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Diamond Cabinets has 1 locations, listed below.

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    Customer ReviewsforDiamond Cabinets

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    6 Customer Reviews

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    • Review from Jennifer S

      1 star

      04/12/2024

      I would submit 0 stars for this. We are on our 4th delivery of cabinets because each time they come damaged! Note the box is not damaged. Chipped outter cabinets, bubbled paint, peeling sides, rippled wood, etc. our cabinets were ordered in 11/23 supposed to be completed 1/7/24. It is now 4/12/24 and our kitchen is still not completed. Living in this disarray has been a hassle and anxiety provoking. DO NOT purchase these cabinets I beg you.
    • Review from Rachel L

      1 star

      11/16/2023

      If I could select 0 stars, I would. Purchased new cabinets through wholesaler my contractor recommended. Purchased Diamond Vibe-Antico Purestyle cabinets for my kitchen and bathroom in Alabaster in 2014. Paid over $9K for the cabinets. A couple of years ago the cabinets started peeling. I reached out to my contractor and the wholesaler who agreed they should not be doing this. They reached out to the manufacturer on my behalf to request a replacement as it should be covered by the warranty. I submitted pictures and the manufacturer refused to replace the cabinets and said the peeling was due to water damage. This makes no sense. There are some cabinets that are peeling that are not near water sources. The cabinets were always cleaned per the manufacturer's recommendations. The wholesaler suggested I file a complaint with the BBB. The warranty they have listed on their website is linked below. However it seems they refuse to honor it. DO NOT BUY FROM THIS MANUFACTURER! https://www.diamondcabinets.com/get-started/love-your-space/warranty
    • Review from David O

      1 star

      09/19/2023

      I Bought Diamond Cabinets from Lowes. Lisette model which is supposed to be better quality. Bought many cabinets from Diamond. All white cabinets have bad miter joints. Diamond will not replace bad doors. Very frustrating These cabinets are only 3 months old and we already have issues
    • Review from Brad B

      1 star

      05/10/2023

      The quality of the semi-custom order cabinets is horrible. I have had the same cabinet re-made 5 times, and the last one I got has more manufacturing defects on it than all the others, even though I was assured by the Diamond sales rep. that the plant quality people were made aware of the issue and would make sure it was made right. The poor cabinet quality has caused over 6 months delay in my kitchen remodel.

      Diamond Cabinets Response

      05/15/2023

      Thank you for providing your feedback regarding your Diamond Cabinet order. We apologize for the frustration that you experienced with your situation. We take these matters very seriously and would appreciate if you could email our Consumer Care Team at ************@masterbrand.com with more information so we can further assist you. We look forward to your reply. Thank you.
    • Review from Patrick T

      1 star

      05/08/2023

      Kitchen remodel 2 years ago and one by one the cabinets are falling apart … lowes will not do anything … one sales person said “you get what you pay for” Over 20k in this project . My old cabinets were “cheap” contractor grade and held up fine . These are total garbage. Customer support is non existent .
    • Review from Sarah M

      1 star

      11/01/2021

      Avoid Diamond cabinets at all costs! Cabinets arrived either out of square, ends not flush, dragged across dirt/grease, chipped, cracked, or with poor paint finish. Their rep, Mike ****** was a complete **** on the phone, and did not show up when we scheduled an appointment for him to see the cabinets, and I never heard from him again. The company that designed and sold me the cabinets kept ordering replacement cabinets/doors/drawers and most arrived more damaged than the originals. After 7 months without a kitchen and $20k I'm left with a kitchen that has cabinets that look 10 years old. They will blame the problem on Covid, saying they don't have enough quality workers, but they continue to market and sell these cabinets as high quality. The sales person told me that they have another client with the exact same issues but they refused to provide a reasonable reimbursement.

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