken front door when I questioned why would you install a broken product to begin with? Response.. well I got the ticket and have to complete the job. Security door wouldnt even close all the way. 8k and got s*** a** workmanship. They never call you back. They are a pojack company. It doesnt take ***** months to install a slider and a front door. That a weekend job. They use subs and their subs **** at their job. Now note the response we receive upon this post. Same response to every complaint..automated and that what you get in quality of work. SMH.

****, we are truly sorry to hear we did not meet your expectations and understand your frustration. We apologize for the lack of attention to your concerns and want to work to resolve these concerns. We have informed our service team of this feedback and a member of the team will be reaching out to you shortly to assist with scheduling necessary servicing to address your concerns.

****, we are truly sorry to hear we did not meet your expectations and understand your frustration. We apologize for the lack of attention to your concerns and want to work to resolve these concerns. We have informed our service team of this feedback and a member of the team will be reaching out to you shortly to assist with scheduling necessary servicing to address your concerns.

The job looks great. The installer was very good and did an outstanding job. He deserves a 5*. The price was very competitive with other companies. I am pleased with the outcome.

***, we appreciate your feedback and thanks again for choosing us for your home-improvement project.

Install was quick and painless. Guys were very professional. Made sure they took the time to hopefully do it right. They just left so time will tell. Only complaint is salesman wont answer my email from 2 weeks ago.

Hi, we appreciate this feedback on your experience with us and thrilled that you chose Universal Windows Direct for your home improvement project. We do apologize for the lack of communication you've experienced. For any questions you have, please contact our service team at **************************************** and our team will be happy to assist you further.

No issues so far. Installer was alittle behind schedule but showed and was very nice and professional. Windows look great from the inside. Hard to tell on the outside cause they are on second *************. Overall happy ??

****, we appreciate the feedback on your experience so far. If you have any questions, please don't hesitate to reach out.

The price for these windows does not reflect the quality or service we anticipated.After the initial sales appointment (of course), poor communication created several issues. Our walk-through appointment (for measurements) was canceled the morning of (after taking off work). The technician was then late for the rescheduled appointment.The original install date should have been around October. However, the sales rep (at the time - ****************) failed to finalize the order, and windows were delayed. As the issues continued, mainly the point in which our order we thought was coming wasn't, I tried to contact the sales rep/manager, calling multiple times before installing, no response. I never received a response via e-mail either. However, they did you contact my husband. We proceeded, and I wish we had not.Windows were installed on 01/04 & 01/05 (we requested this date) after coming in around December 23. They wanted to install them around the 29th. We wanted to push it out further because it was so close to the holidays. If we did, we were told we would be charged additional storage fees, "it's in your contract."I called today (4:17 PM) and spoke with *******, who was very cordial and stated that the manager was unavailable. I believe he mentioned they were in a meeting. Notated my concerns and said someone would call me tomorrow, that (now) they were gone for the day as they start at 7:00 AM and leave at 4:00 PM. The manager who will be calling me is ***************Out of the 17 windows, we have problems with more than half. The trim on one window is dented, another is bowing, several are scuffed, and ****************** has a visible deep ***** in the center. Glass and screws were left in the driveway where their clean-up pile had been.On the plus side, the crew (install team) was fast, efficient, and friendly.

Elle, we are truly sorry to hear about your experience with us and promise this is not the service we aim to provide our customers. Please contact our team directly at **************************************** for assistance.

UWD made this process extremely easy for me with financing, ordering, and the install. The guys that came out to install were top notch and were very pleasant. They were very precise and made sure everything went well. I am beyond pleased. Tha k you

****, we appreciate your feedback and we're thrilled to hear our team provided you with exceptional service from start to finish. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.