Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/29/25 a order was delivered, from NutraStop, that did not contain one of the products I had ordered and paid for.SKU: bslislovan Cost: $49.99 Order date: 03/14/25 They have not responded to any email, text, or support requests that have been sent.I provided all record of contact attempts.Also, there is a picture of the box (and it's contents) that was ************ is too small to have ever included all the items I ordered, which rules out any possibility of a false claim on my part.

  Business Response

  Date: 04/07/2025

  We sincerely apologize for the oversight and for the delay in our response regarding the mistake with Nicos (********) order.

  
  The customers order placed on March 14, 2025 was unfortunately missing one of the items: Blackstone Labs Isolation Protein. We understand how frustrating it must have been not to receive a complete order and not hear back promptly. We recently experienced staffing shortages that affected our ability to respond as quickly as we aim to and unfortunately had some unexpected complications arise that required immediate attention, and we are actively working to resolve that.

  
  After reviewing the customers concern, we have processed a new shipment containing the missing product. As a gesture of goodwill, weve also included a complimentary shaker cup and upgraded the shipping to expedited service to minimize any further inconvenience.

  
  We truly appreciate the customers patience and bringing this to our attention. Were committed to improving our service and communication, and we hope this resolution reflects that commitment.

  
  If the customer has any further questions or concerns, we are happy to assist.

  
  Best Regards,
  Ally
  

  
  

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order with nutrastop on 03/12/2025 for $153.65. a day later on 03/13/2025 i received an update that my order had shipped. a few days had gone by of continuously checking the **** tracking number i was provided to see the update still stuck on label created **** awaiting item i was sketched out so i looked up nutrastop reviews only to see what i had thought. a scam company that takes your money, doesnt ship, & will not respond to any communication. i reached out to nutrastop via chat, via the number it says to text, and via email with no response. this company should be sued to the fullest amount for every dollar they have ever made and it is mind boggling to me that they have not been. this business can not continue to exist. they take customers money, print a fake shipping label, & go ghost.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and was charged for a product that I never received. I have contacted customer support and received no response. This is a fraudulent business.

  Business Response

  Date: 04/02/2025

  Hi *****! 
  
  We sincerely apologize for any frustration or inconvenience youve experienced. We understand how important it is to receive your order promptly, and we truly regret any delay in our response. 
  
  After reviewing your order, we can confirm that it was placed on March 25, was in ***** possession by March 26, and marked by **** as "Delivered, Individual Picked Up at Postal Facility" on March 31.

  Here is the tracking number for reference!:
  9405511206240804710621 
  
  If there is any issue with your order, wed be happy to assist in any way we can! 
  
  Best Regards,
  Ally
  

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company 10 days ago when it was supposed to be delivered in roughly 8. The issue is, the tracking ID has stayed the same for a week, it was confirmed the 18th supposed to be delivered on the 21st and its said on the way since the 23rd it is now the 28th. *** reached out via email to this company, no response. I used their chat bot on the website to contact them, no response. I called the number but the voicemail is full. I texted the number, no response. Seemingly my order is gone AWOL and no one will respond via text, call, or email. Seems like a scam of a company and its a shame this is happening to multiple people it seems!

  Business Response

  Date: 04/07/2025

  We sincerely apologize for the delay and lack of communication the customer experienced.
  Their order was placed on March 18th and promptly shipped the same day via **** under tracking number **********************. Unfortunately, **** did not update the tracking status beyond the last update on March 23rd stating, In Transit to Next Facility, and the package has been delayed far beyond the expected delivery.

  We understand the customers frustration, especially with the lack of timely responses. During this period, we were facing some complications that required immediate attention in addition to being unexpectedly very short-staffed and unfortunately experienced slower-than-normal response times. We acknowledge this and are actively working to improve our customer support capacity moving forward.

  On April 3rd, after reviewing the situation, we submitted a **** Missing Mail Search Request (MRC 25 2075 1335) to help locate the package. The following day, April 4th, we issued a full refund to the customer as a resolution, with the understanding that if the package is eventually delivered, the customer would return it to us.

  We have since been in direct contact with the customer and hope that this resolution demonstrates our commitment to making things right. We appreciate their patience and again sincerely apologize for the inconvenience they experienced.
  

  Best Regards,

  Ally

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at the beginning of March I believe it was on the third. I have not received my order, I have not received a tracking number, nothing! The company with whom I have charged the product through is Affirm. I have texted Nutrastop two times and havent gotten or received any response.

  Business Response

  Date: 04/07/2025

  Hi There!
  We sincerely apologize to ***** for the lack of communication and the concern it caused regarding their order.
  The customer placed an order around March 3. Due to unforeseen circumstances requiring immediate attention and a staffing shortage, we experienced significant delays in responding to customer inquiries. We deeply regret that the customers attempts to reach us by text went unanswered during that time.
  Weve since begun working to catch up on all messages and calls and are steadily improving our response times. We truly appreciate our customers patience and understanding as we work through this.
  According to **** tracking (Tracking Number: **********************), the customers order was delivered. Were relieved to know the product reached them, but we completely understand that the lack of updates and communication would be frustrating.
  As a sincere thank-you for their patience and to help make up for the inconvenience, wed like to offer the customer 40% off a bottle on a future order. The discount code THANKYOUANITA40 can be used at checkout.
  We welcome the customer to reach out to us directly if they have any further questions or concerns. We are here to help and will prioritize their request.
  Best Regards,
  Ally
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 5. It is March 27 and I still havent received my order. Contacted them more than 10 times in different ways text, email, phone call. No response at all!

  Business Response

  Date: 04/07/2025

  Hi There!
  We sincerely apologize to ****** for the delay in communication and the frustration this situation has caused.
  The customer placed an order on March 5, and we experienced a delay in responding due to a temporary but significant short-staffing issue within our small business while we had to work on resolving a few issues that came up and required immediate attention. This impacted our ability to respond to customer inquiries in a timely manner, and for that, we are truly sorry.
  According to the **** tracking information (Tracking Number: **********************), the customers package was delivered on March 29, just two days after their complaint was submitted. While the order was successfully delivered, we completely understand and acknowledge the customers concern over the lack of communication leading up to that point.
  We are actively working on improving our customer service processes so situations like this are avoided moving forward. We truly value each and every customer, and their experience matters deeply to us.
  As a gesture of goodwill and appreciation for their patience, wed like to offer the customer a 40% discount on a future purchase of any bottle. They can use the discount code THANKYOUSHERRI40 at checkout on our website.
  If the customer still has any concerns or needs further assistance, we welcome them to reach out to us directly and we will make it a priority to respond as quickly as possible. 
  Best Regards,
  ****
  
  

  Customer Answer

  Date: 04/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on March 3, order was apparently filled March 4, received a shipping tracking number ********************** which shows shipping label was created but nothing ever shipped and tracking never updated. Numerous attempts to reach out to company after several weeks of waiting and no response from the company. Amount was fully debited out of my account on March 5. No response for a refund or status update on order.

  Business Response

  Date: 04/07/2025

  As of April 7th, weve been in direct contact with the customer and have actively worked together to resolve the issue. A replacement order is being shipped via 2nd Day Air at no additional cost to the customer to ensure a prompt delivery.
  2nd day air tracking number: 
  ******************

  Were grateful for the customers understanding and kindness during our communication! 
  

  Best Regards,

  Ally

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase a month ago and paid for express shipping. They withdrew the money from my account but never sent my product. My tracking number says that a label was created but *** never received the package. I have emailed, called, left a Voice-mail and texted Nutrastop. I still haven't even received one response.

• Initial Complaint

  Date:03/23/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a prohormone stack from NutraStop March 2nd paid for priority mail and still havent received order. Its March 23rd 21 days after I ordered. I would like my $160 returned to me or another prohormone stack similar to what I wanted delivered here. Ive seen numerous people complain that nutrastop isnt fulfilling orders. Please help Thank you!

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered supplements The supplements showed delivered to their home address Ive tried calling texting emails and messaged their ******** page with no response as to where my shipments is

  Business Response

  Date: 04/07/2025

  We sincerely apologize to ***** for the lack of communication and for the concern caused by the shipping issue.

  The customers order was part of a **** pickup batch on March 13, during which several packages were incorrectly scanned as delivered by the postal carrier at the time of pickup. We addressed this issue directly with our local postmaster, who assured us the affected packages would be delivered appropriately. Since then, **** confirmed that multiple customers impacted by this situation have now received their orders.

  We reached out to the customer via text on April 7th at the number provided on their order, explaining the situation in detail and offering our sincere apologies. As a small business, **** recently faced some serious staffing shortages while also dealing with multiple unexpected logistical issuesincluding this **** delivery complication. This affected our ability to respond in a timely manner, and we take full responsibility for the delay in communication.

  We want to assure the customer that we are here to help and are committed to ensuring they receive their order. If the issue has not yet been resolved, we are happy to provide a replacement shipment or work toward another appropriate resolution, as also stated in the text message.

  Thank you to the customer for their patience, and we truly appreciate the opportunity to make this right.

  
  Best Regards,
  Ally