ComplaintsforBrad Howell Ford
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction was 10/9/2023 The amount I've paid business was $263.59. The amount *************************** paid business to fix my transmission issue through an arbitration claim was $2,692.63.The business was committed in repairing my transmission issue The nature of my dispute is denial of service by ****** on 4/14/2024 Business has not attempted to resolve mechanical issue of vehicle when I called ****** at service in April 14 2024.Business response
04/25/2024
We fulfilled our repair on Mr. ******* vehicle from repair date of 09-26-2023 regarding invoice/ro# ******. This has nothing to do with a transmission. As you can see from your history, Mr. ***** is trying to get a second key for free due to financial hardship. We have terminated all further business with Mr. *****Customer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*Has the company addressed the issue of the dispute?
Brad Howell Ford has not addressed the issue of the dispute. Because I have made no further contact with them after ****** at service has denied me service.
*If not, why?
I received the reason is because ********************* who is the manager at **** Howell got upset when I have complained to you about them in the past. I assume that they got tired of servicing me and that's was their way to retaliate.
*Has the company met the agreement they outlined in their response? The company has not met the agreement they outlined which is why I would like to get a settlement.Regards,
***********************Initial Complaint
02/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The date of transaction was on Oct 2023.The amount was for $263.59 Committed to get key fog replaced Nature of dispute is I've been over charged Business tried to resolve issue on 2/27/2024 but I have not been able to speak to the service manager.Customer response
02/29/2024
***************** is not who my complaint is against It is against Brad Howell Ford in ********************.Business response
03/07/2024
This customer bought a key from us and then tried to dispute the key with his credit card company. We were able to provide the information that we stood up to our end of the deal and won that dispute. The customer returned to have his key replaced under warranty which we did. I have attached the communications between Mr. ***** and I and as you can see there was very little delay. Please let me know if there is anything else you need. Thank You!
Business response
03/08/2024
Here is a communication asking Mr. ***** why he is upset with us. This clearly shows he is upset because we do not accept his aftermarket warranty (which we told him) therefore we will not schedule him to diagnose his car for free. Please understand we have not look at or charged Mr. ***** for anything other than his key which he says is working correctly.
Customer response
03/11/2024
*Has the company addressed the issue of the dispute? The company has addressed the issue of the dispute.but I am.still not satisfied with how they handled.the situation.
*If not, why? Because they were being extremely pricy and greedy.
*Has the company met the agreement they outlined in their response? Yes they met the agreement but only the over charged me resulting in greed. The manager told.me.that just for one key getting progtammed.costs $263.59. I've called him.and tried to get a billing adjustment but failed.
Please submit your thoughts via the online system included, or fax, email, or mail within 7 days. I think.he should get one extra key programmed since I only have o e key.Customer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]*Has the company addressed the issue of the dispute? The company has addressed the issue of the dispute.but I am.still not satisfied with how they handled.the situation.
*If not, why? Because they were being extremely pricy and greedy.
*Has the company met the agreement they outlined in their response? Yes they met the agreement but only the over charged me resulting in greed. The manager told.me.that just for one key getting progtammed.costs $263.59. I've called him.and tried to get a billing adjustment but failed.
Please submit your thoughts via the online system included, or fax, email, or mail within 7 days. I think.he should get one extra key programmed since I only have o e key.
Regards,
***********************Business response
03/14/2024
Please read my prior responses. I asked ************** why he would write a complaint about us when we have clearly not over charged, when in fact we worked with ********** Company to ensure that his clutches were replaced at no charge to him. As you can see by my attachments he states he is "depressed about his current financial situation and upset that we would not accept his aftermarket warranty to diagnose an ABS light on his car". Please also understand that as you can see from my attachments, ************** is trying to "pressure" us to accept his warranty by saying, "if you diagnose and work on my ABS I will drop the complaint." We have cut all ties with ************** and will no longer allow him at our place of business.
This is a fraudulent claim by Mr. ***** this not driven by any facts but rather his own feelings.
Business response
03/14/2024
Here are the original invoices. You can clearly see we worked with **** to help on the clutches. We charged $263.59 for the key (which is lower than average **** dealers) And we also replaced his key he claimed was not working free of charge under warranty.
Now ************** is saying he thinks he should have two keys. He made a claim that the original key was not working and is upset we had to keep the old key after we replaced it under warranty. Mr. ***** is trying to get something for free.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.