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Find a Location

Vetco Total Care has 1 locations, listed below.

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    Business ProfileforVetco Total Care

    Veterinarian

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4151 Town Center Blvd, Jeffersonvlle, IN 47130
    BBB File Opened:
    6/6/2023

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my dog **** to the VETCO total care inside of the Petco store. I explained to the tech that my dog was 9 yrs old and that I would like a senior dog blood panel ran to just check on his overall health status a little better. She agreed that it would be good and proceeded to take him in the back to get the labs drawn. After twenty mins or so she came back and said that they could not get the blood needed and gave me a bottle of trazadone 150mg pills and proceeded to tell me he would have to be brought back for another appointment . This was still the tech and she instructed me to give my dog three of the 150 mg tablets the night before and three 150 mg tablets the day of his next appt . When exiting I was given a price of approx $80.00 for the visit but I did have a coupon to save $20.00 on the first visit that I asked to use. I did ask what I was being charged for since my dog do not even get any treatment. The girls that were working were very rude and told me it was for the prescription. After going home and looking into the medication and the attitudes of the staff. I questioned if I even wanted to take my pet back there. This seditive dosage is very high, my dog is 90 lbs but I did not feel comfortable giving him a seditive to then have to carry his 90lbs back into the vet again. Any time I have ever taken a pet to any vet they have always put a muzzle on them because they are unsure of what any dog may do in a uncomfortable situation. My dog is not mean at all and I have never had to refrain him from being aggressive to anyone. But as I said he has always been muzzled at other vets just as a precautionary measure and I have no problem with that being done for safety reasons. This VETCO did not muzzle him and I don't think they really tried to get the blood sample. I didn't even see or talk to the vet at all. Then they denied my chewy order for flee and tick prevention & dewormer. I want a refund and someone to call me regarding the unprofessional staff.
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