Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a green soap from Jewelry Candles. ******* I received pink soap. I emailed customer service and have heard nothing. I found a number from them and was hung up on 3 x. They insisted that I agree to a voucher (scam) and would not give me customer service until I did. I just want my green soap.

  Business Response

  Date: 01/10/2025

  Hello,

  We will send you a replacement with the correct color. Sorry for this inconvenience. I will email you a new tracking number to your email soon. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound dissatisfaction with the products I have recently purchased from your website. Over the past few months, I have ordered more than eight different items from your company, amounting to a total expenditure of $637, including shipping and handling costs. Unfortunately, my experience with these products has left me feeling scammed and ripped off ONE OF THE ITEMS SAYS SHIPPED BUT I NEVER EVEN RECIEVED IT Your website advertises that your cash candles, cash wax melts, and other cash-infused products contain a minimum of $2 and potentially up to $2,500. This promotional strategy was very appealing to me and motivated my purchases. However, upon receiving my orders, I was extremely disappointed to find that each product contained only $2. This consistent outcome has made me question the integrity of your quality control measures and the claims made on your website.Additionally, I have come across other websites that sell similar products the min amnt of cash included is advertised as $10, with a potential maximum of $2,500. advertised amounts compared to what I received from your company has left me feeling manipulated and deceived. It is clear that your website's presentation misled me into believing that I had a chance of receiving a significantly higher cash value in each product.substantial amount of money I have spent on your products, which yielded a return of less than $1.50 per item, I am demanding a full refund. I am more than willing to return the items I received as part of this process. The total lack of transparency and the misleading nature of your advertisements are unacceptable, and I believe a full refund is the only fair resolution.I trust that you will address this matter promptly and ensure that similar issues do not arise for other customers in the future. earliest convenience to arrange the return of the items and the processing of my refund. Sincerely. ******** *******

  Business Response

  Date: 08/02/2024

  Hello,

  All of our products have a guarantee of at least a $2 dollar bill. I attached a screen shot of our Assurance on Cash-Infused Products' Integrity (Cash Guarantee!) policy from our website.
  We are not a lottery and do not have any odds. 
  
  Also, once we ship out and the product is marked delivered by the shipper you will have to file a claim with the shipping company. We are not responsible for stolen or lost packages once it leaves our facility. Please see attached for our shipping policy from our website.

  Lastly, we will be happy to refund the customer all of their money has long as it follows our refund policy rules. Which I also have attached from our website. You may request a refund or replacement within 60 days of the purchase date. You will need to send back all items that you want refunded along with the order numbers. Please note that you will be responsible for any costs incurred in mailing the product. 

  We always try our best on making the customer happy and hope I answered all the customer's complaints and questions. Please contact us at help@****************** if need of further assistance. Thanks!

  Customer Answer

  Date: 08/05/2024

  
  Complaint: ********  
  I am rejecting this response because:Subject: Request for Refund Due to Deceptive Practices
  
  Dear [Jewelry Candle Customer Service/BBB],
  
  I am writing to formally request a refund for my recent purchase from Jewelry Candle, as I believe the business practices employed by the company are misleading and deceptive. I have been patiently waiting for my refund, but I feel compelled to take further action due to the manipulative pricing strategies observed across various platforms.
  
  It has come to my attention that Jewelry Candle is consistently pricing their items at inflated rates, often exceeding $20 per candle. I have found numerous websites that list prices ranging from $2 to $2500, with some sites even advertising ludicrous price variations from $10 to $7500 for similar products. This inconsistency raises serious concerns about the integrity of the pricing and the value of the items being sold.
  
  Such pricing tactics create a false sense of urgency and value, leading customers to believe they are purchasing a premium product when, in reality, they are being scammed. It is deceptive to market candles at such inflated prices, especially when the same or similar products can be found elsewhere at a fraction of the cost.
  
  I have gathered evidence from different websites showcasing these irregularities and discrepancies in pricing, which further supports my claim. As a consumer, I deserve transparency and fairness in my transactions, and I believe that Jewelry Candle's practices violate these principles.
  
  Given the circumstances and the evidence of deceptive practices, I am requesting a full refund of my purchase. Furthermore, I believe that a compensation of 85% of my purchase price is warranted due to the emotional distress and inconvenience caused by this situation.
  
  I hope you will take my concerns seriously and act promptly to resolve this matter. I look forward to your response.
  
  Sincerely,
  ******** *******

  Business Response

  Date: 08/06/2024

  Hello,

  Thank you for bringing your concerns to our attention. At ******************* we strive to provide the highest quality candles and wax products that are safe for our customers and the environment. I would like to offer some background about our company and address the points you raised in your request.

  At ******************, we take pride in our commitment to quality and safety. Our candles are made with 100% natural soy wax, and all our ingredients are natural, vegan, and cruelty-free. This ensures that our products are safe for our customers to burn and enjoy without the risk of harmful toxins that could damage their health or the environment.

  Regarding the price of our candles, it's important to note that while it is possible to purchase cheaper candles from dollar stores or other sources, these products are often imported from overseas and may contain unknown toxins that can be harmful to both your lungs and the environment. In contrast, our candles are carefully crafted with high-quality, safe ingredients, and a great deal of labor goes into making them.

  The surprise inside each of our candles is an additional bonus that adds value to our product and is totally random. When compared to other companies offering similar products without any surprises, our prices are very competitive and often even more affordable.
  We understand your frustration and are willing to work with you to resolve this matter. To expedite the process, please go ahead and send the product(s) back. This will allow us to review your case and process your refund promptly.
  Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.

  Customer Answer

  Date: 08/10/2024

  
  Complaint: ********
  
  I am rejecting this Thank you for your recent response regarding my concerns about your products. While I appreciate your commitment to quality and safety, I must reiterate my position regarding your pricing practices, which I believe are intentionally deceptive and misleading to consumers.
  
  Your assertion that the ingredients in your candles justify the higher prices is noted, but it does not address the substantial price discrepancies that I have observed across various platforms. The prices I have encountered range dramatically, with some listings for similar products showing prices as low as $2 and as high as $2500. This inconsistency raises serious questions about the true value of your products and suggests a lack of transparency that can mislead consumers into overpaying.
  
  While you mention that the surprise inside each candle adds value, this feature does not compensate for the inflated prices. Many consumers may feel compelled to purchase your candles under the assumption that they are receiving a premium product, only to find that they are paying significantly more than necessary. This practice can be seen as a form of manipulation, creating an illusion of exclusivity while masking the actual value.
  
  I have been patient throughout this process, awaiting a resolution to my refund request, but I have seen little progress. Your responses, while courteous, have not addressed my fundamental concerns regarding the deceptive pricing practices. If these issues are not rectified, I will be compelled to escalate this matter to corporate or higher authorities to seek a resolution.
  
  Given the circumstances and the evidence of your questionable pricing strategies, I am still requesting a full refund for my purchase. Additionally, I maintain that compensation of 85% of my purchase price is warranted due to the emotional distress and inconvenience caused by this situation.
  
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase this on April 4 th order 146481 . Together with another separate order which I received but I did not receive this order . It’s been stuck in the USPS going all over from Indiana to Opa-locka florida and back to Indians and Now it’s located somewhere in Missouri . I emailed jewel candles and have left voicemails with my complaint asking for my money back because this item is lost on USPS and they don’t answer the phone nor email me back and yet . I have not received my money nor the item .

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call the company to see if they were able to send me another purchase since it was stolen I have a police report and won’t accept it

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i reached out to the business being polite and professional explaining i never received my order expecting at the very least they would file a claim. they told me to contact post office, i did. they told me i needed to contact the person who shipped it. so i did. whoever i talked to both times were nasty and they said they wasnt going to refund me. awful

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a candle and they sent the wrong one. I purchased: Having Me as a Brother is Really The Only Gift You Need Jewelry Funny Candles × 1 Necklace / Black Raspberry Vanilla But they sent me: Having Me as a Sister is Really The Only Gift You Need Jewelry Funny Candles × 1 Necklace / Black Raspberry Vanilla I reached out to them 3 times now and they haven't responded. I'd like an exchnage.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers several scented products each of which include a piece of jewelry or money whichever you specify you want upon order. In early-mid December I ordered half a dozen scented roses that were to include a size 9 ring. My order was delivered to me on December 22nd and the roses were nothing like they advertised. They were small, not very pretty, and they did not smell good at all. On top of that, there was a $2 bill attached, not the size 9 ring I ordered! Also they advertise the roses should hold their scent up to 6 months. Mine don't even stink anymore and it's been a couple of weeks! I have made 5 attempts to contact the company. No one will return my emails! I would either like the product I ordered or a full refund! At least someone to get back to me and let me know they received my requests!

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company and the tracking information shows that it is waiting on a shipping label as of November 1. When I called the company on November 7 I was told that they were shipping it that day and to check back and it would be updated. It has been 3 days since then and no one has responded to my emails or chat requests. I’ve had no communication from this company, no response to my inquiries about my order, and on the one occasion I was able to get someone on the phone I was falsely told the order was being shipped that day.

• Initial Complaint

  Date:06/06/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed on 2 different occasions for a jewelry appraisal from my candle their is no code given and I went to their website submitted pictures as needed response said 24 to 48 hrs. I love the candle and jewelry received but if you can't find out the value why buy other candles from this company instead of someone else. Would simply like an answer back there is no number to call anyone.