![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBest Choice Motors, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to purchase a vehicle. It has problems so I returned it the following day. They gave me a loner vehicle and told me that the car I returned would be ready in a week. I turned back in the loaner and they said they didnt fix the car I had put a down payment on. I asked for a refund and they told me they did not have to refund my money to me.Business response
04/17/2023
"***********************" shows up as a cosigner in our system and they bought a 2013 Kia ****** with $1500 down payment. I have talked to all my managers to see if we understand what ******* has claimed here but I'm not sure if we. The Kia ****** is with the customer as of now. It's been serviced and when we service cars after we sell them we offer loaners for our customers. We have been trying to reach the customer "***********************" to see if we can get to the bottom of this but unfortunately we have not been successful. We were told that the phone number provided on this complaint is no longer her number. There is also a number in our system which was provided at the time of purchase. We tried to reach her there as well but were told It was not ******* who had the number.
Please feel free to contact our general manager ********************* for further assistance in this case. Below is his contact info:
*****'s office number: ************
*****'s email: **********************************
Thanks,
***********************
Owner
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2901 Teal Rd
Lafayette, IN 47905-2233
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.