ComplaintsforDeep Rooted Woodworks Inc.
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We commission Deep Rooted Woodworks to refinish our bedroom furniture, build a custom bed, and build custom bookcases and cabinets for our family room. We paid the customary 50% deposit. After multiple text and calls, we finally received the furniture, but with no tops. After threatening to call a lawyer, we received the tops but he did not fasten them down. I told him he was in material breach of contract, and he contacted us and said he would have the rest of the jobs completed by March 15, 2022. On May 1 I notified him by email that he was in material breach and to return our deposit of $5,225. There was NO communication from ****** between mid-March and now, June 20, 2022. In my mind, he has committed fraud by accepting a job, not completing the job, not communicating about the job, and not returning our deposit. I just want my deposit back.Initial Complaint
03/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a live edge table for our new home build in June 2021.. the house wasn't going to be ready until August-September. We selected our slab and placed our deposit. Always had pretty good communication and everything seemed on ***********.Stopped by the shop one time and noticed that our large VERY expensive slab was being used as a table with other large projects piled on top...We had multiple communications regarding what we were wanting out of our custom table and decided to trim the slab to the size for our table.. and to make 2 benches out of the remaining portion of the slab.. and added another couple of slabs for an entry way table & cutting board.October 2020 the home was completed and I msg'd to get everything delivered. ?Got a msg the day of delivery that they unpacked the order from the powder coater and the bases for my benches were missing... but he would go ahead and deliver the tables and get the rest to us ASAP.?The dining table was delivered and first thing we noticed was the corners were much more rounded than what we had talked about... also noticed that the surface was not planed smooth and had just been sanded smooth w/ an uneven surface on one end. Like someone got sloppy with the sander. The base is welded together with shoddy welds.. but overall the table was beautiful!!!On the entry table he rushed the iron pipe base and had that spray painted black vs. The powder coating that was promised. And it was not oriented in the orientation that we had discussed.. but this wasn't brought up until the last minute the day of delivery. But we took delivery paid in full... that was our first mistake!!!Supposed to have everything by Thanksgiving.... then after multiple FB msgs of empty promises and excuse after excuse after excuse after excuse.... In December I posted on his FB page and he deleted all of my msgs and blocked me from posting... so reverted to texting him... he offered to weld me up a new set of bases and spray paint them... I toldInitial Complaint
09/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I commissioned him to build a piece of furniture. Gave a deposit and have not gotten the furniture. It's going on 9 months. He will not respond to me. I have recently requested my money back.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.