Business ProfileforSternberg Chrysler Center

Called dealer, our truck was shifting hard and jerking all symptoms of the transmission. The shop manager called, stated the mechanic drove the truck, knew exactly what the issue was, quoted $1400 parts and labor under the truck, nothing to do with the transmission. After picking the truck up, it continued to do the same thing. I called and told them we would be bringing the truck back after returning from vacation, we had only driven a handful of times approximately 50 miles. The transmission did indeed go out prior to taking it back, it would not move in drive , I called Sternberg’s told them the transmission went out, we would need it towed. Upon receiving the truck in the shop, without asking they changed a line, because they did not believe it was the transmission, this of course didn’t fix it. They did utilize the computer to diagnose this time, which is why we took there to begin with, it showed transmission issues. I spoke with service manager multiple time to voice my frustration not only because of the unnecessary tow bill had this been fixed properly the 1st time, but the other unnecessary parts, that did nothing to fix the problem. The last of about 6 calls he said they did diagnose with computer the 1st time, but did not write it down, charge for it or mention it. The service manager says it didn’t code the 1st time, I find that hard to believe as it had the same symptom the entire time. So here we are, paying around $2000 and no transmission. A dealers service department should be dependable and have integrity. Also, the service manager said when we called for the tow truck he would discount the tow charge, he also said he would discount the 4 hours of labor for the last unnecessary encounter, that did not happen either.