Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ServPro of Lafayette has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforServPro of Lafayette

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We are locally owned franchise operating 24 hours a day, 365 days a week specializing in water, fire, & mold damage restoration & non-emergency cleaning services.

    Business Details

    Location of This Business
    2750 N 9th Street Rd Ste D, Lafayette, IN 47904-1172
    BBB File Opened:
    7/31/2014
    Years in Business:
    10
    Business Started:
    7/31/2014
    Business Incorporated:
    7/31/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • LGT Enterprises, LLC
    Business Management
    • Mr. Gregory Thomas, Co-Owner
    • Ms. Lisa Thomas, Co-Owner
    Contact Information

    Principal

    • Mr. Gregory Thomas, Co-Owner
    • Ms. Lisa Thomas, Co-Owner

    Customer Contact

    • Mr. Gregory Thomas, Co-Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JL E

    1 star

    10/25/2022

    Our family had a disappointing experience with *************************** and his team at ServPro in Lafayette. We engaged him to help our 75+ widowed mother (my dad passed only two years ago) with some deep cleaning of her home. He provided an estimate and a great crew who got to work right away. Unfortunately, even with a crew who did a good job with the cleaning, there was some thief that happened while members of the crew were at my mothers home (prescription meds and some small personal items were taken). The owner, ****************, didnt take any direct responsibility for the missing items, in fact he pretty much blew it off as my moms fault, but let my mother know that he had fired the team members who he believed were involved. No other action was taken.After the work was completed, my mom paid *************** in full for the work based on the estimate/invoice he gave her. It should be a done deal at that point. Work is done. Invoice paid. However, he somehow found out that my mother had reached out to her insurance company to see if perhaps the deep cleaning might be something that her home insurance policy could help cover part of the costs. When he learned this information (we still do not know how he found this out or how that would be any of his business), he went back to my mom claiming that she owed more money b/c he knew about her insurance claim. He told her he would add some additional service items to his original estimate and resubmit to her to pay. He is threatening to make her pay the new price or he will turn her over to collections. He is still harassing her and this all took place months and months ago. This was all pretty overwhelming for my mom and we are incredibly upset and frustrated by the harassment, gaslighting and threats my mom continues to receive from this man. The company did the work, my mom paid the bill, we are asking him to be please leave my elderly mother alone.

    Local BBB

    BBB Serving Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.