ComplaintsforSullivan & Fortner
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We bought our house in 2015.A new roof was installed in June 2014. Roof had a 10-year warranty. I have contacted the original installation company since 2017 to explain the roof was failing and the attic was extremely hot. I felt there was no ventilation going through the ridge vent. I have a document showing the previous owner of or home paid Sullivan & Fortner $22,279 in June 2014. Many areas of the roof you can now not walk on safely. I have contacted Sullivan & Fortner several times in the last month, and they have stated they will not honor the warranty.I will attach a detail document of the details of my dealings with this issue.Business response
09/20/2023
Dear *****************************,
Thank you for bringing this matter to our attention. We acknowledge your concerns, and we apologize for any inconvenience you have experienced from this. We take these situations seriously and we will do everything we can to resolve this issue as quickly as possible.
If you have any additional questions or concerns, please feel free to contact us. Have a nice day.
Sincerely,
Sullivan & Fortner RoofingCustomer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I cannot accept until I know how they will help to resolve this issue.
. Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.