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ComplaintsforRed Roof Inn
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1. Date of Transaction: Online purchase January 7, 2022 2. The amount of money paid to Priceline: $786.22 3. Type of business provided: Hotel Reservation from May 14, 2022, until May 18, 2022 4. Nature of dispute: Disputing three (3) separate cancellation policies. Due to an urgent medical issue, I was unable to travel during the proposed dates. I spoke to the hotel manager and was informed that there was a 72-hour notice to cancel. Priceline online stated a 3-day cancellation. Unfortunately, Booking.com purchased Priceline and had a 14-day cancellation. On May 1st, I was charged the entire $786.22 amount. On May 2nd, I contacted the hotel manager and was rudely informed that they will not issue a refund due to Booking.com's cancellation policy. Booking.com informed me that it was up to the hotel to provide a refund due to medical issues. Immediately, the manager provided an email indicating 72 HOURS prior to check-in cancellation; as informed when I contacted them in January. I have spent more than a month attempting to get assistance with this issue, due to multiple, confusing cancellation policies (see attached documents providing evidence. Personal information omitted). 5. Did the business try to resolve the problem: Red Roof Inn location and corporation both denied/refused to assist with full refund resolution. Received a partial refund on May 11, 2022, for $172.46. Balance $613.76 6. Account number: Priceline Trip Number: **** ******** **
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.