ComplaintsforCentra Credit Union
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have never had an account with Centra credit Union and reached out for proof of account and they could not provide I would like this removed off my credit report immediately they have also not Provided contract for this accountBusiness response
07/25/2024
Our member has been contacted by a member of our Fraud Team as it appears this may be a case of Identity Theft. It’s our understanding that the complainant will be going to one of our branches in the next couple of days to review and verify the documentation we have on file for this loan. We will continue to research and resolve with the complainant, but wanted to ensure a response to the BBB within the required timeframe as it appears our research will not be finalized by then.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.