ComplaintsforOil Changers
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/12/2024, as routine maintenance, my husband took our truck into to have the transmission flushed.On 7/22/2024, while driving the truck made a loud pop and although the engine reved up, the truck wouldn't go. We had it towed home.On 7/26/2024, we had ******** Roadside, LLC come out to take a look at it. He said the transmission was not engaging. He checked the fluid and it was barely registering. He had to add 1.4 qts of fluid. He said the fluid was burnt and had metal shavings. He asked if we had recently had any work done to the transmission & when we told him we just had it flushed he said they must not have put enough oil because there are no leaks. He said the transmission needs replaced.We had a second ******** take a look at it; he agreed with ******** Roadside, LLC that there wasn't enough oil in it and the transmission needed to be replaced. He also said that we should have been told after the flush to recheck the oil after it had been driven for a bit but nobody at their shop told my husband that.At this point, not only did we pay $263.89 for the flush. We have now had to pay $150.00 for towing, $129.25 for the 1st diagnostics, $120.00 for the 2nd and $7400.00 for new transmission.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.